2/10 Terrible
RaChelle
9 Jun 2025
I am writing to formally express my deep dissatisfaction with the sanitary conditions and overall experience during my recent stay at your hotel from June 6, 2025 to June 8, 2025.
I want to first acknowledge the professionalism and warm presence of the front desk staff who identified as Day. She was exceptional from her delivery, attempt to rectify the matter and allowed me to feel as if my needs were heard and would be addressed. No complaints in that area whatsoever. My fiancé and I are business owners and would desire our employees to model the customer service we experienced in our interaction with her.
Unfortunately, the condition of the rooms and public facilities was far below acceptable standards and caused significant discomfort for my fiancé and I who were in town from a five hour trip to celebrate his birthday. Charlotte is an area we frequent however this hotel was recommended to us.
Upon entering the assigned room, I found what appeared to be feces or blood stains on the sheets. The floor and walls were stained, adding to the unclean environment. Additionally, the bathtub was cloggee making use difficult.
Furthermore, the lobby bathroom was in a disheveled state. When I used the restroom at approximately 7:15 pm on Friday, I observed waste in the toilet in stall 1, and a tissue with red residue placed directly on the toilet paper roll in stall 3. Out of 5 or 6 stalls, 2 were some what clean. When I returned to use the restroom again at 8:42am on Saturday, t
RaChelle
Stayed 2 nights in Jun 2025
