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SureStay by Best Western Charlotte Matthews

3.0 star property

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Photo gallery for SureStay by Best Western Charlotte Matthews

Reception
Point of interest
Free daily buffet breakfast
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout curtains
Point of interest

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Spectrum Center
    ‪15 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay by Best Western Charlotte Matthews

Hotel with free breakfast, in the vicinity of Bojangles' Coliseum
This smoke-free hotel features a 24-hour fitness centre, a business centre and dry cleaning. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
SureStay by Best Western Charlotte Matthews offers 93 accommodations with a safe and free newspapers. LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western Charlotte Matthews. During your stay, you'll be close to McAlpine Creek Greenway. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from Bojangles' Coliseum and 11 minutes from Ovens Auditorium
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly SureStay by Best Western Charlotte Matthews. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 141 out of 347 reviews
Rating 8 - Good. 63 out of 347 reviews
Rating 6 - Okay. 59 out of 347 reviews
Rating 4 - Poor. 39 out of 347 reviews
Rating 2 - Terrible. 45 out of 347 reviews

7.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 2 nights in Oct 2025

4/10 Poor

Britton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with this hotel. Within five minutes of checking in, I found a roach on the wall behind a picture frame. The room was not clean, and the ceiling had signs of a leak that was never properly fixed. The overall appearance was old, dirty, and unappealing. It felt nasty, and I didn’t feel comfortable staying there, so I left shortly after arriving. The only positive part of my experience was that the man at the front desk was very nice and professional. I would not recommend this hotel.
Stayed 1 night in Oct 2025

4/10 Poor

BERNARD

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
toilet was broken so couldn't flush, shower had mold clock was an hour slow
Stayed 1 night in Oct 2025

10/10 Excellent

Roberta

Liked: Staff & service
The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.
Stayed 1 night in Oct 2025

2/10 Terrible

Diana

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not as pictured. Really run down place. Old blood stains on my linens when I looked under the covers. Black stains on shower corners. Table lamp light "worked" but light bulb was literally hanging sideways. I locked my door when going to bed since I felt a bit unsafe, I woke up and my door was unlocked.. glad I had the safety lock up top in use too. Every time I would scan my card once to get into my room, I would have to go to front desk for them to re-register my card for it to work again. Mattress is rock hard and I'm not a picky sleeper. The 7.3 rating when I booked was incredible misleading.. but it explains why the place is so "affordable". I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management
Stayed 2 nights in Sep 2025

4/10 Poor

Maggie

Stayed 1 night in Sep 2025

2/10 Terrible

Marcelino

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.
Stayed 2 nights in Sep 2025

4/10 Poor

Debessai

Disliked: Cleanliness, amenities
Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Stayed 3 nights in Sep 2025

2/10 Terrible

Ricky

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not the one pictured in the app! It’s under construction! None of that information was shared with me prior to the reservation! Additionally, they required a 100.00 deposit!
Stayed 2 nights in Sep 2025

2/10 Terrible

Jesus Ernesto

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!
Stayed 2 nights in Sep 2025

6/10 Okay

Toluwanimi

Liked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Natalia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They needed to change my room two times, because the first one was a mess, had trash and dirty laundry, the second had a weird smell (something like pee on the carpet); the last one was ok, but I would not come back.
First room was a mess
With trash
The third room, had this stain in the sheet
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny

Stayed 3 nights in May 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, property conditions & facilities
As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it
Stayed 1 night in Aug 2025

2/10 Terrible

Antonio

Travelled with family
Try to check in no one ever come to front desk
Stayed 2 nights in Aug 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to be updated, properly maintained.
Stayed 2 nights in Aug 2025

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping
Stayed 1 night in Jun 2025

10/10 Excellent

Marcio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Ralph

Stayed 2 nights in May 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

S

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jammie Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean excellent service
Stayed 1 night in May 2025

6/10 Okay

Dorothy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025