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Hotel Cailler

4.0 star property

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Photo gallery for Hotel Cailler

Indoor pool, 2 outdoor pools, pool loungers
Exterior
Double Room | Premium bedding, minibar, in-room safe, desk
Free daily buffet breakfast
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Gros plan 28, Charmey, FR, 1637
  • Place, Gruyère Pays-d'Enhaut Regional Nature Park
    ‪1 min walk‬
  • Place, Le Petit - Ganet
    ‪1 min walk‬
  • Place, Charmey Gondola
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪77 min drive‬

Room options

View all photos for Double Room

Premium bedding, minibar, in-room safe, desk

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (south)

Premium bedding, minibar, in-room safe, desk

Double Room (south)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite (North)

Junior Suite (North) | Premium bedding, minibar, in-room safe, desk

Junior Suite (North)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite (South)

Junior Suite (South) | Premium bedding, minibar, in-room safe, desk

Junior Suite (South)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Cailler

Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, an indoor pool, a bar/lounge and a snack bar/deli are on-site.
Hotel Cailler offers 63 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Charmey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a hot tub and a sauna.

Guests aged under 4 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
During your stay at Hotel Cailler, you're just a quick walk from Charmey Aventures. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at le bistro
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, massages or manicures and pedicures at the spa
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a steam room, a sauna and mini golf
  • Just a 1-minute drive from Charmey Gondola and 12 minutes from Maison Cailler Swiss Chocolate Factory
  • Pets welcome free of charge (restrictions apply)
Hotel Cailler offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the family-friendly Hotel Cailler. Self parking is free.

This 4-star Charmey hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
Le bistro – This restaurant specialises in local cuisine and serves lunch and dinner.
Quatre Saisons – This restaurant specialises in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • le bistro
  • Quatre Saisons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 484 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 21 June to 26 June:
  • Spa

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Hotel Cailler Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 160 reviews
Rating 8 - Good. 52 out of 160 reviews
Rating 6 - Okay. 5 out of 160 reviews
Rating 4 - Poor. 5 out of 160 reviews
Rating 2 - Terrible. 1 out of 160 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities
beautiful and convenient place
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Matthieu

Liked: Cleanliness
Disliked: Amenities
Overpriced for what it is.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Das Hotel verfügt über alpinen Charme. Das Spa hat eine angenehme Grösse und ist ab den Randzeiten nicht zu voll.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle vue sur la montagne
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel très typique tout en bois. Les chambres sont très confortabl
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top
Stayed 1 night in Aug 2025
Verified

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Marie

Liked: Property conditions & facilities
Endroit magnifique où l’on peut profiter de la vue et des bains
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Personnel très pro et gentils . Tout était divin . Les bains un plaisir illimité :)
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très agréable . Chambre spacieuse. Literie confortable. Calme.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Irène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau week-end, le personnel est très professionnel et sympathique
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Jacinte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon service (un tout petit peu moins bien au petit déjeuner) mais au souper, le serveur était top et c'était délicieux! Les bains sont toujours le grand plus de l'hôtel.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist sehr schön und Gästeorientiert.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Alessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme et tranquille, bon établissement pour ce ressourcer .
Stayed 1 night in Feb 2022
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle place et confortable

Conforme aux attentes
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Eveline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ambiance chaleureuse pour un week-end coocooning

Merci à l'équipe fantastique du restaurant pour la magnifique soirée passée chez eux
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Annaliesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal!
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très pro, l’accès aux bains est évidemment un grand plus. Buffet petit dej presque trop abondant.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 4-Sterne Hotel

Sehr gutes Hotel. Sehr sauber, ruhig, grosse Zimmer sehr schöne Balkone. Auf dem neusten Stand. Grosser TV, Bett sehr bequem, Room Maintenance sehr effizient. Durchgang unterirdisch zum Thermalbad alles sehr sauber, aufpassen mit den Badschuhen, manchmal im Tunnel etwas rutschig, man darf nicht zu schnell laufen. Thermalbadzugang von 9 bis 21 Uhr mit Hotelbadge. Frühstücksbuffet und Service vorzüglich. Nachtessen top , gute Weinkarte, nicht günstig, aber 15 GM-Punkte Restaurant im 2020. Alle sehr auf Zack im Service aber top freundlich. Es gibt gar nichts auszusetzen. Gutes Hotel, würde sofort wieder buchen.
Stayed 3 nights in Aug 2021
Verified

4/10 Poor

Verified traveller

Preis Leistung schlecht
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel super et les bains aussi
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Feines Essen, sehr freundliche Mitarbeiter
Stayed 2 nights in Jul 2021