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Crabwall Manor & Spa, BW Signature Collection

3.0 star property

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Photo gallery for Crabwall Manor & Spa, BW Signature Collection

Indoor pool, pool loungers
Fitness facility
Lobby lounge
Suite, 1 Double Bed, Non Smoking (View) | 1 bedroom, desk, iron/ironing board, free WiFi
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Gym
  • Bar
  • Pool
  • Hot tub
  • Room service

Explore the area

View in a map
Parkgate Road, Mollington, Chester, England, CH1 6NE
  • Chester Zoo
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds) | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(23 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View) | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed, Non Smoking (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Crabwall Manor & Spa, BW Signature Collection

Hotel in Chester with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottles of water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Espa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Crabwall Manor & Spa, BW Signature Collection. During your stay, you'll be within walking distance of University of Chester. Free WiFi in public areas, free self-parking and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, body treatments or aromatherapy at Espa
  • Amenities include meeting rooms, a terrace and a fireplace at reception
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the clean guestrooms and the breakfast
  • Just a 5-minute drive from Chester City Walls and 5 minutes from Chester Racecourse
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Crabwall Manor & Spa, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A hot tub, a sauna, and spa services are also featured at the business-friendly Crabwall Manor & Spa, BW Signature Collection. Free self parking is available.

This 3-star Chester hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:00 AM.
Crabwall Manor & Spa, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Chester
Crabwall Manor & Spa, BW Signature Collection Hotel Chester

Crabwall Manor & Spa, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 413 out of 941 reviews
Rating 8 - Good. 290 out of 941 reviews
Rating 6 - Okay. 142 out of 941 reviews
Rating 4 - Poor. 69 out of 941 reviews
Rating 2 - Terrible. 27 out of 941 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in room 36 and wow wow wow was we blown away it was 5 star suit soo comfy we were looked after so well Food was excellent breakfast was amazing especially the sousage im.fussy about sousage they were gorgeous .the bath was separate room and very big and the walk in shower was big aswell our weekend was absolutely amazing we were spoilt and the swimming pool area was great took we'll be back. Thank you john and Megan for your kindness xxx
Stayed 2 nights in Jun 2025

10/10 Excellent

NEIL

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Lovely building, needs some TLC. Hot tub out of order
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older parts dated but this is to be expected. Generally clean however. Breakfast was a bit of a let down
Stayed 1 night in May 2025

10/10 Excellent

Harry

It was good
Stayed 1 night in May 2025

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Excellent greeting upon arrival. A lovely welcome and our room was lovely. A large room with excellent bathroom and a nice view This is a beautiful hotel. The food was excellent, great service at the bar too. In the lounge var area, ample cosy seating, beautiful views all around the hotel grounds. Nice music in the back ground. We would certainly book again.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely trip with good dining options
Stayed 1 night in May 2025

8/10 Good

r

Travelled with family
Liked: Staff & service, room comfort
Room was great but a little tied in places. Breakfast was average bit of a strange layout. But overall good value for money.
Stayed 1 night in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking stay, staff inconsiderate and unhelpful. Rooms are very tired, and felt tatty.
Stayed 1 night in May 2025

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Good place to stay for a business trip.
Stayed 1 night in May 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, just the bed let it down, we really ended up in the middle of the bed as the matress dipped in the middle. I did book a twin, but didnt say anything, it didnt really matter it was a double, execpt it wasnt the best mattress
Stayed 1 night in May 2025

10/10 Excellent

Giorgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visiting and it was amazing. Definitely we are visiting again!! Stuff was amazing and helpful and food was great!!!
Stayed 1 night in May 2025

4/10 Poor

Jarlath

Liked: Staff & service
Nothing
Stayed 1 night in May 2025

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities

Room 10

Crabwell Manor is a beautiful building and upon entering I was very impressed by it's grandeur. However the suite I stayed in was a different matter. The lounge area was scruffy, the carpet was grubby and had, what appeared to be, an iron mark on it. The sofa was stained and fraying and the voile curtains at the windows were torn. There was also a chip on one of the cups provided. There was a thick layer of dust along the top of the tiles in the bathroom. Although a hairdryer was provided, there was not a socket near a mirror to plug it into. The bed was comfortable and the shower was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Derrick

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great place to stay unfortunately the service in the bar was extremely short staffed. You had to go looking for a staff member to be served, food was 1st class room was clean an very spacious
Stayed 1 night in May 2025

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Sharon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

First stay won't return

Overall the kerbside appearance was good. Check in lady was great but unfortunately didn't quite deliver what she said she would do. Room was lovely but the lay out of the dressing area was a kettle and a picture. It was the best place to do your male up everywhere else was dark.
Stayed 2 nights in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Beds were stained. Mattress cover was stained. No coffee or tea maker. No bottled water in the room. Towels smelt of cooking fat. Sink did not hold water. Shower flooded the bathroom.
This was the mattress we had to sleep on
Gross
This is what we had to sleep on
Totally disgusting.
Stayed 1 night in Apr 2025

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 3 has several issues: 1. There’s a massive gap under the door which is so big you can see the carpet in the hallway through it. The gap also means all the light and noise from the hall can be seen/heard from inside the room. The door is a push/ pull but on the inside there’s not a pull bar handle installed which means the lever handle is coming lose and the fixings are exposed. 2. The floorboards squeak so loudly! In part of the room the floorboards are sinking so you feel like you could go through the carpet at any moment. 3. The window has privacy filmed installed to hide the ugly view, the window also has a tatty roller blind installed which is pointless as is does not block out any daylight. 4. The desk is lent against the wall to keep it upright so as soon as you lean on it, it tips – dangerous as this is where the kettle is. 5. One of the bedside lights wasn’t working. The en-suite also has problems. 1. The grouting is missing between the floor tiles. 2. The sealant is thick and messy. 3. The lock on the door doesn’t work. 4. The shower is just a rainfall head, no handheld attachment. 5. Theres a sign which states at peak times it can take up to 15 minutes for hot water to come through, I showered at 06:00am and the water was boiling hot or scolding, so the temperature control needs fixing. 6. There should be a light over the mirror. Overall cleanliness was a problem too.
Stayed 1 night in Apr 2025

6/10 Okay

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Room52

I stayed in room 52 this week and there was a horrible smell on arrival. I had to keep the window open to try and get some fresh air in which didn’t help. This made the room cold and, when the window was closed, the heating/ radiator wouldn’t work. Last week the bed was worn out. While staying away with work I would like a comfortable room. I have unfortunately been disappointed the last two weeks.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Ruth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Review

Clean but worn out mattress (both sides of double bed). Radiator didn’t work so slightly cold in the evening making it uncomfortable.
Stayed 1 night in Apr 2025

8/10 Good

Paul

Travelled with family
Liked: Staff & service, room comfort

Value for money

We had a family room which was very spacious. The bar and restaurant area were quite dated but comfortable enough. Breakfast was fantastic. Staff very friendly. The lighting in the rooms wasn’t great (a few not working). Disappointed we couldn’t use the swimming facilities on the first day as they were to busy. I think they should state this when you book. Overall very happy and would stay here again. Value for money
Stayed 2 nights in Apr 2025

10/10 Excellent

Natasha, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, gym and spa. Nice quiet hotel in a beautiful location.
Stayed 1 night in Apr 2025