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Hotel Indigo Chester by IHG

4.0 star property

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Photo gallery for Hotel Indigo Chester by IHG

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Point of interest
Exterior
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Grosvenor Park Road, Chester, England, CH1 1QQ
  • Chester Cathedral
    ‪8 min walk‬
  • Chester City Walls
    ‪12 min walk‬
  • Chester Racecourse
    ‪16 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Premium)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony (Premium)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Hotel Indigo Chester by IHG

Eco-certified hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Indigo Chester by IHG offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Hotel Indigo Chester by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • 14 minutes by foot from Chester City Walls and a 3-minute drive from Chester Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

WiFi is free in public spaces. The eco-certified Hotel Indigo Chester by IHG also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.
Hotel Indigo Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 12 per day); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Hotel Indigo Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 15.00 per person
  • Nearby parking fee: GBP 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Chester
Hotel Hotel Indigo Chester Chester
Chester Hotel Indigo Chester Hotel
Hotel Hotel Indigo Chester
Hotel Indigo Chester Chester
Hotel Indigo
Indigo

Hotel Indigo Chester by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 801 out of 1007 reviews
Rating 8 - Good. 147 out of 1007 reviews
Rating 6 - Okay. 38 out of 1007 reviews
Rating 4 - Poor. 11 out of 1007 reviews
Rating 2 - Terrible. 10 out of 1007 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth staying for lots of reasons

Great welcome. Excellent breakfast - cooked to order. Lovely hotel and rooms. Great location for centre of Chester. No onstie parking but only 5 minute walk to surface NCP.
Stayed 1 night in Feb 2025

10/10 Excellent

Liina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel easy walk from Chester centre, next to a beautiful park. Rooms clean and new, hotel is very smart and with a lovely atmosphere. Perfect for a visit to Chester.
Stayed 1 night in Feb 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff were lovely and could not do enough. The same can be said about the staff in the restaurant However we did pay for a high spec room which was not very clean there was dust under chairs and tools left in the bathroom. The room was not serviced until after 3 on the Saturday and then the bed was not made and floor was not cleaned properly. Very disappointed and this let down the hard work of other staff in the hotel. Plus sheets although clean were grey instead of white. We were unable to use the lovely balcony because of pigeon pooh everywhere including on chairs and tables which again was not cleaned by house keeping staff.
Stayed 2 nights in Feb 2025

2/10 Terrible

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Shambles

Awful! We specifically asked for a quiet room, all was well until 1:30am when a rowdy group of drunk women had a party in the room next door. We politely complained, the woman on the front desk did ask the party to keep the noise down, but as soon as she was back in the lift the party resumed. We asked to be moved, were told no rooms were available, so having no option we left and drove home. I was promised the manager would telephone me as soon as they arrived at 7am - nothing by 9:30. So I called and the guy on the phone refused to put me through to the manager saying no one was in until Monday and they would e-mail me them. This has to be the worst experience I've ever had at a hotel, truly awful. The full on party was a disgrace and the manner in which it has (or rather hasn't been) dealt with is shocking. Impossible to believe this is a Hotel Indigo or an IHG linked hotel. Truly feel like never staying in any of these hotels again, I can only describe the experience as trying to sleep in a sleeping bag in the middle of a Weatherspoons whilst a hen night was in full swing.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel for a weekend stay

Really lovely interior and staff super helpful and polite. We had the racehorse room which overlooked the ring road but we couldn’t really hear the traffic. Room was large and comfortable with a really nice bathroom.
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

8/10 Good

ceri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Rooms are clean and comfy bit not overdone. Bathrooms ate gorgeous. Great location. Lovely breakfast. Staff friendly and welcoming.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely weekend stay. Great location, lovely clean room, fab breakfast and very friendly staff. Will return x
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and lovely stay

Great stay, attentive staff, well appointed room
Stayed 1 night in Feb 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel You won’t be disappointed
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, room comfort

Very good hotel, nice and helpful staff

Stayed 2 nights in Feb 2025

10/10 Excellent

Tristan

Amazing stay

In one word…fantastic!..the staff, the food, the service, cleanliness and room. There is no fault in any way about this hotel…we will be visiting again and hopefully for longer…The Forge restaurant and bar was A1and the food s d service excellent…thank u all !
Stayed 1 night in Feb 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Friendly reception & bar staff. Lovely hotel, comfortable & very clean. No on sight parking. The restaurant menu was very minimal & no vegetarian options.
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel beautifully decorated staff really friendly and helpful perfect position for station and city centre great breakfast best chocolate muffins ever!
Stayed 2 nights in Feb 2025

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service. Steve was particularly helpful
Stayed 2 nights in Feb 2025

6/10 Okay

Chris

Stayed 1 night in Feb 2025

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room space and how cozy it was decorated.
Stayed 2 nights in Feb 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the whole hotel was very good. We stayed in a racing themed room & the colour scheme and detailing was excellent. The public areas were comfortable and felt welcoming and cosy. The property was clean and the staff were very friendly and informative. The only downside was that there was no parking either on site or close by. However, the hotel was well positioned for access to the city centre and all of its features and attractions and the entrance to Grosvenor park & river were a hundred feet away at the bottom of the street. The breakfast was good with a decent selection of options. The hotel was quiet despite its city centre location & the bed was very comfortable and the room was spacious and had all necessary facilities.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay.

Hotel appears to be brand new and they have a lovely upscale restaurant on the ground floor. My request to have a bathtub room was accommodated because I love baths when I’m on holiday room was very comfortable. The food was perfectly prepared and the bartender made an excellent martini. Food is a little on the pricey side, but well prepared.
Stayed 1 night in Feb 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025