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Mercure Chester Abbots Well Hotel

4.0 star property

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Photo gallery for Mercure Chester Abbots Well Hotel

Property grounds
Indoor wedding
Front of property
1 bedroom, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Vicars Cross Shopping Centre
    ‪18 min walk‬
  • Place, Great Boughton Library
    ‪18 min walk‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(50 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | 1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed (Compact)

7.0 out of 10
Good
(24 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | 1 bedroom, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Mercure Chester Abbots Well Hotel

Hotel with a full-service spa, near Grosvenor Park
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

The breakfast at Mercure Chester Abbots Well Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Chester Music Theatre. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Reviews

Mercure Chester Abbots Well Hotel Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 341 out of 1009 reviews
Rating 8 - Good. 314 out of 1009 reviews
Rating 6 - Okay. 166 out of 1009 reviews
Rating 4 - Poor. 105 out of 1009 reviews
Rating 2 - Terrible. 83 out of 1009 reviews

Reviews

10/10 Excellent

Lucy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have been more friendly and helpful. This all helped ease the issues of travelling with a beloved disabled pet and we really appreciated all they did for us. Would definitely recommend them, and definitely stay there again should we return to Chester.
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Stayed 1 night in Aug 2025

4/10 Poor

Lorna

Stayed 1 night in Aug 2025

6/10 Okay

Alan

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and facilities… lovely breakfast and evening meal . Nothing was too much trouble when asked for a fan ….. lovely touch as an added extra for a special weekend ( worth the £25) extra .. Lovely being able to go for an evening swim and sauna 👌
Stayed 2 nights in Aug 2025

6/10 Okay

Sarah

Travelled with family
Liked: Room comfort
Overall we enjoyed our stay and staff were on the whole polite and welcoming but I felt there was a bit of a lack of consistency in what the staff informed us about. It was also a bit hit and miss if you got room refreshments restocked each day. Cleanliness was good and pool area was lovely.
Stayed 3 nights in Aug 2025

6/10 Okay

cw

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff where lovely and helpful. The hotel was a bit grotty, the back of the toilet seat was dirty, hair on the shower curtain, that sort of thing. Our room had an adjoining door to the next room, it sounded like they where in the room with us, no soundproofing. The food was ok, but the order was wrong. I didn't use the pool because I was put off by the overall state of the place. It needs a really good deep clean. It was not worth the cost.
Stayed 2 nights in Aug 2025

8/10 Good

Nichola

Liked: Cleanliness, staff & service, amenities
Overall good stay. Pool great, rooms could be cleaned better each day as not all beds were made each day, towels were not all replaced and cups were not cleaned out.
Stayed 4 nights in Aug 2025

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort

Ok

All staff welcoming, friendly & helpful. Hotel looked a bit dated & noisy from people outside late evening & in corridors. Room ok, shower area quite small but bed comfortable. NB. There was a pair of swim shorts left by previous guest on the windowsill when we arrived.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew, Conwy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Not bad. As expected for the price
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, food and location were ideal. However the property was run down and did not meet my expectations.
Stayed 1 night in Jul 2025

4/10 Poor

Sabina

Travelled with family
Disliked: Property conditions & facilities, room comfort

Worst bed ever!

First the positives - nice easy check, pleasant gentleman at reception, birthday package was purchased in advance and was lovely. Now the not so positives - The room was tired looking and in need of updating. No a/c and it was really hot. Windows open but as it’s on a main road it’s very noisy to sleep with them open. Absolutely no soundproofing in the room and we could hear the conversations and movement of people upstairs and outside the room. The most uncomfortable, rock hard bed I’ve ever been on! We couldn’t sleep due to noise and temperature and the rock hard bed made it impossible to even try. Really disappointed and absolutely shattered from no sleep. Thankfully we only booked 1 night and have just checked into a much nicer hotel. I wish I read the reviews before I booked!!
Stayed 1 night in Aug 2025

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The public spaces were nice enough but the room was hot and stuffy, a small fan was provided but did nothing. Room looked tired and dated.
Stayed 1 night in Aug 2025

2/10 Terrible

Emmanuelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas convaincu

La chambre était étroite et je n'ai pas trouvé qu'elle était propre mis à part le lit. Les murs sont fins comme du papier et j'ai entendu les personnes de la chambre à côté rentrer dans leur chambre et s'installer tout ça vers 11PM. La salle de bain est vraiment petite et idem question propreté ce n'était pas ça. Je n'y retournerai pas
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters trip to Chester

Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again
Stayed 3 nights in Aug 2025

8/10 Good

Becky

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really lovely hotel, staff are wonderful and helpful. Only a slight issue with some cleanliness, couple of cobwebs found and some dust in places but didn't put me off. Swimming pool is the warmest pool I've ever been in, it was gorgeous! Overall a lovely stay and we will be returning.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, enjoyed the swimming facilities, room clean and comfortable bed. Would stay again
Stayed 2 nights in Aug 2025

6/10 Okay

Rach

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location room very warm and no air con room was okay but dirty quilt and just old and outdated! Staff was great tho
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.
Stayed 1 night in Jul 2025

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Race club trip

Hotel fine Rooms decent Check in good Bar poor Poor selection of beers overpriced Draught beer terrible few pints taken back Overall great if you sort the beer poor if you dont
Stayed 2 nights in Jul 2025

8/10 Good

Ailsa

Liked: Amenities
No one on reception when I arrived, had to go and ask bar staff, no room service available due to staff shortages, Excellent room, very clean and well equipped, staff were very helpful and friendly, enjoyed the leisure facilities, I would definitely return
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025