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Casa Chukum Bacalar

4.0 star property

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Photo gallery for Casa Chukum Bacalar

A cozy interior with a sofa, dining area, and a bar.
Property video
A cozy restaurant with wooden furniture, a decorative wall hanging, and a bar area.
A swimming pool area with a building in the background, surrounded by potted plants and outdoor seating.
A hotel room with a bed, a desk with a lamp, a TV, and a view of the outdoors.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Avenida 3, Esquina con 28, Bacalar, QROO, 77930
  • Place, Laguna Bacalar Ecological Park
    ‪3 min walk‬
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View

A hotel room with a bed, a nightstand, a lamp, a suitcase, and a window with curtains.

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, 1 Queen Bed, Garden View

A bedroom with a bed, two bedside tables, a dresser, and a suitcase on the floor.

Comfort Double Room, 1 Queen Bed, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Twin Room, Garden View

A hotel room with two beds, a modern hexagonal wall design, and a neutral color scheme.

Family Twin Room, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Garden View

A couple sitting on a bed with a tray of fruits and a bottle of wine.

Superior Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(11 reviews)
  • Partial lake view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Garden View

A bed with a black and white bedspread, a blue patterned headboard, and a wooden floor.

Premium Room, 1 King Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Chukum Bacalar

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a rooftop terrace are on-site.
Casa Chukum Bacalar offers 17 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. This individually decorated accommodation includes desks. Beds feature pillowtop mattresses. 55-inch Smart televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Casa Chukum Bacalar. During your stay, you're just a quick walk from Laguna Bacalar Ecological Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, sailing and motor boating
  • Within a 10-minute walk of Fort of San Felipe and Ecopark Bacalar
  • Airport pick-up shuttle service available for a fee
Casa Chukum Bacalar offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and barbecue grills are also featured at the business-friendly Casa Chukum Bacalar. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available.

This Colonial Bacalar hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Casa Chukum Bacalar has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 200 for adults and MXN 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Ecotours
  • Games
  • Gym
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Sailing

Family friendly

  • Children's dinnerware
  • Children's games
  • Children's toys
  • High chair
  • Outdoor pool
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Built in 2019
  • Colonial architecture
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 200 for adults and from MXN 100 for children
  • Airport shuttle fee: MXN 700 per room
  • Rollaway bed fee: MXN 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Casa Chukum Bacalar offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Chukum Hotel Bacalar
Casa Chukum Bacalar
Hotel Casa Chukum Bacalar
Bacalar Casa Chukum Hotel
Casa Chukum Hotel
Hotel Casa Chukum
Casa Chukum
Casa Chukum Bacalar Hotel
Casa Chukum Bacalar Bacalar
Casa Chukum Bacalar Hotel Bacalar

Casa Chukum Bacalar Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 106 out of 116 reviews
Rating 8 - Good. 8 out of 116 reviews
Rating 6 - Okay. 2 out of 116 reviews
Rating 4 - Poor. 0 out of 116 reviews
Rating 2 - Terrible. 0 out of 116 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was centrally located. Easy to walk to all areas lots of food restaurants the staff was great. I would stay here again.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Great location, street parking nearby was not too hard to find. Lots of great restaurants nearby and a short walk to the lagoon. Many great spots around the property to relax including the roof. Enjoyed the hotel cats (it factored into our decision to book there) and the little touches the hotel includes in the experience.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Casa Chukum for four nights and it was perfect. All the staff who work there are so helpful, welcoming and it is a lovely environment and base to enjoy all of Bacalar. Short walk to some great bars and restaurants and cheap taxis to beach clubs / lagoon tours. Huge comfortable beds and great value for money. We would love to come back and again and highly recommend!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding reception and staff. We had a safe, relaxing and comfortable stay.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Christian

Liked: Staff & service, amenities, property conditions & facilities
The staff is very personable and hospitable.
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hope to visit again soon!

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, we felt welcome and in a relaxing space. The owners of this boutique hotel have put much effort into making it a special place that exudes calm and kindness. The staff is friendly and helpful. The rooms are comfortable and quiet at night (the walls are thick, so one doesn't hear the neighbors). The interor garden with a pool is a lovely refuge. The hotel is close to many good restaurants and just a short walk to the lovely water of the lagoon. We highly recommend this hotel in Bacalar!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro
Stayed 6 nights in May 2024
Verified review

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt .
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute. Artsy. Boutique hotel. Big beds. Nice showers. The staff helps with bags. Plans your tours. If you only come to Bacalar. To see the water. Get a tour from the hotel staff. Price is good. But most important. Is the boat crew entertains you. Leonardo and hector Great captains. Full of energy. And knowledge. The water is amazing.
Bacalar boat tour. Hosted by the hotel. Music. Fun and snacks and beverages.
Very artsy and clean hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
There is no onsite parking even though it says there is. We parked on the street. Room clean. Bathroom nice. Lots of hot water. Free water, coffee, tea in common area. Cute little welcome basket of Mexican candy. Cute and artsy.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

DAVID

Liked: Staff & service, amenities, property conditions & facilities
Everything es good! Gracias.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Bacalar.

Great location, close to downtown and great restaurants. Beautiful facilities, one feels like is in the middle of the jungle. Good wifi, ideal for those remote workers. But what really won my heart was the staff, always willing to help. I will definitely book this place again.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff!
Stayed 2 nights in May 2024
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice vibe

The team is super nice and attentive. The hotel is well maintained and has what’s needed. The location is great, close to the lagoon and a lot of restaurants right around the corner. You gotta be aware they have a few dogs and cats (very well groomed) living on the property,
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!!
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Scace

Liked: Cleanliness, staff & service
Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!!
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful visit to Bacalar

My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Casa Chukum

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.
Stayed 10 nights in Jan 2025
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at Casa Chukum

Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar
Stayed 2 nights in Feb 2023