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Hotel Apartamentos Stone

2.5 star property

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Photo gallery for Hotel Apartamentos Stone

Front of property
Family Suite, 1 King Bed, Non Smoking | 2 bedrooms, minibar, individually furnished, blackout curtains
Outdoor pool
Deluxe Double Room, 2 Double Beds, Accessible, Pool View | Garden view
Bathroom sink

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪13 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪16 min walk‬
  • Place, Municipal Spa of Bacalar
    ‪17 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds, Accessible, Pool View

Deluxe Double Room, 2 Double Beds, Accessible, Pool View | 2 bedrooms, minibar, individually furnished, blackout curtains

Deluxe Double Room, 2 Double Beds, Accessible, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Suite, 1 King Bed, Non Smoking

2 bedrooms, minibar, individually furnished, blackout curtains

Family Suite, 1 King Bed, Non Smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Apartamentos Stone

An outdoor pool, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a 24-hour front desk and tour/ticket assistance are on-site.
Hotel Apartamentos Stone offers 18 air-conditioned accommodations with minibars and complimentary bottles of water. Each accommodation is individually furnished. 43-inch Smart televisions come with satellite channels. Accommodations all include kitchenettes. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Bacalar hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Apartamentos Stone, you'll be within walking distance of Laguna Bacalar Ecological Park. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a terrace and coffee/tea in a common area
  • Within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Apartamentos Stone. Self parking is free.

This Bacalar hotel is smoke free.

The hotel hosts a free manager's reception daily.
Aqua Blue – On-site bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Aqua Blue

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchenette
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Kitchenette
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Apartamentos Stone

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL APARTAMENTOS STONE Bacalar
APARTAMENTOS STONE Bacalar
APARTAMENTOS STONE
Hotel Apartamentos Stone Hotel
Hotel Apartamentos Stone Bacalar
Hotel Apartamentos Stone Hotel Bacalar

Hotel Apartamentos Stone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 90 reviews
Rating 8 - Good. 26 out of 90 reviews
Rating 6 - Okay. 6 out of 90 reviews
Rating 4 - Poor. 1 out of 90 reviews
Rating 2 - Terrible. 4 out of 90 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

dennis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet family owned hotel
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Stayed 2 nights in Apr 2025

8/10 Good

Inja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and convenience to buy grocery.
Stayed 2 nights in Feb 2025

6/10 Okay

Keith, souris

Travelled with partner
Despite having a kitchenette, only 1 glass in the entire place, no other cooking utensils or dishes. Hot water was luke warm not hot.
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar!

great place to stay, clean and close to amenities over the highway, 10 minutes to the 7 shades of blue Lagoon
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet area, friendly staff

The hotel room was spacious. Lots of room. It's close to the bus station (about 5-10 minutes or so walking) which is convenient if you are taking an ADO bus. It's in a quiet neighborhood which is nice. You need to walk about 10-15 minutes to get to the town centre where all the restaurants and bars are located. Staff was friendly.
Stayed 2 nights in Jul 2024

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big beautiful room with comfy bed. Staff very helpful , will stay again
Stayed 2 nights in May 2024

10/10 Excellent

Pierre

Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk people are truly kind, nice facilities and not that far from downtown.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huuuge, clean and comfortable. Pool area is great. Communal kitchen is ok. Coffee every morning (if you like it). Could use a few more pots and pans for long term stays. Staff are awesome. So kind, friendly and very hard working.
Stayed 7 nights in Feb 2024

8/10 Good

KARINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the center. The staff are very helpful and friendly. Rooms are big and had the necessary for our stay.

8/10 Good

Manche

Stayed 4 nights in Apr 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Place was nice with good location.
Stayed 1 night in Dec 2021

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

This place should not be rented out to guest! The day we arrived I asked for a quiet room they assigned me to the 3rd floor, when I walked in the room I was shocked to see rat droppings everywhere!!! It was all over the floor, restroom, even on the bed sheets It was so disgusting! I immediately went to the lobby to let them know & offer me another room also on the 3rd floor but all the rooms were all the same full of rat droppings the front office person admitted that they have issues with rodents & that I would be better off by staying on the first floor because the rodents seem to have taken over the third floor. I really wanted to cancel & booked somewhere else but because Bacalar is a very small town there aren’t many hotels & everything was booked specially because I was here during spring break....Never again will I stay here & I also hope no one stays here I’ll be posting pics
Rat droppings
Rat droppings on bed
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2020

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Choice

The room was clean and the hotel was well maintained and looked fairly new. I was able to park my car inside the hotel. The hotel receptionist was resourceful and accessible.
Stayed 1 night in Jul 2020

8/10 Good

Alfredo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good

Good
Stayed 2 nights in Jul 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY HERE!!!

We loved our 2 night stay--wish it were longer!!! Staff were all very helpful & so friendly! We really appreciated that they could speak English or they used their phone translator--So nice of them!!! The room was very clean, spacious, & modern!! Our fav was having a fridge and the pool was clean & awesome! Close to bus station, Cenotes, & beautiful Lagoon & Cocalitas beach! I definitely recommend this hotel & Bacalar!!!😊
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was OK The room is big and nice Its clean, but little bit smelling. The stuff was nice. The hotel is 10-15 min walk from the lake and its not in the center. Its 5 min walk from the ADO bus station.
Stayed 1 night in Sep 2019

8/10 Good

Kassy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be so close to everything. We had a spacious room and great amenities. Highly recommend!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025