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Hotel Laguna Encantada

2.5 star property

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Photo gallery for Hotel Laguna Encantada

Outdoor pool
Lake view
Dining
Property grounds
Blackout curtains, free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900
  • Place, Laguna Milagros
    ‪16 min drive‬
  • Place, Payo Obispo Zoo
    ‪17 min drive‬
  • Place, Chetumal Ferry Terminal
    ‪18 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪13 min drive‬

Room options

View all photos for Comfort Suite

Comfort Suite | Blackout curtains, free WiFi, bed sheets

Comfort Suite

  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Blackout curtains, free WiFi, bed sheets

Standard Room

  • Lagoon view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Hotel Laguna Encantada

This smoke-free hotel features an outdoor pool, a coffee shop/cafe and a meeting room. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Hotel Laguna Encantada offers 20 air-conditioned accommodations with complimentary bottles of water and free toiletries. 32-inch flat-screen televisions come with satellite channels. This Santa Elena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Laguna Encantada, you'll be close to Laguna Milagros. Features include an outdoor pool, a coffee shop/cafe and a meeting room.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Amenities include a meeting room and a terrace
  • 13 minutes by car from Payo Obispo Zoo and 13 minutes from Planetarium Yook'ol Kaab
There's a coffee shop/cafe on site. An outdoor pool, a terrace, and barbecue grills are also featured at Hotel Laguna Encantada.

This Santa Elena hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Laguna Encantada Hotel
Hotel Laguna Encantada Santa Elena
Hotel Laguna Encantada Hotel Santa Elena

Hotel Laguna Encantada Reviews

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

9.0/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable rooms/beds. Lovely staff.

A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border.
Stayed 2 nights in Dec 2019

2/10 Terrible

David

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante
Stayed 1 night in Nov 2019