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Hotel Principe

3.0 star property

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Photo gallery for Hotel Principe

Property entrance
Banquet hall
Lobby sitting area
Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Prolongacion Heroes #326, Chetumal, QROO, 77010
  • Place, Museum of Maya Culture
    ‪11 min walk‬
  • Place, Museo de la Ciudad
    ‪18 min walk‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Double Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Double Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Principe

This hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a business centre and a children's pool.
Hotel Principe offers 79 air-conditioned accommodations with a safe and complimentary bottles of water. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Hotel Principe, you'll be within walking distance of Museum of Maya Culture. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Arlequin
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 11 minutes on foot from Museum of Maya Culture and a 2-minute drive from Museo de la Ciudad
Hotel Principe offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 3 meeting rooms are available. A terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Principe. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to noon.
Arlequin – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 175 for adults and MXN 145 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arlequin

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (74 centimetre high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 175 for adults and from MXN 145 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Hotel Principe Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 273 reviews
Rating 8 - Good. 83 out of 273 reviews
Rating 6 - Okay. 65 out of 273 reviews
Rating 4 - Poor. 23 out of 273 reviews
Rating 2 - Terrible. 25 out of 273 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
great room experience.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Reasonable rooms, with relaxing chairs outside!
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Witfield

Liked: Cleanliness, property conditions & facilities
The room was in good condition and the stsff was courteous. The wifi was terrible. It kept coming on and off. I couldn't do what I needed to do or even watch a movie since it was on and off. I think a taxi service should be there. It was hard to get a taxi from the hotel. Apart from that my stY was ok. Could have been better.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Angelica

Not too friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities
I was offered upgrade to King room! Very helpful staff
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Laura B

Liked: Cleanliness, staff & service
Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Marlon

Liked: Cleanliness, staff & service
Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Esau Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
faltan taxis
Stayed 6 nights in Jun 2023
Verified

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Sam

They could not find our reservation when arrived
Stayed 1 night in Mar 2024
Verified

8/10 Good

GRACELIA

Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

JOHANNA

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Antolina

Disliked: Amenities
Room is clean Expected a phone and mini fridge in room
Verified

4/10 Poor

israel

Disliked: Cleanliness, amenities, property conditions & facilities
pool was in maintenance the two days
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Marc

Liked: Cleanliness
The way the night receptionist handle a simple mistake of date I made...
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Carlette

Disliked: Amenities, property conditions & facilities
The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Kiyah

Disliked: Amenities
We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Delroy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Stayed 1 night in May 2024
Verified

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Fredrico

Disliked: Cleanliness, staff & service, amenities
We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

kenia

Liked: Cleanliness, amenities, property conditions & facilities
Todo miy bien, me atendieron muy amables
Stayed 2 nights in Jan 2026