4/10 Poor
Rainnemaid
2 Jan 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to check in I was forced to wait for almost 2 hours in the lobby, because they couldn’t find my Expedia reservation.
I showed them my reservation confirmation email, I showed them my credit card statements to prove I had already paid. Then they asked me to pay again if I wanted to access my room.
I tried to stay positive about it, but then I got to my room. It had a few nice paintings that made it seem elegant, but it was actually quite run down. There was no shower door, the shower fell apart the first day. There was also a musty smell
Whenever the house keeper came, she did a terrible job - sloppily making up my bed, so it was covered in wrinkles, and the pillows were casually laid out. Not professional or worthy of an expensive hotel. They should be charging $30 a night for what they offer
there was bad insulation so I could hear people loudly outside all morning and night, so I didn’t sleep well at all .
I paid $75 a night for this hotel, which is a high price for Thailand... and I expected an elegant hotel.
All month I had been paying $45 a night to stay in a modern, luxurious room at Icon Park Hotel, right up the street. There they clean the rooms professionally, everything is brand new, and there are no funny smells.
For New Years I decided I would spend double and treat myself to a boutique hotel with more traditional decorations but I was sorely disappointed at how run down this hotel was and how sloppy the cleaning service was
Rainnemaid
Stayed 3 nights in Dec 2019
