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Hsin Hotel

4.0 star property
VIP Access

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Photo gallery for Hsin Hotel

Exterior
Coffee shop
Coffee shop
Exterior
Executive Suite | Down duvets, Select Comfort beds, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.69, Baoshun Rd., East Dist., Chiayi City, 600
  • Place, Alishan Forest Railway Garage Park
    ‪5 min drive‬
  • Place, Hinoki Village
    ‪5 min drive‬
  • Place, Kuai Yi Forest Village
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Twin Room

Standard Twin Room | Down duvets, Select Comfort beds, minibar, in-room safe

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Down duvets, Select Comfort beds, minibar, in-room safe

Superior Double Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room | Down duvets, Select Comfort beds, minibar, in-room safe

Family Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | View from room

Executive Suite

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Down duvets, Select Comfort beds, minibar, in-room safe

Superior Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Down duvets, Select Comfort beds, minibar, in-room safe

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Elite Triple Room, Multiple Beds

Elite Triple Room, Multiple Beds | Down duvets, Select Comfort beds, minibar, in-room safe

Elite Triple Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Japanese Kid-Friendly Triple Room-A

Japanese Kid-Friendly Triple Room-A | Down duvets, Select Comfort beds, minibar, in-room safe

Japanese Kid-Friendly Triple Room-A

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Japanese Kid-Friendly Triple Room-B

Japanese Kid-Friendly Triple Room-B | Down duvets, Select Comfort beds, minibar, in-room safe

Japanese Kid-Friendly Triple Room-B

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Kid-Friendly Family Room

Superior Kid-Friendly Family Room | Down duvets, Select Comfort beds, minibar, in-room safe

Superior Kid-Friendly Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room | Down duvets, Select Comfort beds, minibar, in-room safe

Executive Double Room

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | Down duvets, Select Comfort beds, minibar, in-room safe

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite with City View

Down duvets, Select Comfort beds, minibar, in-room safe

Suite with City View

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Japanese Kids Friendly Family Suite

Japanese Kids Friendly Family Suite | Down duvets, Select Comfort beds, minibar, in-room safe

Japanese Kids Friendly Family Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible rooms

Accessible rooms | Down duvets, Select Comfort beds, minibar, in-room safe

Accessible rooms

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Accessible Standard Twin Room

Down duvets, Select Comfort beds, minibar, in-room safe

Accessible Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Triple Room

Down duvets, Select Comfort beds, minibar, in-room safe

Superior Triple Room

  • Sleeps 3
  • Free Wi-Fi

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About this property

Hsin Hotel

Along with 2 restaurants, this hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a conference centre and a complimentary children's club are on-site. Housekeeping is available on request.
Hsin Hotel offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Select Comfort beds feature down duvets. LED televisions come with cable channels.

Bathrooms include slippers, toilets with an electronic bidet and hairdryers. This Chiayi City hotel provides complimentary wired and wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the helpful staff at Hsin Hotel. During your stay, you'll be close to Alishan Forest Railway Garage Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy dim sum while dining at 頤粵軒
  • Buffet breakfast served daily for a fee
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and a playground
  • Guests speak favourably about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Alishan Forest Railway Garage Park and a few minutes from Hinoki Village
Hsin Hotel offers its guests a fitness centre and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 4 meeting rooms. A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Hsin Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Chiayi City hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
頤粵軒 – This restaurant specialises in dim sum and serves lunch and dinner. Reservations are required.
宴會廳 – This fine-dining restaurant specialises in local cuisine and serves lunch and dinner. Reservations are required. Open daily.
咖啡廳 – Overlooking the garden, this lobby lounge specialises in Fusion cuisine and serves brunch, lunch, dinner and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: TWD 572 for adults and TWD 330 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 咖啡廳
  • 宴會廳
  • 頤粵軒

Things to do

  • Arcade/game room
  • Books
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby bath
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2018
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately TWD 572 for adults and from TWD 330 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Kuan Hotel 寬悅花園酒店 Chiayi City
Kuan 寬悅花園酒店 Chiayi City
Kuan Hotel
HSIN HOTEL Hotel
HSIN HOTEL Chiayi City
HSIN HOTEL Hotel Chiayi City

Hsin Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 370 out of 507 reviews
Rating 8 - Good. 106 out of 507 reviews
Rating 6 - Okay. 23 out of 507 reviews
Rating 4 - Poor. 1 out of 507 reviews
Rating 2 - Terrible. 7 out of 507 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

I chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Room with great view. Family friendly.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Xiaosong

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in Evergreen Laurel Taipei, Evergreen Laurel Keelung, Hsin Hotel Chiayi, and Alisan Go Hotel. My wife said Hsin was the best.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities
Clean and tidy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

elaine ka ling

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable beddings. Good amenities. Nice staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and lots amenities in the hotels, good for family trip:)
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff’s service, they are outstanding, property condition is new a clean….
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness
The hotel is nice and clean. The staff is very friendly.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family hotel in Chiayi

Fantastic facilities for children, staff are very friendly and helpful, nice rooms and restaurant is very good.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

WAN-YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2025
Verified

8/10 Good

ChunLang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is awesome.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Swee Huat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is located slightly out of the city area, but we like the quietness and it is family friendly.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Zhun ya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Shufang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome Facility, friendly staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to staying in Chiayi especially with kids. Very kids friendly hotel with a lot of facilities targeting for kids. Costco nearby and not far from the night market. A very good experience for staying there with wonderful time!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

C. Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choices on the breakfast buffet
Stayed 1 night in Jan 2023
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice property, much more suitable for family with young kids, and there were many young ones around.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very child friendly. The family room came with a step stool. Perfect for children who aren't tall enough to reach the sink. Room was beautiful and clean. The breakfast was excellent too..
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Po Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good place but good hotel Suggest to admission if the price 80usd
Stayed 1 night in Jul 2018
Verified

8/10 Good

Poh Kee

Liked: Cleanliness, staff & service
This hotel does not reflect a 5 Stars category. Breakfast is average and limited and amenities average.
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Local 5-star with toilet stench

Hotel toilets reek of stench. Worse at the lower level (before they switched our room). Pls look into your piping.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Boon Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most kid friendly hotel I’ve stayed in Taiwan. There are complimentary carousel rides (adults can ride too!) and play room for the kids! And reasonably priced mini go kart and train rides too. Totally worth it for families who are travelling with their little ones. The design of the lobby was cute and grand at the same time 👍 Service was good, if you’re driving, the lobby front was spacious for loading and unloading. It’s like a scene off meteor garden. Room was of a good size with bath tub! Overall, very good impression of the hotel. Our booking came with breakfast and the spread was good with plenty of variety! More importantly, the only hotel that provides koko crunch. 😍 Only downside was the Starbucks coffee at the lobby was not actually Starbucks coffee. But instead a machine using Starbucks roasted beans.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Chaosung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下停車場車位寬敞，櫃檯接待人員與餐廳服務人員態度親切，兒童遊樂設施安全，親子房內的溜滑梯讓小小孩玩到不想離開，非常滿意的一次住宿
Stayed 1 night in Mar 2026
Verified

8/10 Good

Yu Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
是
Stayed 1 night in Mar 2026