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Best Western Des Plaines/O’Hare

2.5 star property

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Photo gallery for Best Western Des Plaines/O’Hare

Hypo-allergenic bedding, in-room safe, laptop workspace
Reception
Lobby
Fitness facility
Free continental breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
1231 Lee St, Des Plaines, IL, 60018
  • Place, Apache Park
    ‪2 min drive‬
  • Place, Lake Park
    ‪2 min drive‬
  • Place, Arndt Park
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪10 min drive‬

Room options

Accessible King Room

  • Sleeps 3

King Room with Hot Tub

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

King Room

  • Sleeps 2

King Room with Sofa Bed

  • Sleeps 3

Two Queen Room

  • Sleeps 4

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The price is €64
includes taxes & fees
9 Feb - 10 Feb
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About this property

Best Western Des Plaines/O’Hare

Hotel in Des Plaines with free parking
This smoke-free hotel features coffee/tea in a common area, a business centre and a meeting room. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Best Western Des Plaines/O’Hare offers 50 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The free breakfast at Best Western Des Plaines/O’Hare gets good marks from our customers. During your stay, you'll be within walking distance of Lake Park. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Allstate Arena and 8 minutes from Donald E. Stephens Convention Center
WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is available. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Best Western Des Plaines/O’Hare. Self parking is free.

This Des Plaines hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Western Des Plaines Inn
Des Plaines O’hare Des Plaines
Best Western Des Plaines/O’Hare Hotel
Best Western Des Plaines/O’Hare Des Plaines
Best Western Des Plaines/O’Hare Hotel Des Plaines

Best Western Des Plaines/O’Hare Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 402 out of 1007 reviews
Rating 8 - Good. 227 out of 1007 reviews
Rating 6 - Okay. 160 out of 1007 reviews
Rating 4 - Poor. 74 out of 1007 reviews
Rating 2 - Terrible. 144 out of 1007 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, amenities
Front door staff are good , and the rooms are very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 2 nights in Sep 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless
Stayed 2 nights in Nov 2025

10/10 Excellent

Hamza

Stayed 1 night in Oct 2025

10/10 Excellent

Reza

Stayed 1 night in Oct 2025

6/10 Okay

javier

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
when i checked in the lady in the front gave me the room cards when i parked and tried to swipe the card the door didn't open i had to walk and drive back in the office and she had to activate them.Also in Expedia the only reason i picked the hotel because it lists the hotel has an inside Pool.In the morning we were ready to go in the pool and the lady said the pool was permanently closed. We were very upset for not staying in Hyatt hotel were we stayed a year ago they did have an inside pool.Experian should call Best Western hotel and make them remove the false advertisement in there home page
Stayed 1 night in Oct 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, had freah sheets everyday, has a full hot breakfast
Stayed 2 nights in Oct 2025

6/10 Okay

Deanna

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
I checked in on-line and when I arrived I told the desk person "I checked in online and need to pick up my room key" and the person was completely dumbfounded. They kept saying "what, what, what?" totally confused like asking for your room key at a hotel was a weird request. Somehow - she finally got with it after I repeated my purpose two more times. She then asked for my credit card and drivers license which I also provided online when I checked in. I get it - but why did you make me take a pic of my DL online if that doesn't feed to the actual hotel? Then she tells me I need to put down $100 deposit on a room I paid for in advance with no explanation other than it's a "formality." Just why? Honestly - what the hell is going on in this place. All of the base boards were removed in the hallways giving it a very downtrodden look. Toilet paper holder pulling out of the wall. Someone elses hairs in the bathtub and bathroom floor, and some unidentifiable gunk of the tv dresser. The smell in the room was musty and overall felt dirty.
Stayed 1 night in Oct 2025

2/10 Terrible

Helen

Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Had bed bugs.
Stayed 1 night in Oct 2025

6/10 Okay

Randy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Noise pollution

I was placed on the third floor where loud construction began at 8:45 am the next morning. After complaining, I was offered another room to resume sleep in, but it was already after 9 am. I should have been informed of the impending noise as I got in at 2 am that morning.
Stayed 1 night in Oct 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had low expectations but this is seriously the worst hotel I’ve stayed in, location is great, close to airport and different train stations. However, the hotel is in bad condition, horrible smell in the hallway and worse inside the room, the key card stopped working twice every single day, back door lock also stops working every afternoon. “Housekeeping” only means getting new towels and 1 out of the 3 trash cans emptied out. The staff is beyond unfriendly, 2 of them at the front desk barely spoke/understood English and the front desk rep from the mornings even though she speaks perfect English is BEYOND rude. Don’t waste your $, will definitely spend more money next time that ever consider this or other Best Western hotel
Stayed 4 nights in Oct 2025

8/10 Good

SABINO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was unfinished, baseboards removed
Stayed 1 night in Oct 2025

10/10 Excellent

Alif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money.
Stayed 1 night in Oct 2025

2/10 Terrible

Ronald

Travelled with family
Disliked: Staff & service
Receptionist was very rude.
Stayed 1 night in Oct 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YES
Stayed 1 night in Oct 2025

6/10 Okay

Stephanie

Disliked: Staff & service, property conditions & facilities
Dirty
Stayed 1 night in Sep 2025

10/10 Excellent

Margaret

Stayed 1 night in Oct 2025

4/10 Poor

Kathryn

Stayed 1 night in Sep 2025

6/10 Okay

Ella

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good stay for something quick and easy. Though the room looked like it was not vaccumed very well. The shower had a few strands of hair. And the toilet wouldn't flush half the time. Breakfast was really good had a good variety. All the staff felt unwelcoming so to speak. But overall the stay was okay slept pretty good. Parking is also very limited and it was weird to manuever through the small space.
Stayed 1 night in Sep 2025

6/10 Okay

Jeffrey

Stayed 4 nights in Sep 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Tommy E

Travelled with family
Liked: Staff & service, room comfort
Perfect place for gig night in Des Plaines
Stayed 1 night in Sep 2025

8/10 Good

Payal

Disliked: Property conditions & facilities
Our stay was not that great because rooms were too old. We didn’t had a feeling that we are staying in a hotel with that old and broken from inside the rooms. Price is almost same as all the other hotels in Niles, Illinois area. But hotel itself was too old to stay.
Stayed 1 night in Sep 2025

6/10 Okay

Israel

Stayed 1 night in Sep 2025