2/10 Terrible
Marie, Akron
13 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The terrace by the pool offered a beautiful view. The lobby where you check in was air conditioned and updated. Unfortunately, we weren’t in the lobby for our stay. The pictures the hotel provides were taken very strategically and misleading as a result. Our room was in a second building and we were directed to go back outside to enter that building through a different entrance; we found out later taking the elevator to 4th floor has bridge to that building. The building was run down and not air conditioned. As a result, the hallways and elevators were hot, humid, and very uncomfortable to walk through. The building itself was lacking routine maintenance which was reflected in chipped and peeling paint, with walls full of dings and scrapes. The hallways also smelled like urine, which also could be smelled in our individual room. The mattress needed replaced; it was a soft mattress on the platform which cause you to sink into it, providing no support. There was also no mini-fridge in the room so we were forced to waste our leftovers and had no place to keep drinks cold. The vending machine on our floor was out of service. The cup dispenser attached to the water dispenser in the “fitness room” was empty. I have to come to Chicago regularly for healthcare and will never choose this location again.
Marie
Stayed 1 night in Aug 2025
