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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Property amenity
View from property
Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk
Daily buffet breakfast (USD 20.50 per person)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Front of property
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includes taxes & fees
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About this property

citizenM Chicago Downtown

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3210 out of 4230 reviews
Rating 8 - Good. 636 out of 4230 reviews
Rating 6 - Okay. 201 out of 4230 reviews
Rating 4 - Poor. 83 out of 4230 reviews
Rating 2 - Terrible. 100 out of 4230 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Azucena

Stayed 4 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 1 night in Nov 2025

10/10 Excellent

Thorsten Roger

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, simple modern, great location
Stayed 2 nights in Dec 2025

6/10 Okay

Khadija

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I enjoyed my stay overall — the hotel is very aesthetically pleasing and in a great location — but I was a bit disappointed with some of the amenities. The heat in my room barely worked, and although staff brought a portable heater, it was still in a sealed box and I had nothing to open it with, so it wasn’t very helpful. I also didn’t get much sleep. My room seemed to be next to a linen closet or service area, and between 6–7 AM I kept hearing a door slam every few minutes. On top of that, there was no tea or coffee provided in the room, and even getting a simple tea or coffee at the bar came with an extra charge. Most hotels include this either in the room or at least for free in the lobby. Aside from these issues, it’s a nice, visually appealing hotel in a convenient spot and at a decent price. I would stay again now that I know what to expect, but I wouldn’t necessarily recommend it to others.
Stayed 3 nights in Nov 2025

10/10 Excellent

Xin

Stayed 3 nights in Nov 2025

10/10 Excellent

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good hotel, excellent location, new and clean rooms and facilities. Very modern. Great attention.
Stayed 4 nights in Nov 2025

10/10 Excellent

Zach

Stayed 4 nights in Aug 2025

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved our room! Small, but cozy and high tech. No issues at all. Staff was great! Helpful and friendly.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dhayana

Stayed 3 nights in Nov 2025

10/10 Excellent

Ramos

Stayed 2 nights in Nov 2025

8/10 Good

Tajma

Stayed 1 night in Nov 2025

8/10 Good

Janie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location! Can easily walk to downtown, millennium station, restaurants etc. I always felt very safe as well. With that being said the rooms are VERY small. I also did have a towel in my bathroom that was dirty. But the price is very good for the location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tanzim, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rodrigo Gil Arch

Stayed 2 nights in Nov 2025

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Not the nicest, not terrible. Beds were very uncomfortable, tv didn’t work half the time, wifi wouldn’t work. Got the job done though.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Kim Leticia Terrelle

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay with this hotel and would stay here again
Stayed 4 nights in Nov 2025

10/10 Excellent

Andréanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

Keith

Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Its a nice property, automated system is very convenient. Our room was exactly as described, small but has most of what you need. Everything is very clean and lovely staff at the bar. Unfortunately, each room does not have their own iron. They do provide an ironing room on each floor, and the one that we used; was not well mantained and had all of our clothing smelling terrible. I mentioned it to the attendant at the front desk, and he just said we will take a look at the machines. I expected, maybe for them to cover the cost of the dry cleaning for all of our clothing that smelled. That was the only issued we had.
Stayed 3 nights in Nov 2025

4/10 Poor

Joshua N

Everything was grea
Stayed 2 nights in Nov 2025

10/10 Excellent

Tonetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect size room for a solo getaway. Was just what was needed to take a breather before the busyness of the end of year.
Stayed 3 nights in Nov 2025

2/10 Terrible

JORGE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Too small view wasn’t good
Stayed 1 night in Nov 2025