2/10 Terrible
Joseph
Travelled with partner
3 Aug 2025
Terrible service and management didn’t seem to care much. Never received housekeeping service the entirety of our stay even though requested daily and sometimes more than once daily. TV froze, bed and pillows uncomfortable, bathroom fan didn’t work, coffee machine broken in lounge area for two of the three days we stayed. The price for the room was way too expensive for the level of service and condition of the hotel. As a result, I will never stay in this Club Quarters or any other anywhere else. After complaints to the manager, who got snippy and provided a half hearted apology and a voucher for the restaurant in the lobby. His boss never apologized but rather sent an email at 8:30pm saying they could provide housekeeping services as long as we left the room. We were out. Having dinner and didn’t see this lame attempt at trying to do the right thing after several disappointing experiences. Spend your money elsewhere. Too many better options in Chicago even if more expensive.
Joseph
Stayed 3 nights in Jul 2025






















