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Crowne Plaza Chicago West Loop by IHG

3.5 star property

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Photo gallery for Crowne Plaza Chicago West Loop by IHG

American cuisine
American cuisine
Daily buffet breakfast for a fee
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

View in a map
25 South Halsted Street, Chicago, IL, 60661
  • Place, Willis Tower
    ‪13 min walk‬
  • Place, Millennium Park
    ‪2 min drive‬
  • Place, Michigan Avenue
    ‪2 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(43 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(48 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony (High Floor)

9.2 out of 10
Wonderful
(30 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (High Floor)

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Balcony

9.2 out of 10
Wonderful
(101 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Suite, 1 Bedroom (High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (High Floor)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Roll-in Shower (Communications)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Chicago West Loop by IHG

Hotel with a restaurant, near Millennium Park
This hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available once per stay.
Crowne Plaza Chicago West Loop by IHG offers 398 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Chicago hotel provides complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Chicago West Loop by IHG. During your stay, you're just a quick walk from University of Illinois Chicago. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Rye Deli & Drink
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 15 minutes by foot from Willis Tower and a 2-minute drive from Millennium Park
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

Public spaces have free WiFi and wired Internet. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Chicago West Loop by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
Rye Deli & Drink – This restaurant specialises in American cuisine. Guests can enjoy drinks at the bar.
RYE BAR – This bar only serves dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 54 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • RYE BAR
  • Rye Deli & Drink

Things to do

  • Gym

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (76 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 30 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.00 to 40.00 per person
  • Covered self-parking fee: USD 54.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 60661,Hotel License
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Crowne Plaza
Chicago Crowne Plaza Metro
Chicago Metro Crowne Plaza
Crowne Plaza Chicago
Crowne Plaza Chicago West Loop Hotel
Crowne Plaza Metro
Crowne Plaza Metro Hotel
Crowne Plaza Metro Hotel Chicago
Metro Crowne Plaza
Metro Crowne Plaza Chicago
Crowne Plaza Chicago - The Metro Hotel Chicago
Crowne Plaza Loop Hotel
Crowne Plaza Loop
Crowne Plaza Chicago - The Metro Hotel
Crowne Plaza Chicago West Loop
Crowne Plaza Chicago West Loop by IHG Hotel
Crowne Plaza Chicago West Loop an IHG Hotel
Crowne Plaza Chicago West Loop by IHG Chicago
Crowne Plaza Chicago West Loop by IHG Hotel Chicago

Reviews

Crowne Plaza Chicago West Loop by IHG Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1025 out of 1586 reviews
Rating 8 - Good. 341 out of 1586 reviews
Rating 6 - Okay. 119 out of 1586 reviews
Rating 4 - Poor. 53 out of 1586 reviews
Rating 2 - Terrible. 48 out of 1586 reviews

Reviews

10/10 Excellent

Lessie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the location. And i like thr cleanliness of the room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Zach

Stayed 1 night in Jul 2025

8/10 Good

Paresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and safe hotel, walking distance from a couple grocery stores and United center
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, room was pretty spacious and in a great location. Very friendly staff
Stayed 2 nights in Jul 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Kristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel had a balcony and the staff were nice.
Stayed 3 nights in Jun 2025

10/10 Excellent

Allison

Travelled with group
Room didn’t have a shower curtain and the night manager Jerry brought one right up and installed it. Also gave us complimentary breakfast buffets because of this
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 3 nights in Jul 2025

6/10 Okay

Jerry, Ridgeland

Liked: Cleanliness
The location was good for my stay, the room was a nice size, clean and well appointed with two nice chairs, fridge, and a comfortable bed. Housekeeping staff was great. I thought the price was reasonable for Chicago. Parking in the new building next door was as well at $54, with in and out privileges. The building is showing its age. I think almost time for renovation. The ice machine was out of service on my floor and there was one clunky elevator (of 4). I was charged for 4 nights parking, when I only used 2. But the desk staff said I would get a refund. That process is awkward, and not well explained up front.
Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great! Pretty easy to get to for being downtown. Walking distance to everything
Stayed 1 night in Jul 2025

6/10 Okay

Shinque

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Actually enjoyed my stay but 3 days after returning home. My arm began to itch very bad. I have 9 bite marks on my arm after one night of sleeping in your hotel. I hope you get room 921 treated. There is bed bugs in your hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

JACK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that all the rooms have balconies. I was in room #1101 and had a beautiful view of downtown Chicago. Rooms were wonderful and the staff was very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

shoshana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room & staff. had a balcony
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! Everyone was super helpful and nice!
Stayed 1 night in Jul 2025

8/10 Good

Brian

Stayed 1 night in Jul 2025

8/10 Good

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but hidden fees

The hotel was nice and good location but charged extra for breakfast and parking so it was considerably more expensive than we thought.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet
Stayed 2 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, friendly staff. Nice location. Love the rooms with balcony.
Stayed 5 nights in Jul 2025

2/10 Terrible

Markisha

Travelled with partner
Disliked: Cleanliness
I will never go back
Stayed 2 nights in Jul 2025

6/10 Okay

Linda

Stayed 2 nights in Jun 2025