2/10 Terrible
Thomas Alan
Travelled with partner
27 Jan 2026
I realize this is not the fault of the hotel, but we were unable to keep our hotel reservation due to multiple delays of our 7 AM flight from Costa Rica to Chicago which ended up in flight cancellation (over 12 hours of delays before flight was cancelled). We are unable to rebook our flight until 3 days from now and now will be paying for the room in Chicago plus 3 extra days of hotel rooms in Costa Rica, none of which are reimbursed by American Airlines because this is a “natural event” (due to weather). Sent a message to the hotel that our flight ended up being cancelled. Never received a reply. This has been a bad experience and will likely keep me from traveling for pleasure anywhere anytime soon.
Thomas Alan
Stayed 1 night in Jan 2026
























