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Holiday Inn Express & Suites Chicago West-Roselle by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Chicago West-Roselle by IHG

Exterior
Exterior
Concierge desk
Desk, iron/ironing board, free cots/infant beds, free WiFi
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1490 W Lake Street, Roselle, IL, 60172
  • Place, Bowlero Roselle
    ‪11 min walk‬
  • Place, 4 Paws Dog Park
    ‪4 min drive‬
  • Place, Woodfield Mall
    ‪19 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom

8.8 out of 10
Excellent
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area) | Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Dining Area)

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Bedroom (Freestanding Bath)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Freestanding Bath)

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, Multiple Beds

7.8 out of 10
Good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Chicago West-Roselle by IHG

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a business centre and conference space.
Holiday Inn Express & Suites Chicago West-Roselle by IHG offers 101 accommodations with coffee/tea makers and designer toiletries. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Roselle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Chicago West-Roselle by IHG. During your stay, you'll be within walking distance of Bowlero Roselle. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by car from Schaumburg Medieval Times and 15 minutes from Arboretum of South Barrington
  • Dogs welcome for a fee
Holiday Inn Express & Suites Chicago West-Roselle by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 580 square feet (54 square metres) and includes a conference centre. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Holiday Inn Express & Suites Chicago West-Roselle by IHG. Self parking is free.

This Roselle hotel is smoke free.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (580 square foot of space)
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Country Carlson Roselle
Country Inn Carlson Roselle
Holiday Inn Express Chicago West-Roselle Hotel
Holiday Inn Express Chicago West-Roselle
Country Inn & Suites Roselle Hotel Roselle
Holiday Inn Express Suites Chicago West Roselle
Holiday Inn Express Suites Chicago West Roselle by IHG
Holiday Inn Express Suites Chicago West Roselle an IHG Hotel
Holiday Inn Express & Suites Chicago West-Roselle by IHG Hotel
Holiday Inn Express & Suites Chicago West-Roselle by IHG Roselle

Holiday Inn Express & Suites Chicago West-Roselle by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 462 out of 1003 reviews
Rating 8 - Good. 212 out of 1003 reviews
Rating 6 - Okay. 162 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 84 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

April

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
One of the main reasons I chose this hotel to stay at is because there was supposed to be an indoor hot tub. Unfortunately the hot tub is gone!! Filled in with concrete. Quite disappointing. Another odd thing was the family room suite had a door with a large window for the main bedroom so no privacy if you shut it. A strange choice. The body wash container was either empty or broken in the shower. The bed and pillows were very comfortable though, and the breakfast was nice and had decent hours of being served.
Stayed 2 nights in Jan 2026

2/10 Terrible

Nick

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
2 remotes but tv not working
Stayed 1 night in Jan 2026

2/10 Terrible

YUANCHEN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run far from this place. We arrived on Christmas Eve after flying on the Red Eye, The Holiday Inn had a room available so we quickly went to bed.. After napping a few hours we woke up to find multiple bed bugs on our bodies, in the sheets. As we looked around the room they were on the walls. The room was infested. There were even a couple killed still on the walls. WE immediately reported this to the front desk and Manager. We brought a bug I killed to the front desk with fresh blood. and a live one we place on their desk. The manager said this is common in hotels and offered to discount our stay. We said with the number in the room this is an infestation and we don't feel comfortable staying here. The manager said he would take care of the refund for our stay. Two weeks later no refund. and my wife has a severe rash and bumps all over her hands and neck, requiring medication to suffer through the itching/pain. I should not have trusted this manager. Don't stay here.
Stayed 4 nights in Dec 2025

2/10 Terrible

Jeslyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud housekeepers hotel was old and out dated tv didn’t work well jets didn’t work in the entire hotel , water in shower was extremely hot could burn your skin Pete was supposed to refund me hasn’t even called to apologize or anything to resolve this would never book here worst holiday inn ever carpet was stained with something red in the room staff not helpful or polite
Stayed 3 nights in Dec 2025

10/10 Excellent

EMILY En Chan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms, good and friendly stagfs, plus good breakfasts.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kristi

Stayed 1 night in Jan 2026

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2026

10/10 Excellent

Allan Ricardo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Decent room, It’s a little outdated, and breakfast was not great as other Holiday Inn, but it’s decent and quiet for spend one night
Stayed 1 night in Jan 2026

6/10 Okay

Paulla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No tv in the sitting area of the room- but the table was there. That was a disappointment for the kids. Front desk person was great and helpful! Food service person kept it clean and stocked.
Stayed 1 night in Jan 2026

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super clean room and hotel. Staff was super nice and professional.
Stayed 1 night in Dec 2025

10/10 Excellent

Hector

Stayed 1 night in Dec 2025

6/10 Okay

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stay was ok strong smell of cigarette smoke all through the room. Might have to request a room not near other rooms that are smoke friendly. But besides that stay was nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities
Nice room with all amenities.
Stayed 1 night in Dec 2025

6/10 Okay

Patricia

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was a good sides. The tv had lines though the picture. the plumbing was not good and The tub would fill up water while you’re taking a shower. the pool area needs to be updated and the roof needs replacing and you couldn’t use the bathroom in the pool area everything was wet and was know ventilation in there.
Stayed 5 nights in Dec 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not do breakfast
Stayed 2 nights in Dec 2025

6/10 Okay

Arielle

Travelled with family
Liked: Cleanliness, amenities
Staff was very nice and helpful! Breakfast was great! Fair amount of mold in our bathroom, no exhaust fan and carpet was torn in a few places. Curtains had some rips too. Not terrible but needs some TLC. Aside from mold, everything was clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Hugo

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, clean rooms I will stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Frank

Business traveller
Room had food splatter on walls , sheets stained and drawers would not stay shut. Kid at desk when I checked in barely looked up and barely said a word. Weird even for the iPhone generation. Breakfast was good and eating area clean and comfortable. The woman there was nice and spoke.
Stayed 2 nights in Dec 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Siempre llena mis espectativas. Gracias
Stayed 1 night in Dec 2025

8/10 Good

Drashti Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was not ploughed despite significant snow fall
Stayed 3 nights in Dec 2025

6/10 Okay

Bernard

Stayed 1 night in Dec 2025

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
The family suite was spacious and nice for a larger family. The rooms are old and outdated but it was clean. We had to move from the first room because the main light would not stop flickering. In the second room, there were only two sets of towels So we had to request more. Overall the state was fine but I rated down one star because of these inconveniences.
Stayed 2 nights in Dec 2025