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Aparthotel

Level Chicago – Old Town

4.0 star property
VIP Access

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Photo gallery for Level Chicago – Old Town

Front of property – evening/night
Flat-screen TV
Lobby
Deluxe Room, 1 Single Bed, City View | Living area | Flat-screen TV
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Barbecue grill
  • Pool
  • Kitchen
  • Dryer
  • Washer

Explore the area

View in a map
1140 North Wells Street, Chicago, IL, 60610
  • Michigan Avenue
    ‪11 min walk‬
  • Chicago Riverwalk
    ‪2 min drive‬
  • Millennium Park
    ‪3 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

Deluxe Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

Deluxe Room, 1 Double Bed

  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room, Multiple Beds, City View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Multiple Beds, City View

  • 789 sq m
  • City view
  • Sleeps 8
  • 4 King Beds

Suite, 1 King Bed, City View

  • 83 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, City View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Multiple Beds, City View

  • 146 sq m
  • City view
  • Sleeps 8
  • 2 King Beds and 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, City View

Deluxe Room, 1 Queen Bed with Sofa bed, City View | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Deluxe Room, 1 Queen Bed with Sofa bed, City View

  • 52 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View

Executive Suite, 1 King Bed with Sofa bed, City View | Living area | Flat-screen TV

Executive Suite, 1 King Bed with Sofa bed, City View

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View | Living room | Flat-screen TV

Deluxe Room, 1 King Bed with Sofa bed, City View

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Multiple Beds, City View, Corner (Two Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Executive Suite, Multiple Beds, City View, Corner (Two Bedroom Suite)

  • 100 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, City View

Deluxe Room, Multiple Beds, City View | Living area | Flat-screen TV

Deluxe Room, Multiple Beds, City View

  • 77 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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Interior

Sentral Michigan Avenue

  • Pool
  • Kitchen
  • Washer
  • Dryer
4.6 out of 5, Wonderful, 905 reviews
The price is €195
includes taxes & fees
22 Sept - 23 Sept
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About this property

Level Chicago – Old Town

Family-friendly aparthotel with 24-hour health club and sauna
A 24-hour health club, a sauna and a rooftop terrace are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and self parking. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences, such as a washer/dryer and a dining table. Weekly housekeeping is available.
Level Chicago – Old Town offers 35 air-conditioned accommodations with washers/dryers and a safe. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

This Chicago aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include a 24-hour health club, a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Level Chicago – Old Town's great location gets high marks from our customers. During your stay, you're just a quick walk from State Street. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a coffee shop/cafe. This upmarket aparthotel has 35 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a pillowtop bed
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Lake Michigan and Michigan Avenue
  • Cats and dogs welcome for a fee (restrictions apply)
Level Chicago – Old Town offers its guests a seasonal outdoor pool, a 24-hour health club, and a sauna. There's a coffee shop/cafe on site. Business amenities include a 24-hour business centre and a meeting room.

WiFi is free in public spaces. A rooftop terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Level Chicago – Old Town. Parking is available for a fee.

This 4-star Chicago aparthotel is smoke free.

Dialtone – On-site coffee shop. Guests can enjoy drinks at the bar.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 68.30 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Playground

Restaurants on site

  • Dialtone

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster

Dining

  • A coffee shop/cafe
  • Dining table

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Dock
  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Coin laundry
  • Dry cleaning/laundry service
  • Laundry detergent
  • Washer/dryer

Work spaces

  • 24-hour business centre
  • Desk chair
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 23 kg per pet
  • Fee: USD 20 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe

Location highlights

  • Near a health/beauty spa
  • Near a train station

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Basketball

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 35 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 22.32 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness centre access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 68.30 per night (in/out privileges)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

LEVEL Furnished Living Chicago
LEVEL Chicago – Old Town Chicago
LEVEL Chicago – Old Town Aparthotel
LEVEL Chicago – Old Town Aparthotel Chicago

Level Chicago – Old Town Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 251 out of 348 reviews
Rating 8 - Good. 41 out of 348 reviews
Rating 6 - Okay. 25 out of 348 reviews
Rating 4 - Poor. 19 out of 348 reviews
Rating 2 - Terrible. 12 out of 348 reviews

9.4/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexus

Stayed 1 night in May 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
I had no idea how nice this property would be! I had a full one-bedroom apartment and amazing view and amenities. 10/10, would stay again!
Stayed 3 nights in May 2025

8/10 Good

Chris, CAMARILLO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
was very nice, lots of amenities, and clean.
Stayed 3 nights in May 2025

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. The view was gorgeous and location can’t be beat.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cocoa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was great. Just as advertised on the site. The staff were awesome especially Doty.
Stayed 4 nights in May 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views and comfortable rooms. Amenities were excellent.
Stayed 3 nights in May 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort

Love aparthotels! Will return to Level!

Fantastic! Only issue was the staff’s lack of clarity on the hot tub.
Stayed 1 night in Apr 2025

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Always a great experience
Stayed 1 night in May 2025

10/10 Excellent

Latoria

Travelled with family
Liked: Cleanliness, room comfort
Everything was amazing other than the refrigerator and freezer not working. It did get fixed while there.
Stayed 3 nights in May 2025

2/10 Terrible

GEORGIOS

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a very bad experience during our check in process as they kept us for an hour consisting to send me an email in order to fill in my personal information. The person in charge was writing wrong my email address and asking again to give him second email address then third email,etc Finally he accepted to take my passport and my credit card and proceeded. When we entered the room we found out that the couch where my kids would sleep wasn’t ready, there were no sheets, no pillows, no blankets. I needed to ask and bring me later and get the coach ready by myself, although I have booked for 4 people, it wasn’t prepared. The shower gel was missing from the bathroom and the tv couldn’t work. Next day I asked to take care of these issues and when I came back in the room I realized that they did nothing! Also I realized that there was no room service and I had to pay extra in order to clean my room or change towels! It’s the first time I book an apartment in hotel without any room service! The third day they replaced the shower gel that was missing but the tv still didn’t work! I am very pity for choosing this hotel for my visit to Chicago!
Stayed 4 nights in Apr 2025

10/10 Excellent

Dequan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Aaliyah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff wasn’t very welcoming. After booking, they send you a form asking for almost everything except your social security number. I understand it’s for the safety of the residents, but I didn’t feel comfortable providing that much information. It felt like I had no choice but to go through with it since I wouldn’t get my money back otherwise. The walls are also extremely thin; you can hear everything. One of the neighbors blasted music from 6 PM until 1 AM on a Tuesday. They only turned it down after I reported it. Overall, I wouldn’t stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Juliana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was really nice overall! Would recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very friendly and helpful. We had a corner unit and the view was great. The unit was very comfortable and clean.
Stayed 3 nights in Apr 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good property if you don’t need housekeeping ($100 daily) and you don’t mind having to pull up to a closed garage and make a phone call for them to open it for you as there’s no codes. Other than being very inconvenient and having a front desk, that’s designed to accommodate the residence and therefore lacks the traditional pleasantries of a hospitality hotel, the rooms themselves are nice. But forget about service from this property! It’s a residential property that has a hotel feature that is minimally staffed, and Lax the traditional hotel amenities
Stayed 3 nights in Apr 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only thing was no communication on the pool location and the arcade games so I just didn't go and how to work the stove other that it was a beautiful experience. I think you should let people smoke on the balcony. I mean it is a expensive location and marijuana is legal a recreational use think about it.
Stayed 2 nights in Apr 2025

6/10 Okay

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Shari

Liked: Cleanliness, amenities, property conditions & facilities
Safe, beautiful suite that includes full kitchen, staff was very kind
Stayed 3 nights in Apr 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view, with apartment like feel to the property, safe and secure, walking distance to many resturants, stores and activities.
Stayed 1 night in Mar 2025

6/10 Okay

Ketzally

Liked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean rooms! Large windows make for a fabulous view!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Game room was a hit!
Stayed 2 nights in Mar 2025

4/10 Poor

Maggie

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The view was spectacular. However, the living room tv didn’t work, we were only provided 2 towels when I had 6 guests on my reservation. The phone in the master bedroom wouldn’t work, there were no sheets on the pull out sofa bed. Only one small blanket was provided. Check in was after 4 pm, when I was promised 4 pm check in.
Stayed 1 night in Mar 2025

8/10 Good

Teaonna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bar & pool table was really nice the room was comfy wish it had a lil more space! Overall great stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Aleem

Stayed 5 nights in Mar 2025