Aparthotel

Sonder by Marriott Bonvoy Market Hall Apartments West Loop

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Where to?

Dates

November 2025

December 2025

1 bedroom, individually decorated, individually furnished, desk

50-inch flat-screen TV with digital channels, TV, streaming services

Full-sized fridge, electric kettle, cookware/dishes/utensils

Overview
Prices
Location
Amenities
Policies

Very good

Popular amenities

Kitchen
Air conditioning
Free WiFi

Explore the area

1436 West Randolph Street, Chicago, IL, 60607

Place, United Center
‪13 min walk‬
Place, Michigan Avenue
‪4 min drive‬
Place, Chicago Riverwalk
‪4 min drive‬
Airport, Chicago, IL (ORD-O'Hare Intl.)
‪22 min drive‬

Room options

Apartment, 1 Bedroom, City View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed

Sleeps 2
1 King Bed

Studio, 1 King Bed, City View

Sleeps 2
1 King Bed

Similar properties

Pet-friendly
Free WiFi
Air conditioning
Gym

includes taxes & fees

16 Nov - 17 Nov

About this property

Sonder by Marriott Bonvoy Market Hall Apartments West Loop

Art Deco aparthotel with nightclub and fitness centre

A nightclub, a fitness centre and concierge services are available at this smoke-free aparthotel. WiFi in public areas is free. Each apartment features a kitchen with a fridge, plus an electric kettle and a flat-screen TV with digital channels. A hairdryer, a desk and free toiletries are among the other amenities that guests will find.

Sonder by Marriott Bonvoy Market Hall Apartments West Loop offers 50 air-conditioned accommodations with designer toiletries and a hairdryer. This individually decorated and furnished accommodation includes desks. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers and kitchenware and utensils.

Bathrooms include baths or showers and complimentary toiletries. 50-inch flat-screen televisions come with digital channels.

Recreational amenities at the aparthotel include a fitness centre.

The clean apartments at Sonder by Marriott Bonvoy Market Hall Apartments West Loop get high marks from our customers. During your stay, you're just a quick walk from Union Park. Enjoy features like free WiFi in public areas, plus a gym and a nightclub. This comfortable aparthotel has 50 apartments over 5 floors. Each apartment includes amenities such as a kitchen and a flat-screen TV.

Each apartment offers a kitchen, a flat-screen TV and a full-sized fridge
Free Wi-Fi in some public areas
Services include a concierge
On-site recreation includes a gym
Guests have great things to say about the clean guestrooms and the location
13 minutes by foot from United Center and a 3-minute drive from Chicago Riverwalk

Sonder by Marriott Bonvoy Market Hall Apartments West Loop offers its guests a nightclub, a fitness centre, and concierge services. WiFi is free in public spaces.

This 3.5-star Chicago aparthotel is smoke free.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Family friendly

Free cot

Kitchen

Cookware, dishware, and utensils
Electric kettle
Full-sized refrigerator/freezer

Bedrooms

Bedroom
Bedsheets provided

Bathroom

1 private bathroom
Bathtub or shower
Designer toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

50-inch flat-screen TV with digital channels
Nightclub
Streaming services

Laundry

Laundry detergent

Work spaces

Desk

Comfort

Air conditioning
Heating

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

Lift
Smoke-free property

Services and conveniences

Concierge services

Things to do

Safety features

Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Fire extinguisher

General

5 floors
50 units
Art Deco architecture
Individual decor
Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, private entrance

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Host has indicated that there is a carbon monoxide detector on the property

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Sonder Market Hall

Sonder by Marriott Bonvoy Market Hall Apartments West Loop Reviews

8.0

Very good

9.0/10

Cleanliness

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Regan

10 Aug 2025

Stayed 1 night in Aug 2025

2/10 Terrible

Justin

8 Aug 2025

Disliked: Room comfort

Elevator doesn't work and they won't fix it. Club Kashmir on the first floor goes til 4 am. Don't stay here

Stayed 4 nights in Jul 2025

6/10 Okay

Victoria

5 Aug 2025

Liked: Room comfort

Stayed 7 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family

4 Aug 2025

Disliked: Cleanliness, amenities, property conditions & facilities

jess was rude about telling me the elevator was down and had zero compassion. there was a poop in my toilet when i arrived. forced to carry luggage up five flights of stairs and was expected to do that multiple times a day and jess was laughing about the elevator not getting fixed until after my stay. i would never book here again, it was a nightmare. luckily i was able to get a hotel at river hotel which was a thousand times better in customer service, location, and property. the river hotel turned my trip around after sonder ruined my actual birthday. i should've been refunded fully for my whole stay honestly but had to argue with everyone for hoursss so i let it go for the sake of my trip and birthday.

Stayed 5 nights in Jul 2025

2/10 Terrible

Stephen

Business traveller

4 Aug 2025

No Rooms

They accepted the booking despite having no rooms available, and with no staff working at the hotel we had to register with an app, then call a number to be told this by a call centre.

Stayed 2 nights in Jul 2025

4/10 Poor

Cintia

Travelled with family

2 Aug 2025

Liked: Amenities

Disliked: Cleanliness

Very good apartment, except the fact that the elevator was not working. However, there is a nigth club close by, so it is difficult to sleep most of the nights until 3:00am, unless you have good earplugs.

Stayed 3 nights in Jul 2025

2/10 Terrible

Erik

1 Aug 2025

Disliked: Cleanliness, property conditions & facilities

Never received door code and had to book a different hotel night of horrible experience 1/100000

Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

26 Jul 2025

Disliked: Room comfort

Horrible

This Hotel decided to cancel my reservation hours before my check in time. Wife and I had driven 7 hours from PA to Chicago. I booked this room in February. There were no employees at the hotel to even help me. There is not a front desk or anything , its all done remotely (how convenient!)They also did not approve my refund as they said they would. Hotels.com helped me get in touch with the property but it took multiple days to even be sure i would get any money back. They have an F rating from the better business bureau. Should not be recommended by hotels.com. Do not give this property your money. They do not value guests.

Stayed 3 nights in Jul 2025

6/10 Okay

Valerie

25 Jul 2025

Disliked: Cleanliness

Disappointed with hotel

Everyone there should call to make sure they’ve fixed the elevator. We were on the 4th floor go up the stairs with 3 suitcases. We walked up 63 stairs at least 5 times daily. There should have been water at least for the inconvenience. And I only had 2 towels and when I asked for more I was told to use the washing machine, I was on vacation not knowing I’d be washing everyday.

Stayed 5 nights in Jul 2025

2/10 Terrible

Pira

25 Jul 2025

Disliked: Cleanliness, property conditions & facilities

The property canceled on us 4 hours prior to check in

Stayed 3 nights in Jul 2025

4/10 Poor

Troy

24 Jul 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

I don’t usually leave hotel ratings, but there were two major issues that made our stay a disappointment- no elevator and no AC. The hotel’s elevator was out of service for our entire stay. We were assigned the 4th floor. Air conditioning didn’t work in our room - it was 77 degrees inside. After one night, they switched our room to the 5th floor. No improvement. This is definitely a common complaint as both rooms were equipped with large oscillating fans. The lack of elevator did become quite annoying as it required us to climb 84 stairs every time we returned to our room. The hotel was very clean, and any staff we encountered were friendly. However, the lack of a working elevator and a functioning AC made this a very disappointing stay.

Stayed 4 nights in Jul 2025

2/10 Terrible

Robert

23 Jul 2025

A fun trip nearly ruined

After booking my stay here for a short getaway to Chicago, I felt confident given previous positive experiences using hotels.com as well as the Marriott Bonvoy brand that I would have a lovely and affordable visit. Not so. Not even close. First, an email received prior to my arrival alerted me that their only elevator wasn't working, in a 5-story renovated warehouse building! But I never got to climb the stairs because around noon on the day of my arrival I received an email from Sonder cancelling my reservation. No call. No explanation. No apology. I had to scramble to find a much more expensive room elsewhere, and then had to demand a refund of the prepaid charge, which Sonder initially denied receiving. I will spare you additional unpleasant details. Suffice it to say I strongly advise anyone to avoid Sonder properties as all costs! Moreover, I question why hotels.com and especially Marriott would sully their reputations by associating themselves with such a slipshod and callous outfit.

Stayed 1 night in Jul 2025

10/10 Excellent

Maiten

23 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

The elevator wasn’t working

Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family

22 Jul 2025

Liked: Cleanliness

Disliked: Room comfort

Stayed 3 nights in Jul 2025

6/10 Okay

Matthew

22 Jul 2025

Liked: Room comfort

Close but no cigar

I really wanted to give this hotel a better score and i think a lot of it was due to issues with the elevator being out of service for over a week. When we took the stairs to get to our room, the stairwell was filthy. If you knew people had to take the stairs, then I would have spent time making that space much cleaner. The room itself was really nice, it had everything you wanted and had a cool design. Where they missed the mark were the little things.. The TV didn't work right (may have been the remote and didn't really care about watching TV so I did not reach out to get it fixed), the shower was really nice but the temp was a touch higher then lukewarm which was kind of disappointing. On the positive note, the location was great, had some really good places to eat and drink (Especially kaiser tiger. They had great food, solid craft beer list and the staff was top tier. They also runs shuttles to shows at the united center if you didn't want to make the 10-ish minute walk)

Stayed 3 nights in Jul 2025

10/10 Excellent

Ashly

Travelled with family

20 Jul 2025

Liked: Cleanliness, room comfort

Place was amazing! Loved the view from the 5th floor. Only suggestion is make sure the elevator works before you book. Would definitely book again and would love my same space. 10/10. Check for elevator though, or pack light.

Stayed 2 nights in Jul 2025

2/10 Terrible

Donald

18 Jul 2025

Liked: Cleanliness, property conditions & facilities

Having the elevator not wotking in an old building with the unit being located on the 5th floor. I had 3 large suitcases that had to drag 5 floors made the entire stay miserable for a 62 year old with back problems. Management made zero efforts to resolve or provide compensation for guest their inconveniences. Absolutely miserable stay!!!!

Stayed 2 nights in Jul 2025

2/10 Terrible

Bailey

Travelled with partner

18 Jul 2025

Sonder cancelled my reservation the day of our check in. The did not provide an explanation as to why it was canceled. I called Marriott and Sonder to get an answer and no explanation was provided. I messaged the hotel on the Expedia app and no response.

Stayed 2 nights in Jul 2025

2/10 Terrible

tynesha

13 Jul 2025

Elevator was out of service, bedding wasnt clean

Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller

12 Jul 2025

Very bad service and communication

I checked into this hotel 7 pm on July 9, 2025 We entered lobby elevator was out of service We had to manually carry all 8 bags, each weighing 50 lb, up to the 4th floor. At checkout time, the elevator was still out of service, so we had to carry them all down again. I inquired about the elevator with other guests who informed me it had been out of service since the previous I complained multiple times through their 'Sondor' application, but received no response to the issue. they have no answer for this problem.

Stayed 3 nights in Jul 2025