2/10 Terrible
Nadia
Travelled with family
29 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is specific for the front desk staff* Room was filthy! The bathroom sink was dirty has mold all around. The shower wasn’t draining. The bath tub shower had very low pressure. The air conditioner unit was absolutely disgusting and full of dust grossly visible inside around the vent looks like it has not been cleaned in years. I asked twice to be moved to another room the front desk lady Lucila was very rude didn’t greet me and was giggling and talking to other employees. When I explained to her the issue she refused to change my room. They eventually sent someone to my room to fix the issue with sink and shower head. The sink issue still continued after he left. The following day I woke up coughing from the dust. There was also a large spill from a drink in my hallway I had stopped at the desk before I left for dinner and notified Lucila and also showed her pictures. When I came back 4 hours later the spill was still there. Had to notify the front desk again of course she wasn’t there it was another employee he immediately called someone to clean it. Front desk staff here does not care at all about customer service, customer concerns or cleanliness of the rooms. Staff at the bar/dining area were all great and helpful.
Nadia
Stayed 3 nights in Jul 2025
