"Siamo stati in questo hotel solo per una notte. è davvero fantastico. La torre è stupenda, il letto comodo, la camera spaziosa e pulita. Lo staff moto ... " More
8 Jun 2023 by Sandro Münger
Hello RosaThank you for your review, even though it was not very positive.We are very sorry that you found the room in an unclean condition. This is not the standard we would like to offer our guests.We also regret that you found the people in the city of Chur and our staff unfriendly.As many other reviews show, our staff is very popular with our guests, so we are very sorry that you had a different experience.You are of course free to book other Mercure hotels in the future, but we would still be happy to welcome you back to fully appreciate our services.Best regardsSandro Münger
22 Jul 2019 by Sandro Münger
Dear Guest Thank you for your feedback. We are pleased to hear that you enjoyed your stay in our hotel. Best regards Sandro Münger Reception
13 May 2019 by Sandro Münger
Dear Guest Thank you for your feedback and 5 points! We are pleased to hear that you enjoyed your stay in our hotel. We are looking forward to welcoming you again in our hotel. Best regards Sandro Münger Reception
19 Feb 2019 by Sandro Münger
Dear Guest Thank you for your feedback and the great review. We are pleased that you enjoyed your room and the whole stay in our hotel. We are looking forward to welcome you again in our hotel. Best regards Sandro Münger
21 Jan 2024 by Sandro Münger
Hello JetmirYou have rated us with 1 out of 5 points without giving any reasons, which we very much regret.We would like to find out why you were dissatisfied with your stay with us and would therefore ask you to get in touch with us.We would be delighted to hear from you and are available to answer any questions you may have.Best regardsSandro MüngerResident Manager
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3444 square feet (320 square metres) and includes conference space. A 24-hour health club, a rooftop terrace, and multilingual staff are also featured at the business-friendly Mercure Chur City West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Chur hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Mercure Chur City West offers 49 accommodations with free minibar items and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with premium digital channels. Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Towers City West Rest. – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 6:30 AM - 10:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
