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Candlewood Suites Cincinnati Northeast-Mason by IHG

Property class: 3

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Photo gallery for Candlewood Suites Cincinnati Northeast-Mason by IHG

Exterior
Indoor pool
Exterior
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5070 Natorp Blvd, Mason, OH, 45040
  • Place, Deerfield Towne Center
    ‪12 min walk‬
  • Place, Arbor Square
    ‪2 min drive‬
  • Place, Governor's Plaza
    ‪3 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-in Shower)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Walk-in Shower)

9.6 out of 10
Exceptional
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (Bath Shower Combo)

Standard Room, Multiple Beds (Bath Shower Combo) | Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, Multiple Beds (Bath Shower Combo)

8.4 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Candlewood Suites Cincinnati Northeast-Mason by IHG

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business centre and a meeting room are on-site.
Candlewood Suites Cincinnati Northeast-Mason by IHG offers 128 accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate sitting areas and includes sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Cincinnati Northeast-Mason by IHG. During your stay, you'll be within walking distance of Deerfield Towne Center. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from Kings Island and 10 minutes from Kenwood Towne Centre
  • Dogs welcome for a fee
Candlewood Suites Cincinnati Northeast-Mason by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Candlewood Suites Cincinnati Northeast-Mason by IHG. Self parking is free.

This 3-star Mason hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Cincinnati northeast
Candlewood Suites Cincinnati Northeast Mason by IHG
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Mason
Candlewood Suites Cincinnati Northeast Mason an IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel Mason

Candlewood Suites Cincinnati Northeast-Mason by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews
Rating 8 - Good. 218 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spotless room. Comfortable. Staff were friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
The staff is amazing. Very polite and helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was super nice.. The day I checked in , there were zero luggage carts around even though they said they had 7 of them. Eventually I found one on the 2nd floor in front of the elevator with a 50 lb ish door on it. I removed it and got the rest of my items upstairs. Also the fire alarms kept going off for the first hour I was there. It was super loud.Apparently they were cleaning lint filters in the dryers and it set them off The shower would not drain but everything else was great . Kinda sucks you're charged $75 for one night for a dog to stay and kinda sucks they offer u nothing for be breakfast for free. . as great as the staff was.... Just not worth it imo. Won't be booking here or any Candlewood Suites again. The good is .. the staff was very nice and awesome. And the pool was amazing.
Stayed 1 night in Jan 2026

2/10 Terrible

Matthew

Disliked: Cleanliness
First, I was assigned an occupied room. Second, the bed was severely slanted to one side...the whole bed. Third, I'm not sure if it was a lack of cleanliness due to being pet-friendly, but had a massive allergy attack like I've never had before. Finally, left the hotel after 7 hours. The heat in the room was broken on. It was 80 when I entered. I turned off the heat and turned on a/c which only cooled to 76. A half hour after leaving my allergy attack ceased. The staff member who helped in the beginning was great and was embarrassed about room screw up but the room itself was horrible.
Stayed 2 nights in Jan 2026

10/10 Excellent

Amy

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

I wasn’t aware that this hotel did not offer a breakfast. I understand that’s my misunderstanding because I didn’t notice it during my booking. It’s just this is the first place i have experienced that. I will still give 5 stars.
Stayed 1 night in Jan 2026

10/10 Excellent

José

Stayed 4 nights in Jan 2026

10/10 Excellent

Cory

Stayed 1 night in Jan 2026

8/10 Good

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious room
Stayed 1 night in Jan 2026

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Awesome job
Stayed 7 nights in Dec 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean. Parking was excellent service was great kid loved the pool near everything great weekend place to stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Dec 2025

10/10 Excellent

FAKHRIDDIN

Stayed 1 night in Dec 2025

10/10 Excellent

nicole

Business traveller
Liked: Cleanliness, property conditions & facilities
Great , clean and safe area.
Stayed 1 night in Nov 2025

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities
clean room staff verg helpful close to a lot .
Stayed 1 night in Dec 2025

10/10 Excellent

Vickie

Stayed 1 night in Dec 2025

10/10 Excellent

Aysha

Stayed 1 night in Dec 2025

10/10 Excellent

José

Stayed 1 night in Dec 2025

10/10 Excellent

José

Stayed 1 night in Dec 2025

8/10 Good

Kemella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and friendly. Room was spacious (except for bathroom). Full size fridge, dishwasher and microwave. Bed was pretty comfortable with two pillows per person. Hotel is close to shopping and restaurants. Short drive to Kings Island.
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Eboni

Liked: Cleanliness, property conditions & facilities
Everything was amazing more than what I expected and the room rate was very reasonable.
Stayed 1 night in Dec 2025

6/10 Okay

Jimmy, Defiance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen was equipped for 2 ppl the workspace was fine I just wish the room details would specify wether or not there is a couch or chair because I would’ve rather had a couch especially considering we got snowed in and had to spend a day and a half in the room
Stayed 2 nights in Dec 2025

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2025