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iStay Hotel Ciudad Juarez

3.5 star property
VIP Access

Choose dates to view prices

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Indoor pool
Shower, hair dryer, towels
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Gym

Explore the area

View in a map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Plaza de las Americas
    ‪3 min walk‬
  • Paso del Norte Cultural Center
    ‪12 min walk‬
  • Paso del Norte International Bridge
    ‪4 min drive‬
  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.8 out of 10
Excellent
(39 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.2 out of 10
Very good
(29 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

iStay Hotel Ciudad Juarez

Central hotel connected to a shopping centre in Ciudad Juárez with free parking
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference centre and a business centre.
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with a safe and free newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at iStay Hotel Ciudad Juarez. During your stay, you'll be connected to a shopping centre and just a quick walk from Hospital de la Mujer. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, a porter and luggage storage
  • On-site recreation includes a gym
  • Just a 5-minute drive from Paso del Norte International Bridge and 9 minutes from American Consulate
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. There's an onsite business centre.

WiFi and wired Internet are free in public spaces. The business-friendly iStay Hotel Ciudad Juarez also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Restaurante la Pergola – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

iStay Hotel Ciudad Juarez Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 666 out of 1086 reviews
Rating 8 - Good. 219 out of 1086 reviews
Rating 6 - Okay. 102 out of 1086 reviews
Rating 4 - Poor. 49 out of 1086 reviews
Rating 2 - Terrible. 50 out of 1086 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nacin

Stayed 2 nights in May 2025

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service
The AC at room temperature as so annoying
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Stayed 3 nights in May 2025

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Fortino

Stayed 3 nights in May 2025

8/10 Good

Edgar

Liked: Cleanliness, amenities
Just a little tune up needed on some rooms. Small details such as showers or outlets loose from the wall. Other than that all good. 11 years staying at this place.
Stayed 2 nights in May 2025

8/10 Good

Homero

Stayed 3 nights in May 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel very quiet nice people and it's close to everything it's been 14 years they go to this hotel and I love it thank you very much for everything that you guys do
Stayed 3 nights in May 2025

4/10 Poor

Jose

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel for our short stay.
Stayed 1 night in May 2025

6/10 Okay

Jimmy

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Damian

Stayed 1 night in May 2025

10/10 Excellent

Elias, Midland

Liked: Property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Jesus, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2025

6/10 Okay

Marlin

Stayed 1 night in Mar 2025

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio

Stayed 3 nights in May 2025

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Buen valor por el precio.

Todo bien.
Stayed 4 nights in May 2025

6/10 Okay

Keila

Stayed 1 night in May 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff fantastic place
Stayed 1 night in Apr 2025

4/10 Poor

judith

Stayed 3 nights in Apr 2025

6/10 Okay

Martha Karina

Liked: Cleanliness, room comfort

Need update

Everything is good but the hotel looks old and need some maintenance
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yei

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Apr 2025

10/10 Excellent

Yamil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025