2/10 Terrible
Erin
18 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this stay for a visit to Saratoga checked in on a Friday and out on a Sunday. We checked in on Friday afternoon and were told after we checked in that the Elevator was broken and would have to use the stairs. We were given a room on the third floor. This was inconvenient, but I thought things happen. We observed 2 men in and out of rooms and they identified themselves as housekeeping. Never did they use any cleaning products or run a vacuum they walked into rooms, emptied trash cans and supplied new towels. The room we stayed in was old and unclean, stains in the toilet, the tub was worn, chipped, dirty and not clean. while sitting on the bed, another guest used her key to enter our room, stating she too had been assigned our room after checking in more than 5 hours after us and had to walk back down 3 flights with her suitcases to get another room. I called down to the front desk to complain about this happening and was just apologized to. Later that evening we returned from dinner our keys did not work. We had to walk back down 3 flights of stairs, the attendant was rude and didn't apologize, instead blamed us stating we must have put the cards near our phones. This happened 2 additional times when we left the hotel and returned. I demanded a manager and was told she would call me, but I still haven't received a call. The side doors to the hotel were never locked This hotel should not be charging over $250 a night and even operating in these conditions.
Erin
Stayed 2 nights in Aug 2025
