The place was in a neighborhood that was difficult to locate. When arrived, we encountered some roaches coming from the sink. The owner was very accommodating, and stated he would return my money. He said he would call VRBO to assist me with finding a new rental. We waited for a call from an agent from VRBO, but no one called until two days later with an email requesting we take pictures of the roaches. That was an insult! I found my accommodations for the rest of my stay by myself with no support from VRBO.