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Sanctuary Resort & TreeHouse Restaurant

Property class: 3.5

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Photo gallery for Sanctuary Resort & TreeHouse Restaurant

Sports facility
King Spa Room | Terrace/patio
King Spa Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi
Executive King Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
250 Pacific Highway, Coffs Harbour, NSW, 2450
  • Place, Coffs Harbour Golf Club
    ‪4 min drive‬
  • Place, Coffs Harbour Jetty
    ‪8 min drive‬
  • Place, Big Banana Fun Park
    ‪9 min drive‬
  • Airport, Coffs Harbour, NSW (CFS)
    ‪6 min drive‬

Room options

View all photos for Family Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Two Room Family Unit

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Two Room Family Unit

  • Sleeps 4
  • Free Wi-Fi

Superior Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Self Contained Apartment 7

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment 7

  • Sleeps 7
  • Free Wi-Fi

View all photos for Self Contained Apartment 5

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment 5

  • Sleeps 5
  • Free Wi-Fi

View all photos for Superior Family Room Kitchen

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Family Room Kitchen

  • Sleeps 4
  • Free Wi-Fi

Two Queen Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Self Contained Apartment 4- Ground

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment 4- Ground

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Queen Room

Superior Queen Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Queen Room

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Queen Beds

Superior Twin Room, 2 Queen Beds | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, 2 Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Family Room

Superior Family Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive King Room

Executive King Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive King Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Family Room with Kitchen

Superior Family Room with Kitchen | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Family Room with Kitchen

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for King Spa Room

King Spa Room | Bathroom | Free toiletries, hair dryer, towels

King Spa Room

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Queen Room

Deluxe Queen Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Queen Room

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 4 pax

Self Contained Apartment with separated bedroom - 4 pax | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment with separated bedroom - 4 pax

  • 2 bedrooms
  • Sleeps 4
  • 1 Large Single Bunk Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 5 pax

Self Contained Apartment with separated bedroom - 5 pax | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment with separated bedroom - 5 pax

  • 2 bedrooms
  • Sleeps 5
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 7 pax

Self Contained Apartment with separated bedroom - 7 pax | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Self Contained Apartment with separated bedroom - 7 pax

  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room with separated bedroom - Garden View

Family Room with separated bedroom - Garden View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Family Room with separated bedroom - Garden View

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive King Room with Spa

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive King Room with Spa

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Family Room

Superior Family Room | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Superior Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Resort View

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Studio Suite, Resort View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Pets allowed

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Studio Suite, Pets allowed

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

Executive King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Twin Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Twin Room

  • Sleeps 3
  • Free Wi-Fi

Superior King Room With SPA Bath

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Queen Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Queen Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Sanctuary Resort & TreeHouse Restaurant

An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, an outdoor tennis court and conference space.
Sanctuary Resort & TreeHouse Restaurant offers 40 air-conditioned accommodations with a hairdryer and an iron/ironing board. Rooms open to patios. Flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a waterslide and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sanctuary Resort & TreeHouse Restaurant. During your stay, you'll be within walking distance of Coffs Harbour Health Campus. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the waterslide or swim in the outdoor pool
  • Amenities include 2 meeting rooms, conference space and laundry facilities
  • On-site recreation includes an outdoor tennis court, a sauna and basketball
  • 13 minutes on foot from Coffs Harbour Health Campus and a 3-minute drive from Coffs Central
Sanctuary Resort & TreeHouse Restaurant offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this motel measures 2347 square feet (218 square metres) and includes conference space. A sauna, a terrace, and barbecue grills are also featured at the family-friendly Sanctuary Resort & TreeHouse Restaurant. Self parking is free.

This 3.5-star Coffs Harbour motel is smoke free.

Sanctuary Resort & TreeHouse Restaurant has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,347 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed for Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per stay.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Australis Sanctuary
Australis Sanctuary Coffs Harbour
Australis Sanctuary Resort
Australis Sanctuary Resort Coffs Harbour
Coffs Harbour Sanctuary Resort
Coffs Harbour Sanctuary
Coffs Harbour Sanctuary Resort Motel
Coffs Harbour Sanctuary Resort Coffs Harbour
Coffs Harbour Sanctuary Resort Motel Coffs Harbour

Sanctuary Resort & TreeHouse Restaurant Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 284 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 204 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Annette

Stayed 1 night in Jan 2026

10/10 Excellent

adam

Stayed 2 nights in Jan 2026

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room size was enormous and the window was as wide as the room. It was different but we loved it. It was on the quiet side of the resort away from the kids in the pool 👍👍
Stayed 1 night in Jan 2026

6/10 Okay

Anita

Very average, shower head broken, ceiling fan tape up.
Stayed 1 night in Jan 2026

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was terrible filled with smoke for 2 nights straight place is great if you like run down rooms with dangerous uniform steps with a lovely mould infested silicone shower with cracked tiles and bathroom vanity. If you love tennis half the court might as well get your beach so get your accessories out cause you will need them with the amount of sand on it. Be careful if you pay at premises as they will not refund you for a terrible stay and nor will Wotif even though they are who I booked with. If I could give negative stars I would it was Horrible. First time I have ever left a bad review stayed at lots of hotels this was the worst by far don’t waste your money. Trying to fix smoke filled room with duct tape is disgusting.
Stayed 2 nights in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, staff & service
The room was very clean, however there were a few ants roaming around the room the first night but no others showed up after. The games room was very inadequate but still functional. The restaurant was probably our worst experience because there was only one server and she forgot what we ordered for drinks and we sat there with nothing served for 30 minutes and our food came out so we had to remind her to bring our drinks to us that we had ordered.
Stayed 3 nights in Jan 2026

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room, unfortunately the room/s are well overdue for an upgrade.
Stayed 1 night in Jan 2026

8/10 Good

Saffie

Liked: Property conditions & facilities
what a quirky little motel!!! my room was upgraded upon arrival which was a lovely surprise! my room was clean, staff were friendly & the bed was comfy. A super fun, quiet, quaint, retro motel! i wish i had more time to try the pool and sauna!!
Stayed 1 night in Jan 2026

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 1 night in Jan 2026

10/10 Excellent

Bob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean. Well cared for. Plenty of space. two small tables were very convenient. The balcony setting was excellent. I was very impressed with this accommodation. I will definitely stay there again.
Stayed 1 night in Jan 2026

10/10 Excellent

sharna

Travelled with family
Liked: Cleanliness
Clean room for a quick stop over. Bed was surprising comfortable. Staff friendly and fast check in process. Although we didn’t use the pool area, looks clean and lots of families there enjoying their afternoon.
Stayed 1 night in Jan 2026

10/10 Excellent

Sukhontip

Liked: Cleanliness, staff & service, amenities
Room got everything we need.
Stayed 1 night in Jan 2026

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. Staff were very friendly.
Stayed 4 nights in Jan 2026

2/10 Terrible

Michael

Travelled with family
Dirty floors hard beds
Stayed 1 night in Jan 2026

10/10 Excellent

Aadarsh

Stayed 1 night in Dec 2025

4/10 Poor

Ross

Disliked: Amenities, property conditions & facilities
Decor is extremely dated and beds hard as a rock
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Good room and easy access. Quiet, considering it is close to the busy highway. Plenty of space!
Stayed 1 night in Dec 2025

6/10 Okay

kelli-Jo

Travelled with partner
Liked: Cleanliness, staff & service
Spa was a great size as was the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, amenities
Nice clean and close to everything
Stayed 1 night in Nov 2025

8/10 Good

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although parts of the motel were a little dated overall, the staff were exceedingly friendly and helpful and made our stay great. The room was clean and well-furnished and had lovely garden views.
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Oct 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service
Staff were excellent, friendly & helpful. The room was somewhat outdated and, although clean throughout, the electrical items were showing signs of age - the smart tv had a fuzzy lower half of the screen, and the exhaust fan in the bathroom spent most of its time rattling rather than extracting. There was a cute little balcony to the rear of the room, overlooking beautiful rainforest-style gardens.
Stayed 1 night in Nov 2025

6/10 Okay

Ryan

Stayed 1 night in Oct 2025

8/10 Good

Elena

Stayed 1 night in Oct 2025