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Pacific Bay Resort

3.5 star property

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Photo gallery for Pacific Bay Resort

3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lake
Individually decorated, individually furnished, desk, laptop workspace
Executive Two Bedroom Penthouse | Living area | 32-inch TV with satellite channels
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

View in a map
Cnr Pacific Hwy And Bay Drive, Coffs Harbour, NSW, 2450
  • Place, Big Banana Fun Park
    ‪9 min walk‬
  • Place, Diggers Beach
    ‪16 min walk‬
  • Place, Park Beach Plaza
    ‪3 min drive‬
  • Airport, Coffs Harbour, NSW (CFS)
    ‪9 min drive‬

Room options

View all photos for Standard Hotel Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Hotel Room

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Hotel Room

Executive Hotel Room | Individually decorated, individually furnished, desk, laptop workspace

Executive Hotel Room

8.4 out of 10
Very good
(73 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Hotel Room

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Hotel Room

8.0 out of 10
Very good
(3 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard One Bedroom Apartment

Standard One Bedroom Apartment | Individually decorated, individually furnished, desk, laptop workspace

Standard One Bedroom Apartment

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Individually decorated, individually furnished, desk, laptop workspace

Executive One Bedroom Apartment

8.6 out of 10
Excellent
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Individually decorated, individually furnished, desk, laptop workspace

Deluxe One Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Two Bedroom Penthouse

Standard Two Bedroom Penthouse | Individually decorated, individually furnished, desk, laptop workspace

Standard Two Bedroom Penthouse

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Two Bedroom Apartment

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Standard Two Bedroom Apartment

Individually decorated, individually furnished, desk, laptop workspace

Standard Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bed OR 2 King Beds

View all photos for Two Bedroom Terrace Suite

Two Bedroom Terrace Suite | Individually decorated, individually furnished, desk, laptop workspace

Two Bedroom Terrace Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Two Bedroom Penthouse

Executive Two Bedroom Penthouse | Living area | 32-inch TV with satellite channels

Executive Two Bedroom Penthouse

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Individually decorated, individually furnished, desk, laptop workspace

Three Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 3 bedrooms
  • Lagoon view
  • Sleeps 7
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Three Bedroom Terrace Suite

Three Bedroom Terrace Suite | Individually decorated, individually furnished, desk, laptop workspace

Three Bedroom Terrace Suite

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Executive two bedroom apartment

Individually decorated, individually furnished, desk, laptop workspace

Executive two bedroom apartment

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two bedroom Executive Lagoon Apartment

32-inch TV with satellite channels

Two bedroom Executive Lagoon Apartment

  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Terrace Hotel Room

Individually decorated, individually furnished, desk, laptop workspace

Terrace Hotel Room

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace One Bedroom Apartment

Terrace One Bedroom Apartment | Individually decorated, individually furnished, desk, laptop workspace

Terrace One Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace Two Bedroom Dual Key Apartment

Individually decorated, individually furnished, desk, laptop workspace

Terrace Two Bedroom Dual Key Apartment

8.0 out of 10
Very good
(2 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

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About this property

Pacific Bay Resort

Beach hotel with 3 outdoor pools, near Big Banana Fun Park
Spend the day at the nearby beach, relax by one of Pacific Bay Resort's 3 outdoor swimming pools, or enjoy the on-site golf course and full-service spa.
Pacific Bay Resort offers 78 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Satellite televisions are provided. Bathrooms include a shower and complimentary toiletries.

This Coffs Harbour hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Tranquility Day Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Pacific Bay Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Big Banana Fun Park. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine and garden views while dining at Bayside Bar & Grill
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to facials, hot stone massages or detox wraps at Tranquility Day Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by foot from Big Banana Fun Park and a 3-minute drive from Diggers Beach
Pacific Bay Resort offers its guests a full-service spa, a golf course, 3 outdoor swimming pools, and 2 hot tubs. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 7589 square feet (705 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Pacific Bay Resort. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Coffs Harbour hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Bayside Bar & Grill – Overlooking the golf course and garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: AUD 33 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bayside Bar & Grill

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • 9-hole golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf clubs/equipment
  • Gym
  • Pro golf shop
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room babysitting
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Business services

  • Conference centre (7,589 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Direct access to the beach
  • Garden
  • In a national park
  • In the mountains
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 1.2 per cent for credit card payments
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 33 per person
  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Novotel Coffs Harbour Pacific Bay Korora
Novotel Coffs Harbour Pacific Bay Resort Korora
Novotel Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay
Novotel Pacific Bay
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel
Pacific Bay Resort
Coffs Harbour Pacific Bay
Pacific Bay Resort Coffs Harbour
Pacific Bay Coffs Harbour
Coffs Harbour Pacific Bay Resort
Novotel Coffs Harbour Pacific
Pacific Bay Resort Hotel
Pacific Bay Resort Coffs Harbour
Pacific Bay Resort Hotel Coffs Harbour

Pacific Bay Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1017 reviews
Rating 8 - Good. 326 out of 1017 reviews
Rating 6 - Okay. 159 out of 1017 reviews
Rating 4 - Poor. 61 out of 1017 reviews
Rating 2 - Terrible. 25 out of 1017 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Loved staying here! Only big bear was not having a daily replenishment of dishwashing powder and toiletries etc.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kristy

Stayed 2 nights in Aug 2025

4/10 Poor

Kelly

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely... very accommodating. However the rooms and facilities are in desperate need of updating... the property grounds are well kept ...but everything else is very tired. The rooms are NOT serviced. And don't accidentally unplug the Wi-Fi (there is a small sticker advising that ... but you will need your glasses and to move the furniture to see it ;)
Stayed 3 nights in Aug 2025

10/10 Excellent

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our recent stay. Room was clean and comfortable. The front desk reception staff were excellent and we enjoyed a lovely meal at the restaurant.
Stayed 1 night in Aug 2025

10/10 Excellent

Grace

Stayed 1 night in Aug 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Kate

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We usually stay here for the convenience of being close to family, but unfortunately our last three visits have been disappointing. The rooms have not been cleaned thoroughly, and the showers consistently show visible mould. Overall, the standard of cleanliness has been poor.
Stayed 1 night in Aug 2025

6/10 Okay

Lynette

Travelled with partner
Liked: Staff & service
Pros: Quiet location, lovely outlook to bushland, parking undercover. Bayside Grill and Bar good (as usual). We stay at this resort regularly. Cons: A disappointing stay this time as the apartment (2602) needs proper maintenance to bring it up to an acceptable level for the price charged. The apartment looks a lot better in the pictures than actually in reality Apartment is not as clean as it should be! Bedhead (and top end of mattress near it) on left side of the bed needs a good clean to remove stains. More than a single small towel rack is needed in the bathroom (for 2 towels). Mould in the bathroom. Venetian blind in bedroom badly damaged (needs replacing). Drapes difficult to draw closed in both rooms. Lounge room screen door to balcony damaged - cannot be closed properly. Remote controls for both TVs don’t work unless you stand right up close to the TV. Double power point (with ‘old’ lamp plugged in) in lounge area doesn’t work. Tested both outlets and lamp works in kitchen power points ok. Not enough power points in any room and no usb charging power points at all. Not recommended this time.
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Stayed 1 night in Aug 2025

10/10 Excellent

chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Aug 2025

10/10 Excellent

Rock

Liked: Cleanliness, staff & service, property conditions & facilities
A great location, which was very important and the cleanliness was great and finally the view was great and so was the staff. The locality was excelkent
Stayed 1 night in Aug 2025

6/10 Okay

Tribe Padel Wellness

Stayed 1 night in Jul 2025

6/10 Okay

Vicki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice, but quite old now. Food was delicious but not enough variety.
Stayed 1 night in Aug 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The unit was pleasant , however the bath / shower combination was not suitable for older people . Breakfast was good but there was a 5 minute walk from our unit and it was not all under cover . Undercover parking was limited and you had to park early to get a spot . I don’t think we would stay there again .
Stayed 3 nights in Aug 2025

6/10 Okay

Lisa

Disliked: Property conditions & facilities
No parking, parking lot needs an upgrade. Rooms need renovation
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Brooke Patrice Erin

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yingtong

Stayed 1 night in Jul 2025

4/10 Poor

David

Stayed 1 night in Jul 2025

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly & helpful but the place is looking very old & worn - the whole place ds a new paint job & some updating. The restraunt foor was pretty good but no room service was dissapointing. It would have been nice to be able to have (at least) a pizza delivered
Stayed 1 night in Jul 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

Stayed 1 night in Jul 2025

8/10 Good

Helen

Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times now. Lovely resort, close to the shopping centre and beautiful beaches. The onsite bar and restaurant are great.
Stayed 1 night in Jul 2025

6/10 Okay

Ian C, Pocklington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extensive gardens which was nice. Rooms, lifts, entrance ways tired and in need of a lot of TLC. Breakfast at $28 was so so.
Stayed 1 night in Jul 2025