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IXORA Hotel and Spa

3.0 star property

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Interior
Twin Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains
Interior
Interior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Conway Road, Conwy, Wales, LL32 8QE
  • Place, Conwy Valley Maze
    ‪4 min drive‬
  • Place, Eryri National Park
    ‪5 min drive‬
  • Place, Swallow Falls
    ‪23 min drive‬

Room options

View all photos for King Deluxe Suite

King Deluxe Suite | In-room safe, desk, laptop workspace, blackout curtains

King Deluxe Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for King Junior Suite

King Junior Suite | In-room safe, desk, laptop workspace, blackout curtains

King Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room, Valley View

Double Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Valley View

10.0 out of 10
Exceptional
(4 reviews)
  • Valley view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Woodland View

King Room Woodland View | In-room safe, desk, laptop workspace, blackout curtains

King Room Woodland View

9.4 out of 10
Exceptional
(19 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room Woodland View

Twin Room Woodland View | In-room safe, desk, laptop workspace, blackout curtains

Twin Room Woodland View

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Valley View

Twin Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Valley View

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Accessible Room

Queen Accessible Room | In-room safe, desk, laptop workspace, blackout curtains

Queen Accessible Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

IXORA Hotel and Spa

This smoke-free hotel features a full-service spa, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms and laundry facilities. Change of towels is available on request
IXORA Hotel and Spa offers 106 accommodations with a safe and a hairdryer. This Conwy hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.
During your stay at IXORA Hotel and Spa, you'll be within walking distance of Eryri National Park. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to body scrubs, massages or body treatments at the spa
  • Amenities include laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Eryri National Park and a few minutes from Conwy Valley Maze
  • Pets welcome for a fee
IXORA Hotel and Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

The business-friendly IXORA Hotel and Spa also features spa services, laundry facilities, and a lift. Free self parking is available.

This 3-star Conwy hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
IXORA Hotel and Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: GBP 12 to 15 for adults and GBP 6 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per accommodation, per stay
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 to 15 for adults and GBP 6 to 12 for children
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per day
  • Spa fee: GBP 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

IXORA Hotel Spa
IXORA Hotel and Spa Hotel
IXORA Hotel and Spa Conwy
IXORA Hotel and Spa Hotel Conwy

IXORA Hotel and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 164 reviews
Rating 8 - Good. 41 out of 164 reviews
Rating 6 - Okay. 7 out of 164 reviews
Rating 4 - Poor. 7 out of 164 reviews
Rating 2 - Terrible. 6 out of 164 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and hotel was really nice and really friendly staff. Only downside was the bed was really firm and we found it quite uncomfortable as we prefer a softer mattress.
Stayed 2 nights in Jan 2026

8/10 Good

Natalie

The staff are very
Stayed 2 nights in Jan 2026

4/10 Poor

Graham

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself is good, although a bit overrated. Staff very polite and very kind always willing to help. Unfortunately, our stay was spoiled straight upon arrival. We have been told that we can book spa in on arrival to the hotel. So we deciaded to go with this place as a birthday treat for my wife. Unfortunately when we arrived we were advised no free spaces and we couldnt get accomodated. This was not ideal as there isnt much to do around....and obvioulsy we wouldnt of come here knowing spa was no go.... big downfall. We stayed 1 night. Hotel is nice . We had a breakfast following morning [ its on a pricey end] it has a hot food and a continental option. Continental option was a bit crap, sweet teats like croissant and chocolate buns were hard, i bet you could knock someone out with it :) all in all, stay was as it was .... will we come back? Probably not. The big compliment to lady on reception with long hair, (3rd and 4th of Jan)who was the most helpful, supportive and friendly woman there :)
Stayed 1 night in Jan 2026

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa was very good
Stayed 1 night in Jan 2026

10/10 Excellent

Tom

Stayed 1 night in Jan 2026

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! We're booking again
Stayed 2 nights in Dec 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and attentive. The cleanliness of the hotel was impeccable and the spa was excellent. The rooms had everything we needed and the shower was very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a fantastic time at the hotel with our young daughter. The restaurant food was lovely, a little pricey, but can't complain about how nice the food was or portion sizes. Staff were all lovely. Breakfast was nice, personally I would have liked more fruit as an option but that's just me. Perfect location, with kids adventure activities across from the hotel ( skate park, ninja adventure activities, climbing walls etc) also nice for the adults that it has a spa for some downtime.
Stayed 2 nights in Dec 2025

8/10 Good

Anastasija

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is a good hotel with some minuses. Clean, new, stylish rooms with big single beds. But. The TV works only through phone mirroring. No other connection options. At reception we received rather rude comments like: “You’re lucky if your phone connects.” Breakfast is very basic: mini pastries and a classic British breakfast buffet. You can’t open the windows, although there is air conditioning and you can choose the room temperature. A strange detail — there is no toilet brush in the bathroom. Some staff members were friendly and helpful, while others behaved as if they didn’t care. No apologies and no real attempt to help with the TV issue.
Stayed 1 night in Dec 2025

10/10 Excellent

Meg

Stayed 1 night in Dec 2025

10/10 Excellent

Evie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, room was spotless, breakfast was really good lots of choice, will definitely come back.
Stayed 1 night in Nov 2025

10/10 Excellent

Angad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service
Stayed 2 nights in Dec 2025

10/10 Excellent

Vida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Every thing it was perfect. Clean. Nice.modern.
Stayed 1 night in Dec 2025

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was fine, shower was good. Food menu ok - not much fish. Very disappointing nil access to spa on evening and £25/person/visit is not what you expect when you book a spa hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, amenities
Clean room - love the privacy screen. Nice staff. Nice food. Nice spa. Couldn’t ask for more
Stayed 2 nights in Nov 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
Clean rooms, staff very friendly, big beds enjoyed the spa would recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities
Spa was great
Stayed 1 night in Nov 2025

10/10 Excellent

Mazhir

Liked: Cleanliness, amenities
Spa facilities are brilliant
Stayed 2 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything in the hotel was spotless, all the staff were very pleasant and helpful, breakfast was delicious. Lovely hotel. Would definitely recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities
Room was comfortable, spacious bushier room, clean and modern. Had everything you need.
Stayed 1 night in Nov 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were lovely, nice spa, very good restaurant. The bedding was a little thin for the season (discovered this once asleep as it got cold in the night), and the shower has a bit of mould and water leaked into the room due to the design. But otherwise it was a very nice stay and we would return.
Stayed 1 night in Nov 2025

2/10 Terrible

ying long

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The main entrance of the hotel is closed for unloading luggage and cannot be driven in. On the day we arrived, it was heavy rain and we had to use a trolley to move luggage. So far, we have never encountered such a star rated hotel. The room service is also very poor. When we returned to the room at night, we found that it had not been cleaned before. We contacted the front desk and said that we didn't need to clean it anymore. We only hoped that we could take a shower with a clean towel. However, we waited until almost 10 pm and no one came to change. We called the front desk and said they were coming soon. The service attitude of this kind of hotel is too poor The parking is so easy n location is good
Stayed 3 nights in Sep 2025