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Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

2.0 star property

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Photo gallery for Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Lobby
Daily buffet breakfast (EUR 9.90 per person)
Lobby sitting area
Classic Room, 2 Single Beds, Non Smoking, Bathtub | Room amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Ave Charles De Gaulle, Coquelles, Pas-de-calais, 62231
  • Place, Regional Natural Park of the Caps and Opal Marsh
    ‪9 min walk‬
  • Place, Cité Europe
    ‪13 min walk‬
  • Place, Channel Outlet
    ‪19 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Bathtub

Desk, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking, Bathtub

8.4 out of 10
Very good
(65 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Bathtub

Classic Room, 2 Single Beds, Non Smoking, Bathtub | Desk, free WiFi, bed sheets

Classic Room, 2 Single Beds, Non Smoking, Bathtub

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Bathtub

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Superior Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Reception
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includes taxes & fees
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About this property

Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Hotel in Coquelles with free parking
Along with a bar/lounge, this hotel has a conference centre and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a free food/drink shopping service and free newspapers.
Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche offers 43 accommodations with complimentary bottles of water. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a combined bath/shower unit. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the breakfast at Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche. During your stay, you're just a quick walk from Regional Natural Park of the Caps and Opal Marsh. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a business centre and 2 meeting rooms
  • Guests have great things to say about the value of their stay and the location
  • 8 minutes on foot from Regional Natural Park of the Caps and Opal Marsh and a 3-minute drive from Cité Europe
  • Cats and dogs welcome for a fee
Public spaces have free WiFi and wired Internet. Business amenities include a business centre and 2 meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 161 square feet (15 square metres) and includes a conference centre. The business-friendly Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche also features a terrace, complimentary newspapers in the lobby, and a complimentary food/drink shopping service. Free self parking is available.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; EUR 9.90 for adults and EUR 6 for children
  • A bar/lounge

Conveniences

  • Free newspapers in lobby

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (161 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-cm TV

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 10:00 PM) and Saturday - Sunday (8:00 AM - 10:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Reception hours are Monday-Thursday from 7 AM-10 PM, Friday from 7 AM-11 PM, Saturday from 8 AM-11 PM, Sunday and public holidays from 8 AM-10 PM.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.90 for adults and from EUR 6 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Kyriad Calais Coquelles
Kyriad Calais Coquelles
Kyriad Calais Sud - Coquelles Pas-De-Calais, France
Hôtel Calais Coquelles
Calais Coquelles
Hôtel de Calais Coquelles

Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 709 reviews
Rating 8 - Good. 243 out of 709 reviews
Rating 6 - Okay. 78 out of 709 reviews
Rating 4 - Poor. 30 out of 709 reviews
Rating 2 - Terrible. 12 out of 709 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff clean hotel
Stayed 1 night in Oct 2025

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent aas always

Good as alwaya. Very convenient for Channel Tunnel. As expected. Small room but excellent value for money
Stayed 1 night in Oct 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Nice clean warm rooms. Kettle provided. Another towel would have been better, only one hand and one bath towel for 2 people.
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath is dangerous, needs hand rails,shower screen leeks down side of bath.
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been to this hotel 3 or 4 times. Perfect for the channel tunnel. Great value, clean and recommended
Stayed 1 night in Oct 2025

6/10 Okay

Sari

Stayed 1 night in Oct 2025

10/10 Excellent

Magdalena

Stayed 1 night in Oct 2025

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy and as check in closes at 10pm and our arrival was going to be close to that, the hotel called us on route to check our arrival time and advise us of the gate code and door entry code if we were to arrive after 10pm. The room and bathroom were clean well presented and had tea and coffee facilities, and the bed was very comfortable ensuring a good night's sleep. The breakfast buffet was equally well stocked and varied to cater for all dietary needs. All in all a very enjoyable and relaxing overnight stay. Thank you to all the staff
Stayed 1 night in Oct 2025

6/10 Okay

John.

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Average for overnight stay

Shower good opposed to shower over bath for older people. Breakfast average Quiet Convenient for overnight.
Stayed 1 night in Oct 2025

10/10 Excellent

Elsie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for one night stay near tunnel.
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff - nothing too much trouble. Location is close to Eurotunnel. Parking lots are good size and the parking area is secure with fencing and locked gates. Whilst there is no restaurant in the hotel the restaurant next door is good for dinner with various options and children menus too. Dogs are accepted in the hotel and the next door restaurant. Ideal for an overnight stay when taking Le Shuttle.
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good overnight stopover, functional, clean with pleasant staff. We did not like being asked to book a time that we would take our breakfast, we felt this was an imposition.................not very hotel-like! We will visit this hotel again but we won't pre-book breakfast! There is a decent restaurant next door which seems to be open most days.
Stayed 1 night in Aug 2025

6/10 Okay

Anthony, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bed for the night but slightly overpriced, for a bed for the night. The restaurant next door, which was the Buffalo Grill, is in new ownership and has lost plot & is significant, if like us, your catching Le Shuttle early morning.
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but clean and comfortable
Stayed 1 night in Sep 2025

2/10 Terrible

Keith

Travelled with partner
We did not actually arrive at this hotel as we never received a booking confirmation from Expedia.
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good pleasant check in friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Marquita

Consideration for others .

We always stay in sure best western in Calais , their breakfast food is very good , a good variety of foods , the couple who run the hotel are very considerate , they are helpful in a very kind way , we experienced this our our last stay there. We would definitely stay there again .
Stayed 1 night in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and new.

Great hotel with plenty of parking and locked gate at night. Room 003 was newly refurbished and very comfortable. Small fridge, kettle and pod coffee machine in room. Very spacious with 2 t.vs. Breakfast was fine and consists of bread, cold meats, cheese, yoghurt, tinned fruit salad and cereals. There was a few pastrys (they didnt look the best). Eggs you could boil yourself and tea and coffee machine. The main problem was everything was always empty and when they would replenish bread or meat ect only 5 or 6 pieces would be brought out and it would be taken immediately by otheres. Breakfast is not worth the priice they charge. Everything else in the hotel was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy for La Shuttle.

Handy for La shuttle. The room was small but had everything one needed.
Stayed 1 night in Sep 2025

4/10 Poor

N

Travelled with family
Disliked: Staff & service, property conditions & facilities

Find an alternative

It worked for our return via le Shuttle, but would look gor better next time
Stayed 1 night in Sep 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality / price. Stay, stay, stay if using Le Shuttle. Such lovely staff, rooms, everything. Safe, quiet. Perfect pit stop
Stayed 1 night in Sep 2025