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Hotel Riu Latino - Adults Only - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Latino - Adults Only - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Property preview
5 restaurants, breakfast, lunch, dinner served; international cuisine
Poolside bar
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View in a map
Sm. 006, Mz. 002, Lt. 001, Subcondominio Playa, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪57 min drive‬
  • Place, North Beach
    ‪58 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room Standard

  • 38 sq m
  • Sleeps 3

Double Room Standard with internal view

  • 38 sq m
  • Sleeps 3

View all photos for Double Room with Partial Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Partial Sea View

  • 38 sq m
  • Sleeps 3

View all photos for Double Room with Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Sea View

  • 38 sq m
  • Sleeps 3

View all photos for Double Room with Ocean View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Ocean View

  • 38 sq m
  • Sleeps 3

View all photos for Double Room With Pool View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room With Pool View

  • 38 sq m
  • Sleeps 3

View all photos for Suite with Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite with Sea View

  • 60 sq m
  • Sleeps 2

View all photos for Double Room with Partial Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Partial Sea View

  • 38 sq m
  • Sleeps 3

View all photos for Double Room with Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Sea View

  • 38 sq m
  • Sleeps 3

View all photos for Quadruple Room

2 bedrooms, free minibar, in-room safe, blackout curtains

Quadruple Room

  • 77 sq m
  • Sleeps 4

View all photos for Double Room with Ocean View

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room with Ocean View

  • 38 sq m
  • Sleeps 3

View all photos for Double Room

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room

  • 38 sq m
  • Sleeps 3

View all photos for Suite with Sea View

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite with Sea View

  • 60 sq m
  • Sleeps 2

View all photos for Suite, Ocean View (U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Ocean View (U)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (Tropical View, U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room (Tropical View, U)

9.2 out of 10
Wonderful
(77 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room (M)

Standard Room (M) | 2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Room (M)

9.0 out of 10
Wonderful
(7 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Room (L)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Courtyard View (E)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Room, Courtyard View (E)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(24 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Ocean View (U)

8.4 out of 10
Very good
(17 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Oceanfront (U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Oceanfront (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Swim-Up, U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swim-Up, U)

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Sea View (M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Sea View (M)

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Swim-Up, M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swim-Up, M)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Sea View (M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Sea View (M)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (E)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Ocean View (E)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Sea View (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Sea View (L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Sea View (M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Sea View (M)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Oceanfront (M)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms (U)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms (M)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (M)

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Partial Sea View (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Sea View (L)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (L)

  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Double Room (Swim-Up, L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swim-Up, L)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Oceanfront (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room, Oceanfront (L)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Swip-Up, B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite (Swip-Up, B2C-US)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-US)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Oceanfront (B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Oceanfront (B2C-US)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Ocean View (B2C-US)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms (B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room (Tropical View, B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room (Tropical View, B2C-US)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Ocean View (B2C-US)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Swip-Up, B2C-US)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swip-Up, B2C-US)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room Standard with Garden View

  • 38 sq m
  • Sleeps 3

Double Room with Partial Sea View

  • 38 sq m
  • Sleeps 3

Double Room with Sea View

  • 38 sq m
  • Sleeps 3

View all photos for Suite, Ocean View (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Ocean View (C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Courtyard View (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room, Courtyard View (C)

8.4 out of 10
Very good
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Ocean View (C)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Oceanfront (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Oceanfront (C)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Swim-Up | C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swim-Up | C)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (C)

  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Courtyard View (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room, Courtyard View (B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Oceanfront (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Oceanfront (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Swim-Up | B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Double Room (Swim-Up | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Suite, Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (C)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room (C)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room (B2C-CA)

2 bedrooms, free minibar, in-room safe, blackout curtains

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Riu Latino - Adults Only - All Inclusive

Adults-only beachfront hotel with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Latino - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Housekeeping is available on request.
Hotel Riu Latino - Adults Only - All Inclusive offers 594 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 55-inch plasma televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a complimentary water park and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Latino - Adults Only - All Inclusive's great beach location. During your stay, you'll be close to North Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine at Moctezuma, one of the property's 5 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with aromatherapy, facials or manicures and pedicures at the spa
  • Amenities include convenience store, a computer and a lift
  • On-site recreation includes a steam room and kayaking
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez
Hotel Riu Latino - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Latino - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A steam room, barbecue grills, and a vending machine are also featured at Hotel Riu Latino - Adults Only - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Moctezuma – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kulinarium – This restaurant only serves dinner. Open daily.
Milan – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Geisha – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Steakhouse – This steakhouse only serves dinner. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Geisha
  • Kulinarium
  • Milan
  • Moctezuma
  • Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Boat tours
  • Free water park
  • Full-service spa
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Steam room
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with satellite channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Latino - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Hotel Riu Latino - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1135 out of 1876 reviews
Rating 8 - Good. 435 out of 1876 reviews
Rating 6 - Okay. 177 out of 1876 reviews
Rating 4 - Poor. 66 out of 1876 reviews
Rating 2 - Terrible. 63 out of 1876 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We a great experience here , staff super nice and helpful. Any requests were taken care of within minutes. Very friendly staff & very clean overall!
Stayed 4 nights in Aug 2025

10/10 Excellent

Yusuf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was the perfect all inclusive spot. Very updated. Clean. Lots of pools with swim up bars. They clean the beach everyday. Friendly and attentive staff. Great shows all around great experiences!
Stayed 4 nights in Aug 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property good, clean.
Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay at!
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the restaurants and boutique in the resort, there are no local restaurants or stores outside the resort to conveniently walk to.
Stayed 7 nights in Aug 2025

10/10 Excellent

Diamond Lasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing resort & food was so good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Milan

Stayed 3 nights in Aug 2025

10/10 Excellent

Maria, Philadelphia

Stayed 2 nights in Aug 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta de opciones

Mi experiencia en general fue excelente, solo si quiero mencionar que el en área de SNAK “Pepes” no hay mucha variedad para el mexicano pues solo había tacos de pollo a la mexicana, pues la carne para hamburguesa y salchicha para se hot dogs, así como los nachos no tenían buena vista y eso lo procura más el turista estadounidense.
Stayed 2 nights in Aug 2025

8/10 Good

Andrey

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 4 nights in Aug 2025

10/10 Excellent

Maaria Zeeba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-Property was clean, staff was friendly, entertainment team were amazing, food was excellent. Cons-Beds were very firm, pillows were flat, there was a lot of seaweed on the beach and in the water. Some night’s entertainment was at a sister property, even though transportation was provided I would have preferred the event at our property. Overall I would recommend this location.
Stayed 6 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip

Our stay was excellent. The food options were great. The buffet had a variety of options. The restaurants were nice. I really liked the Italian restaurant (Milan). The Asian restaurant Geisha was average. We didn’t make it to the steakhouse but heard that it was good. The bed was comfortable and rooms are spacious. The front desk staff and everyone was really helpful. They had really nice entertainment shows at night.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shamyya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort-will be returning for sure!
Stayed 3 nights in Aug 2025

10/10 Excellent

Angela

Stayed 3 nights in Aug 2025

10/10 Excellent

Wisdom Onyekachukwu

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 5 nights in Aug 2025

8/10 Good

Sheria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not that great but with the wide variety u can find something to eat. The entertainment was good. The shower was wonderful and the beds was comfy. The internet was not the best at times I didn't get texts from my group And our rooms was far apart and I ask to be close I had 4 rooms one room was as far on one side of the resort and one of the other room was the rarest on the opposite side it was like walking 4 blocks to get to one another.
Stayed 4 nights in Aug 2025

8/10 Good

KEVIN

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
No room service.
Stayed 8 nights in Aug 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 4 nights in Aug 2025

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service
Our room was above the “club”. So we could hear music every night till 1-2am. Other than that, good resort!
Stayed 5 nights in Jun 2025

6/10 Okay

Richard

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Mekel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Need more salad items on the bar
Stayed 4 nights in Aug 2025

10/10 Excellent

Bria

Stayed 4 nights in Jul 2025

8/10 Good

Ronnieka

Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed my stay! Comfortable bed and the staff always kept the property very clean! 6.5/10 on the food, it was mediocre but the breakfast options were always good! I didn’t really like how you couldn’t take food to your room though.. The steak restaurant only took a certain amount of people each night so you have to arrive early which wasn’t an issue! I ate there on my third night (nothing to write home about). While there, I also watched the staff turn people away but let others come in and dine (they were being choosy which was a bit perplexing). The ocean side was a bit disappointing as there was a lot of algae on the sand by the ocean which made you not want to walk towards the beach without any water shoes on! I give the alcoholic beverages a 4/10, they tasted good but I couldn’t seem to get a buzz, just a full stomach so I stopped ordering them! Overall the property is worth staying at for the price. I’d advise bringing a nice bottle of liquor in your travel bag if you prefer an alcoholic buzz and water shoes for sure! Definitely worth visiting if your looking for an expensive vacation but there are other nice resorts in Cancun that could easily top this one. Also the ride from the airport is about 45 mins to 1.5 hours depending on traffic so that’s also something to consider!
Stayed 4 nights in Aug 2025

8/10 Good

JOSE MARTIN

Stayed 3 nights in Aug 2025