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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Deep-tissue massages, massages on the beach
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(241 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a painting, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Cozumel Hotel & Resort - All Inclusive

At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self-parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception daily.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 604 out of 1392 reviews
Rating 8 - Good. 394 out of 1392 reviews
Rating 6 - Okay. 219 out of 1392 reviews
Rating 4 - Poor. 98 out of 1392 reviews
Rating 2 - Terrible. 77 out of 1392 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Clifton Paul

Clean rooms, nice people. And good food
Stayed 4 nights in Dec 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Impossible to get guacamole here
Stayed 5 nights in Jan 2026

8/10 Good

Theodore C

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, kept up, well maintained
Stayed 11 nights in Jan 2026

10/10 Excellent

Karen

Staff was courteous. Food was good. Pool was a little cold, but the weather was cold during this time.
Stayed 5 nights in Jan 2026

6/10 Okay

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and grounds very clean, great staff. Snack bar serves the best food, buffet was edible but not exciting. Good beach access for snorkeling or scuba
Stayed 7 nights in Jan 2026

8/10 Good

Cinthia

Liked: Cleanliness, staff & service, amenities
Overall, my experience was good. Most of the hotel staff were very nice and kind. I really liked the location, the beach is beautiful and very relaxing. I also enjoyed the variety of food and drinks offered. There were a few things I didn’t like. My room was clean, but it felt quite outdated, and that was very noticeable. I also didn’t receive towels until the last day of my stay, so at first I thought towels were not provided at all. Another downside is that there is no internet in the rooms, only in the common areas, and the signal there is very weak. Additionally, I was initially given a different room than the one I had reserved. I had to request a change, and while the staff was friendly and helpful, there was a strong expectation of tips for every service. When tips weren’t given each time, the change in attitude was noticeable.
Stayed 4 nights in Jan 2026

4/10 Poor

Maria

Stayed 8 nights in Dec 2025

8/10 Good

Mary Linda

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and comfortable. The wait staff, activity leaders and room attendants were pleasant and helpful. The buffets and food service were good. Some days better than others but overall pleased. The illusionist’s magic show was excellent. This is our sixth year staying at this resort and we will most likely return next year. It is not the fanciest resort on the island but value for money can’t be beat.
Stayed 8 nights in Jan 2026

6/10 Okay

Wendolyn Kathleen

Travelled with family and small children
Liked: Cleanliness, amenities
Most staff was great but often very long waits for food by pool area, over 30 min to get order taken, then anoth 30 for food which didn’t work especially with kids. Limited food options but tasty for most part. Entertainment staff very good. Beach unacceptable for kids. Dated but clean. Review sounds negative but overall we enjoyed ourselves for sure.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Value was unreal and my #1 consideration. The rooms had wonderfully comfortable beds and even a hammock that would practically put you on the balcony once you opened the full room width sliding doors. Daily housekeeping was fantastic and would fulfill reasonable requests. The food was mediocre to great, but with unlimited buffets, pick your pleasures and leave the undesirables on the buffet. Same with dessert, if something needed a little TLC the bartenders would add milk, or a little coffee syrup as appropriate. The activity directors presented endless energy and came to know everyone that engaged personally. I was a solo traveler for a week, so I had to engage other guests a little more proactively that a family or couple would. The SCUBA facilities onsite for washing, storage and prep for daily charters was exceptionally well integrated with the hotel. The beach has a very accessible step down into the water and a surge management rock shoal to safely transition into the swimming/snorkeling area after getting prone and masking up in a 45x15x8’ protected area. Even with strong winds that had red-flags at most beaches, it was comfortable making the transition, despite the yellow flag that violently whipped at our beach. The guests tended towards young families and retirees. Representation was mixed approximately 30:30:30:10 Canadian, American, Mexican and other. After 8:30 the resort was very quiet. Cozumel is relatively safe, so go off campus and explore!
The “cafeteria” Girasoles had everything you could ever need.
Evening entertainment. Different everynight
Breezy open rooms
Fresh fruit and custom made omelets
Stayed 7 nights in Jan 2026

10/10 Excellent

Stevan, olathe

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Older all-inclusive resort friendly staff and great location. We've been going there for years
Stayed 14 nights in Oct 2025

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, room was clean. Pool area was incredible, snorkeling was great! Close to town, with lots of activities to purchase right at the hotel. Food was fine, sunsets were incredible
Stayed 7 nights in Jan 2026

8/10 Good

jason Derick

Stayed 7 nights in Jan 2026

8/10 Good

April Lynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I’ll start by saying that upon arrival I was skeptical of what I had booked. The buffet is really only worth eating for breakfast. The room was clean but the toiletries that they provided were extremely inexpensive & this was the first trip I did bring my shampoo, conditioner or body wash because the last 4 places I’ve stayed (Playa Del Carmen, Jamaica, Los Cabos & even a cruise had better toiletry options than this hotel. The staff was friendly. The coffee shop is not included in the all inclusive package either. I plan to stay there again but I now know this is one place that I can’t pack light in the toiletry area & need to bring extra $ for meals outside of the resort.
View from our room. The busy street was noisy but we closed the hurricane blinds after for sleep & it helped tremendously.
Beautiful pool area
Stayed 6 nights in Jan 2026

10/10 Excellent

Jeremy

Stayed 7 nights in Dec 2025

6/10 Okay

Luanne

Stayed 9 nights in Jan 2026

6/10 Okay

Aschton

The staff was very helpful but this was a hotel and resort
Stayed 3 nights in Jan 2026

8/10 Good

Alvino Alvarez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very friendly staff, pool was very nice and clean, drinks and food was very very good, only thing is that they don’t have WiFi in the rooms, and service was very slow outside of the common areas. Other than that I would definitely return!
Stayed 4 nights in Jan 2026

8/10 Good

Roy Brian Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st time to Cozumel. This resort offered everything we could have asked for! Breakfast was delicious, but we wish there was more mexican cuisine. Lunch and dinners were basic buffet with pastas, mashed potatoes, stir fry, meats.....not bad but not great. There was a grill station but always a long lineup so we didn’t try much of that. We loved that the rooms had a mini fridge. The easy snorkling right off the private beach was awesome. We would definitely go here again!
Beautiful sunset views
Snorkle entrance to ocean
Stayed 13 nights in Jan 2026

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is so courteous and welcoming, love staying at this hotel!
Stayed 5 nights in Jan 2026

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very clean & good environment has ocean/ buffet restaurant side & pool/ hotel room side. Both are with good view. Room is spacious & clean. Food is good enough to make you full. Breakfast with two made to order stands: omelet/egg & taco/ quesadillas. Lunch & dinner with fish/steak stand which is wonderful. Staffs are all very friendly with warm smile. Tried the special dinner once just so so. Over all is a good experience with good value. It’s very convenient for ppl love snorkel & dive. Walk 15 mins to cruise terminal & mall. Then continue will reach San Miguel down town/ferry terminal. Taxi ~100 pesos.
Stayed 4 nights in Jan 2026

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room were very clean, staff very helpful the entertainment staff, Suny, Juanita, Jose, Denny and Yesi were a lot of fun getting people involved. Miguel in the restaurant is a very hard worker, Sylvia and Marianna are very good at their job. Food was very tasty. Our first visit but will be back! Thanks to everyone there

8/10 Good

Tara Nicole Kari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are super nice, rooms are comfortable but a little dated. Overall it is a great place to stay, we will go back.
Stayed 7 nights in Jan 2026

10/10 Excellent

jocelyne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No complaints, staff excellent, entertainment was very good, food was very good with lots of variety,, very clean
Stayed 14 nights in Jan 2026

6/10 Okay

Melissa

Stayed 14 nights in Jan 2026