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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun-loungers, beach towels, beach massages
Exterior
Exercise/lap pool
Children’s play area – outdoor
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Place, San Francisco Beach
    ‪19 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪5 min drive‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪6 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪44 min drive‬

Room options

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout curtains

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(116 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

9.4 out of 10
Exceptional
(29 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,021 reviews
The price is €203
includes taxes & fees
1 Dec - 2 Dec
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

Colonial property with 7 restaurants and 3 outdoor pools
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 7 restaurants, beach bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, body wraps or aromatherapy at the spa
  • Services include a free children's club, a lifeguard on-site and a concierge
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 11 minutes by foot from San Francisco Beach and a 2-minute drive from Mr. Sancho's Beach Club
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Occidental Cozumel - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Reviews

Occidental Cozumel - All Inclusive Reviews

7.6

Good

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 378 out of 1028 reviews
Rating 8 - Good. 291 out of 1028 reviews
Rating 6 - Okay. 184 out of 1028 reviews
Rating 4 - Poor. 84 out of 1028 reviews
Rating 2 - Terrible. 91 out of 1028 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Karla Ann, Grand Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place second time there
Stayed 10 nights in May 2025

8/10 Good

Wendy Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time hanging at the pool with Jesus. Wish there were more evening activities. Very quiet resort. Everyone was very friendly.
Stayed 7 nights in Jul 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
The food was horrible and the pictures on Expedia are not up to date. The beach was not what we expected.
Stayed 4 nights in Jul 2025

2/10 Terrible

Sabrina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the resort grounds are beautiful. I would definitely stay here again. I love the pool and the beach area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean, people very frend
Stayed 3 nights in Jul 2025

6/10 Okay

Mitchell

Liked: Staff & service
Entertainment could have been better. Was just ok. If you are looking for fun and round the clock activities don’t stay here. Food was the best part of the stay.
Stayed 7 nights in Jul 2025

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
The property is go
Stayed 4 nights in Jul 2025

10/10 Excellent

Irene I

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4 visit over the past 10 years. I like to come back more often. It’s a nice, serene, peaceful resort, with just enough activities to choose from if you wish. I love the beach, because you can walk long ways without being crowded. The ocean is always so beautiful and pleasant to go in. The nature around the hotel is is beautiful and well kept. The buffet is very pleasant, there is always something to eat, even on days where it’s not my favorite. The beach restaurant never disappoints. The rooms are also nice, and well kept. And all the staff is very friendly and welcoming, from the gardener to the office crew, everyone there always shares a smile. Looking forward to next time.
Stayed 4 nights in Jul 2025

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities
Gardens are amazing and well maintained in this hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They went out of their way to make sure we had a pisitive experience. The resort was beautiful. It's a vacation that we will never forget.
Stayed 6 nights in Jul 2025

6/10 Okay

Alvaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our AC in room wasn’t cooling since first day of check in. Someone had to come two different times to fix it but issue still wasn’t resolved even on our last day of checking out and we were there 5 days. Never was given an option to switch rooms. Food and drinks were okay. Beach was beautiful. Bartenders were awesome and some waiters service as well.
Stayed 5 nights in Jul 2025

8/10 Good

Brian C

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location, main property, and staff are excellent. The pool is located in a nice location; however, it is in poor condition and hurricane damage has not been repaired. The food is average and difficult to get reservations for the à la carte restaurants. Overall, it was a great vacation and I would stay there again without hesitation. I just hope they do some work on that pool and the hurricane damage to the pool deck.
Stayed 8 nights in Jul 2025

10/10 Excellent

Perry Martin, Beaumont

Stayed 7 nights in Jul 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature and wildlife around area was awesome. Beautiful resort. Time share guys were rude and unpleasant when we told them we were not interested. Buffet food was ok, but not great. No wash clothes was very odd, told it was only for Royal club. Seafood restaurant was very good.
Stayed 6 nights in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
The property is well-maintained and very lush. Our garden room view was nice and on 2nd floor. No elevators but we are okay with stairs. Our room did not have a balcony, a first for us, but without ocean view we didn't miss it. The AC was a little loud but worked wonderfully and kept us cool during hot/humid season. The food was pretty good but we wished there were more options. Spa is small but we had a great massage. Overall it was fine for a 4 day getaway to relax.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joshua del

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Occidental. Buffet and a la carte restaurants were fantastic! Nice little beach area. Only comment for improvement would be more seating for the nightly shows. Everything else was spot on.
Stayed 6 nights in Jul 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here are what make this place great. It’s very clean and well kept as well. Location is perfect.
Stayed 7 nights in Jul 2025

10/10 Excellent

Michelle, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean rooms. Enjoyable stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

DeMaris Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Occidental Cozumel! The people were just so wonderful and showed us the most generous hospitality. The food was simply amazing and the cocktails were always fun and surprising. We enjoyed the beautifully manicured grounds and the traditional architecture. The snorkeling at the resort was pretty good, but while we were there we went on two different snorkeling tours to explore the Palancar Reef. What a wonderful adventure we had at Occidental!!
Stayed 9 nights in Jun 2025

6/10 Okay

Christina Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
Stayed 6 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2025