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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

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3 outdoor pools, pool loungers
Property video
On the beach, beach massages, scuba diving, snorkelling
Outdoor wedding area
Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • Partial ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • Partial ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • Beach view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Panoramic View King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Secrets Aura Cozumel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Secrets Aura Cozumel - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free valet parking and 3 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at Windows, one of the property's 5 restaurants
  • Take a swim in the 3 outdoor pools
  • Indulge with body treatments, body wraps or hot stone massages at Secrets Spa by Pevonia
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the pool
  • Just a 5-minute walk from Paradise Beach and 13 minutes on foot from Mr. Sancho's Beach Club
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, barbecue grills, and an arcade/games room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

Windows – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill – This beachfront restaurant only serves lunch.
Oceana – This beach seafood restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar.
Bordeaux – Overlooking the pool, this fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Gohan – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 341 out of 1201 reviews
Rating 8 - Good. 242 out of 1201 reviews
Rating 6 - Okay. 297 out of 1201 reviews
Rating 4 - Poor. 171 out of 1201 reviews
Rating 2 - Terrible. 150 out of 1201 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Stacy

The resort is lovely. The staff are amazing. We had to change rooms our second night because the one we booked was not available. They were good about it.
Stayed 8 nights in Feb 2026

10/10 Excellent

Michael John

Stayed 6 nights in Jan 2026

6/10 Okay

Jennie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was great! Elizabeth in the Oceana was a nice and helpful! I enjoyed having her as our waitress! Rooms were mildewy and all our clothes smelled musty when we got home. The resorts needs a ton of updates and refreshed! The spa was great!
Stayed 6 nights in Feb 2026

8/10 Good

Steve

Stayed 6 nights in Feb 2026

4/10 Poor

BRENTON, SHERIDAN

Stayed 8 nights in Feb 2026

10/10 Excellent

Treasure

Stayed 4 nights in Jan 2026

4/10 Poor

Enkeleid, Staten Island

Travelled with partner
Disliked: Cleanliness
Except for the beautiful water at the beach, almost everything else about our stay was disappointing. The overall presentation of the property was far from ideal. Our room had several issues, including broken locks and lights, stained bed sheets, and a bathroom that smelled like sewage. The room quality overall was very poor. The food and restaurant options were also disappointing in both quality and variety. On top of that, there was construction taking place right next to the Market restaurant and the spa area, which made it difficult to relax and enjoy the amenities. Overall, we are not happy with our experience and feel that it was a waste of money.
Stayed 7 nights in Feb 2026

8/10 Good

Rebecca Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. The only complaints I have was getting the room cleaned and getting them to leave towels in our room. The air wasn’t the greatest and the mini fridge wasn’t very cold. But overall the food was wonderful, the staff was very helpful! Hospitality 10/10
Stayed 6 nights in Feb 2026

10/10 Excellent

Pamela

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The room was very clean. The staff were all amazing. Secrets Aura does need renovations but it was very comfortable and relaxing week. We will go back!
Stayed 6 nights in Feb 2026

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was great. Restaurants were hit and miss. We are Hyatt members and the sales staff refused to leave us alone. One lady went as far to say my partner didnt "look" terminally ill. We came to relax and rest after multiple drs visits. We were treated better at Dreams Estrella in Mazatlan. Talk about a beautiful resort!
Stayed 8 nights in Nov 2025

6/10 Okay

Mary, Appleton

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff, food choices, entertainment & pools/ice cold’
Stayed 10 nights in Jan 2026

10/10 Excellent

Matas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room location was perfect as well as the housekeeping. The workers were excellent. The food was okay and the drinks were a little watered down. The resort itself needs to be updated, but is in a great location with great potential. Overall a great place to stay.
Stayed 7 nights in Feb 2026

6/10 Okay

Shannon

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Let me start by saying the property is beautiful with great beach views. I stayed at Secrets Playa Blanca Costa Mujeres in Cancun February 2025 and all Secrets are not made equal. This trip I was disappointed in the food. They were limited on the restaurants that were open everyday. Out last night, Monday 2/16, they had 2 restaurants open and lots of people to feed. You have to make a reservation for Hibachi. Were told to do it on the app and it would not allow you on the app and we were always told something different at the concierge and the front desk so we never ate there. The worst thing is that all of the chairs are taken by 8am on the beach and pools. People put out towels and don’t show up till noon. You should not be allowed to put your stuff out for hours before you arrive. It should be like the cruise ships, if you aren’t there for 20 minutes you would lose your chairs. People will put their stuff out at 7am and not arrive till noon or 1. That was the worst thing. I don’t want to take up a chair all day I just want it for the time I plan on being there. Five others a chance to enjoy the beach. Very inconsiderate and it should not be allowed. The food should be much better for a resort of this caliber. Ok, I take that back. We leave the resort at 12 for the airport. Packed up and went downstairs to check out and eat and ALL of the restaurants are closed from 11:30-12. ALL! No lunch for us apparently.
No seats
Stayed 3 nights in Feb 2026

2/10 Terrible

Robert Pratel

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
Very old resort, worst food that I have ever had at an All Inclusive, and we had preferred room so we had access to Dreams as well and its food was basically the same thing and horrible. In the last three years we have been to: Aruba, Turks, Jamaica, Cabo, Belize, Florida Keys, Antigua, and St Lucia……all at resorts, and BY FAR this Secrets/Dreams resort was the worst. They litterally had smoke detectors all of the resort going off because the batteries were low and I twice pointed them out to staff and asked them to fix, and they wouldn’t. They were suppose to clean our rooms twice a day, and only once they did that. I can’t say how bad enough this place was.
Stayed 3 nights in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful vacation spot! The Resort provided a wonderful Super Bowl Party on the beach with a big screen TV, food and drinks. Beds were very comfortable, and rooms were very clean. Typical resort food, you could always find something to satisfy your appetite. Would definitely go back. The staff was always pleasant
Stayed 7 nights in Feb 2026

2/10 Terrible

Fawn

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a Preferred ocean view swim out room and was told upon arrival to secrets those rooms had all been booked. They said they would not be able to give us the room I booked and gave us a totally different room…they were not accommodating and rude. Preferred room had mold in the shower. Sofa was so gross and felt like it was 20 years old. Had to put a blanket over it to sit on it. Food was as nothing special and house keeping did not provide the quality that Secrets guaranteed. If you wanted a beach lounger you had to get up at 6 am or you were out of luck. I would never stay here again!!!!!!!
Stayed 7 nights in Feb 2026

10/10 Excellent

Robert David

Stayed 7 nights in Feb 2026

4/10 Poor

Jay Louis

The whole resort is showing its age.
Stayed 18 nights in Jan 2026

2/10 Terrible

Shelly D

Disliked: Cleanliness
By far the worst resort I’ve ever stayed at. First, we arrived at 3:30 and had to wait over a hour before a room was available. The scenery is pretty good but the service and amenities are terrible. Seems that if you don’t want to attend their “loyalty” seminar for premier status they are done with you! Resort couldn’t care less if you are taken care of or happy. Stayed for a total of five days and four nights. Out of the duration of our trip, we didn’t receive towels two days in a row after our room cleaned. Called front lobby to get more towels and had to end up walking up there to get them one day. Food was just okay. Biggest complaint was poolside lounge chairs and pool towels. If you don’t get up at 4:00 a.m. and go put towels or personal belongings on chairs then you don’t get a lounge chair for the day. People save lounge chairs around the pool and even on the beach every morning. Some people don’t even show up to lay or sit in their saved chairs for hours. It’s ridiculous! They should have some type of system or signs posted that do not allow chairs to be saved. If you’re not present then you don’t get the chair. Several people had altercations with others about sitting in their saved chairs because they were not there for hours. Don’t waste your time. There are better resorts on the island for your money!
Stayed 4 nights in Feb 2026

8/10 Good

Michael

Liked: Cleanliness, amenities
The trip was good. Like many customers say about Secrets, the place could definitely use some updates. The staff was great and the food was decent. A special shout out to Marcel and the staff at the Gohan Asian restaurant up in the Sky Bar. Amazing food and service. We ate there 3 times. Adiel, Dolores and Rodrigo were all great servers. The hostess was fantastic at arranging a table for 8 for our big group.
Stayed 7 nights in Feb 2026

6/10 Okay

Jay Louis

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Staff was amazing. Especially Manuel bartender. Irving activities and Kenya host. Rooms smelled of sewer till we covered the drains. Pressure for time shares was exhausting. Food was just OK
Stayed 18 nights in Jan 2026

4/10 Poor

Darwin Keith

Stayed 6 nights in Feb 2026

6/10 Okay

Lisa

Stayed 7 nights in Jan 2026

6/10 Okay

Margaret

Disliked: Amenities, property conditions & facilities
Outdated rooms. Restaurants require 90 minute wait to be seated. Old beach chairs and pool chairs
Stayed 7 nights in Feb 2026

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities
I can't complain about the staff, over-all they were all friendly and did a good job. The maintenance of the ocean view swim out pool was horrible. The water is NOT circulated, the water doesn't reach the skippers and it is NOT cleaned daily. We arrived late Saturday, by Tuesday the pool had lots of debris (leaves, paper, dead bugs, etc) and it I didn't even want to go in the water, which is the main reason for paying for a swim out. It was finally "cleaned"/skimmed on Friday. The buffet was a continual letdown. Breakfast; constantly running out of cooked eggs and bacon. The pancakes were horrid. Lunch and dinner, some options, but only saw pasta on one day... pasta... the cheapest thing you can offer people that most want! Room was cleaned daily, chambermaid was friendly and did a good job. The person that delivered drinks was great, very generous with anything we asked for. Overall, the resort needs some updating.... there was paint over mold/dust in places... In all honesty, perhaps a change of management is needed to get this place to where it needs to be. OH, and stop shoving the "Preferred" packages down our throats... talked with several people about that... when we arrive at the resort, we're tired, thirsty, hungry! If we wanted the preferred, we'd have booked it, most of us are already at the top of our budget.
Stayed 7 nights in Jan 2026