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The Explorean Cozumel - All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Explorean Cozumel - All Inclusive

Exterior
Ecotours
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly

Explore the area

View in a map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪1 min walk‬
  • Place, Chankanaab Beach Adventure Park
    ‪3 min drive‬
  • Place, Chankanaab National Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Casita)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Room, 1 King Bed, Non Smoking (Casita Stand Alone) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking (Casita)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking (Casita)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

View from room

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Casita)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Explorean Cozumel - All Inclusive

At The Explorean Cozumel - All Inclusive, hit the private sand beach, dine on-site at Lool Kan or enjoy a drink at one of the property's 2 beach bars. Change of towels is available on request
The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. This Cozumel property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Na' Ha' has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Explorean Cozumel - All Inclusive. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy Regional cuisine and pool views while dining at Lool Kan
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with reflexology, body scrubs or body wraps at Na' Ha'
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles, yoga classes and hiking/biking trails
  • Steps from Arrecifes de Cozumel National Park and a 3-minute drive from Chankanaab National Park
  • Ferry terminal and cruise terminal shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Unwind on the private sandy beach, located just 50 metres away. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Explorean Cozumel - All Inclusive such as an outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a hot tub, a garden and a terrace. Free self parking is available.

This 4-star Cozumel property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to noon.
Lool Kan – This poolside restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Snorkelling excursions

Land activities

Cycling

Lessons/classes/games

Bartending

Yoga

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lool Kan

Things to do

  • Books
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Outdoor pool
  • Yoga classes

Family friendly

  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar in shower (90 centimetre high)
  • Grab bar near toilet (89 centimetre high)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 77 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.75 per accommodation, per night
  • Sanitation services: USD 04.09 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Explorean Cozumel

Explorean Cozumel All Inclusive

Explorean Cozumel All Inclusive All-inclusive property

Explorean All Inclusive All-inclusive property

The Explorean Cozumel - All Inclusive Cozumel

Explorean All Inclusive Hotel

Explorean Cozumel All Inclusive

Hotel The Explorean Cozumel - All Inclusive Cozumel

Cozumel The Explorean Cozumel - All Inclusive Hotel

The Explorean Cozumel All Inclusive

Explorean Cozumel All Inclusive Hotel

Explorean All Inclusive

Hotel The Explorean Cozumel - All Inclusive

The Explorean Cozumel - All Inclusive Cozumel

The Explorean Cozumel - All Inclusive All-inclusive property

The Explorean Cozumel - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 451 out of 705 reviews
Rating 8 - Good. 156 out of 705 reviews
Rating 6 - Okay. 56 out of 705 reviews
Rating 4 - Poor. 29 out of 705 reviews
Rating 2 - Terrible. 13 out of 705 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
We loved this place and will return, spacious private rooms and incredible staff.
Stayed 7 nights in Feb 2026

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous friendly staff. Clean room. Clean property. Overall a lovely stay.
Stayed 7 nights in Feb 2026

10/10 Excellent

Bruce Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing and quiet resort. Good service as well
Stayed 7 nights in Feb 2026

4/10 Poor

Mike

Travelled with family and small children
Liked: Amenities, property conditions & facilities
My problem started with Expedia. The ages of my children was processed wrong by Expedia and as a result I was charged an extra $975 for a second room which the hotel could not provide for me because they were fully booked. I figured no problem, Expedia will take care of me, I was wrong. So i paid almost $1000 for nothing!! I contacted Expedia for help but they told me too bad and it was not their problem. The resort also told me the same. Explorean is a nice place and Cozumel is wonderful but Expedia has absolutely awful customer support. Please be aware that if you encounter issues on your vacation you are on your own if you use Expedia. I will be using a local travel agent for future bookings. Thank you Expedia for NOTHING.
Stayed 7 nights in Feb 2026

10/10 Excellent

Chloe

Stayed 4 nights in Feb 2026

10/10 Excellent

Viktor

Stayed 9 nights in Feb 2026

8/10 Good

Jackson

F
Stayed 7 nights in Jan 2026

10/10 Excellent

Nicole

Stayed 6 nights in Feb 2026

10/10 Excellent

Michael, Stittsville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As first-time visitors from Canada to Cozumel and The Explorean, we spent 21 wonderful days there and truly cannot express how much we enjoyed our stay. Everything exceeded our expectations, and the staff, facilities, food, and impeccable cleanliness of the entire resort were all superb. What truly sets this hotel apart is the inclusion of a guided activity each day, such as cycling, dune buggy adventures, snorkeling, kayaking, beach outings, and historical museum visits, which puts the resort head and shoulders above others. The hardworking and courteous staff made an immediate and lasting impression. Gabriel and Edwin in the restaurant, Miguel at the pool, and Aaron at the beach provided exceptional service, while Ariel, Nestor, and Daniel, our knowledgeable and enthusiastic guides, made each activity especially memorable. My wife and I will most definitely be returning.
Stayed 21 nights in Jan 2026

10/10 Excellent

Leslie

Stayed 6 nights in Feb 2026

10/10 Excellent

Joyce

Stayed 7 nights in Jan 2026

8/10 Good

Wilma

Though our overall rating is good there were some things that almost prompted an ok rating. Our stay was during a cooler week. The air conditioning could not be turned off because it is sensor activated whenever an outside door would open so we couldn’t use the warmer outside air to heat the room. The room never was warmer than 68 degrees and usually at 62 degrees. The excursions that were part of the package used bicycles that were old and difficult to ride and could not be adjusted for height differences. After the first short excursion with the bikes we knew we couldn’t go on the coastal, much longer excursion. There are no towel bars or even pegs to hang wet towels. And there are no chairs or desk height table in the room. Having said the above, the food, staff, location and cleanliness were all good.
Stayed 7 nights in Jan 2026

6/10 Okay

Angelo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel was nice. Food was okay. Staff was okay but VERY pushy for you to stay again and extremely pushy for you to go to meetings in order to stay with them again and made you feel awful if you said you weren't interested in the meetings.
Stayed 8 nights in Jan 2026

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Place was just good. Good wasn’t very good, staff was very good thought. Shout out to Miguel and JUan at the fiesta pool and Luis at the explorian pool They were amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Rongshen

Stayed 7 nights in Jan 2026

10/10 Excellent

Kalina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best staff i ever had in any resort , great food , beaufifull nature and ocean with reef to snorkel.
Stayed 7 nights in Jan 2026

10/10 Excellent

Montserrat

The excuse
Stayed 8 nights in Jan 2026

8/10 Good

DeLaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and beds were so very comfy. The staff was awesome. Daniel being someone who took very good care of us. Was disappointed in the food. There was never an amazing meal between the two resorts. Had to walk down the road for decent food.
Stayed 9 nights in Jan 2026

8/10 Good

Joanna

Liked: Cleanliness, amenities
Staff was amazing! Food was amazing! Stunning views! But, the place is dangerous. Too many steps and different levels and booby traps. I don't drink and I got injured multiple times. Unsteady rails. My daughter grabbed a rail and fell into the jungle. We told the Management about our injuries and they said, I'm sorry and made no effort to fix any of the problems.
Stayed 2 nights in Jan 2026

8/10 Good

Christina Marie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best thing about the resort is the staff. They are friendly and courteous. Loved having the excursions included. Room was clean, comfortable and well maintained. Food experience was excellent. It is nice to have access to the adjacent resort as most restaurants are on that side, you access the beach by the other property, and the pool is bigger there. It would be nice if Explorean was adults-only. Still an enjoyable vacation overall.
Stayed 7 nights in Jan 2026

8/10 Good

Eileen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Peaceful and quiet No microwave no TV. Back to nature and yet access to the Americana if you want more excitement. The excursions were great Personnel very friendly and anxious to please any request
Stayed 7 nights in Jan 2026

8/10 Good

Lauren

Stayed 4 nights in Jan 2026

10/10 Excellent

Kimberly Arlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying at the Explorean Cozumel. We loved the entire resort. This time around we were excited that the pool had been redone. But the staff are amazing, Luis, Edwin, Gabriel to name a few. The truly made our stay wonderful. room are perfect and the serene atmosphere of the resort is perfect. Can't wait to go back again.
Stayed 12 nights in Jan 2026

10/10 Excellent

Xiaowanni

Liked: Cleanliness, property conditions & facilities
Staffs. Great service. Great place to snorkel.
Stayed 4 nights in Jan 2026

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and drinks are really good. Everyone is friendly. The excursions were the best part of the stay. Only problem was we didn't have hot/warm water in our room for 4 days. We had mentioned it several times, however it took finding a manager and physically bringing him to the room to prove how cold the water was. They finally fixed it. Nothing was offered for the inconvenience so that was a little disappointing.
Stayed 7 nights in Jan 2026

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