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Casa Firenza

3.5 star property

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Photo gallery for Casa Firenza

Deluxe Double Room | Minibar, in-room safe, individually decorated, desk
Deluxe Studio Suite | Minibar, in-room safe, individually decorated, desk
Comfort Room | Minibar, in-room safe, individually decorated, desk
Deluxe Studio Suite | Bathroom | Shower, rainfall showerhead, hair dryer, slippers
Deluxe Studio Suite | Minibar, in-room safe, individually decorated, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

View in a map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101
  • Calderon Park
    ‪1 min walk‬
  • New Cathedral of Cuenca
    ‪2 min walk‬
  • Río Tomebamba & Calle Larga
    ‪9 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room | Minibar, in-room safe, individually decorated, desk

Classic Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room

Comfort Room | Minibar, in-room safe, individually decorated, desk

Comfort Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Firenza

Central hotel connected to a railway/underground station in Cuenca with 2 restaurants
2 restaurants, 2 bars/lounges and a snack bar/deli are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, spa services and concierge services. Change of towels is available on request
Casa Firenza offers 7 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, computer monitors and printers. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
With your stay at Casa Firenza, you're connected to a railway/underground station and just a quick walk from Calderon Park. You'll find features such as free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Calderon Park and Esqueletologia Museum
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Spa services, tour/ticket assistance, and concierge services are also featured at Casa Firenza.

Smoking is allowed in designated areas at this 3.5-star Cuenca hotel.

The hotel hosts a free manager's reception daily.
Casa Firenza has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 500 metres; reservations required
  • Offsite parking; reservations required
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium satellite channels
  • Streaming services

Food and drink

  • Chef service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Cleaning products are eco-friendly
  • Computer monitor
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Printer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Firenza

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Casa Firenza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

9.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Fabian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

LIZARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Santiago

Business traveller
Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...