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Hotel NASS Casa del Aguila

3.0 star property

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Photo gallery for Hotel NASS Casa del Aguila

Restaurant
Standard Triple Room | Premium bedding, down duvets, pillow-top beds, minibar
Terrace/patio
Terrace/patio
Presidential Room, 1 King Bed, City View | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B
  • Place, San Sebastian Plaza
    ‪3 min walk‬
  • Place, Calderon Park
    ‪7 min walk‬
  • Place, New Cathedral of Cuenca
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬

Room options

View all photos for Superior Room

Superior Room | Premium bedding, down duvets, pillow-top beds, minibar

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down duvets, pillow-top beds, minibar

Standard Double Room

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, down duvets, pillow-top beds, minibar

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Presidential Room, 1 King Bed, City View

Presidential Room, 1 King Bed, City View | Premium bedding, down duvets, pillow-top beds, minibar

Presidential Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

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  • Breakfast included
  • Free Wi-Fi
  • Laundry room
  • Microwave
4.8 out of 5, Exceptional, 15 reviews
The price is €57
6 Jun - 7 Jun
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About this property

Hotel NASS Casa del Aguila

Along with a restaurant, this hotel has a rooftop terrace and self parking. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a business centre and concierge services are on-site.
Hotel NASS Casa del Aguila offers 15 accommodations with minibars and a safe. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, bidets and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

During your stay at Hotel NASS Casa del Aguila, you're just a quick walk from Museum of Modern Art. Features include free breakfast, free WiFi in public areas and a free manager's reception.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from San Sebastian Plaza and 7 minutes on foot from New Cathedral of Cuenca
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. A business centre and meeting rooms are available. An airport shuttle (available on request) is available for a fee. A rooftop terrace, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hotel NASS Casa del Aguila. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Cuenca hotel.

Guests are served a free continental breakfast daily from 7:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Hotel NASS Casa del Aguila has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request
  • Parking on site (USD 5 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Handrails in stairways (71 centimetre high)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between midnight and 7:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 8 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 15 (one-way)
  • Self-parking fee: USD 5 per night
  • Pet fee: USD 8 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: 50 per cent of room rate for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
Hotel NASS Casa del Aguila offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Casa Aguila Cuenca
Casa Del Aguila
Casa Del Aguila Cuenca
Hotel Casa Del Aguila
Hotel Casa Del Aguila Cuenca
Hotel Casa Aguila
Casa Aguila Cuenca
Hotel Casa Del Aguila
Nass Casa Del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel
Hotel NASS Casa del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel Cuenca

Hotel NASS Casa del Aguila Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 72 reviews
Rating 8 - Good. 16 out of 72 reviews
Rating 6 - Okay. 4 out of 72 reviews
Rating 4 - Poor. 3 out of 72 reviews
Rating 2 - Terrible. 4 out of 72 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

JACK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the atmosphere and decorations and the breakfast. Pleasent staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city
Stayed 1 night in Jan 2024
Verified

8/10 Good

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to walk and it was a little out of the way for Calle Larga or Park Calderón, but I did get to check out the little plaza near by that had a great set of restaurants and a museum of modern art. I did walk around a lot and it did not bother me much, however some people might just take a taxi to other places.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Stephen Chi-Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff.
Verified

10/10 Excellent

Javier A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are the best ones
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Charming, older property. Breakfast provided in the morning. Maria(host) was very accommodating & nice. Good location to walk almost everywhere or catch a cab if needed. Restaurants & stores nearby. Soap provided, but bring your own amenities (shampoo, conditioner). Hair dryer available to borrow from front desk. Enjoyed our stay.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old colonial estate in central old town Cuenca. If you’re bothered by creaky wood floors and everything old and small rooms, this is not for you. But if you’re enchanted by the quaint setting, kind helpful staff and easy walking access to downtown Cuenca, it’s wonderful. Great price, safe and calm setting
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Fabian

Location is great, the property is beautiful but needs cleaning and be great if the staff get better skin the customer service both ladies were unprofessional unfriendly and poor attention to customer
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The really friendly staff put up with my appalling Spanish. 😊
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

Martha

Liked: Cleanliness
Disliked: Amenities
Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Cathy

Disliked: Cleanliness

A little disappointing

Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Gonzalo

Disliked: Cleanliness, staff & service

Misleading information about parking

We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience.
Stayed 4 nights in Feb 2024
Verified

2/10 Terrible

Stephanie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel was in a very convenient area, but was otherwise the worst experience I have ever had. The room was advertised as a queen bed, with air conditioning and bidets. It was a double, no climate control of any kind in the whole building, and no bidets. Breakfast was 7:30 to 9 but had no food left at 8 one day, and didn’t even start until 8 another. Also, while it says free WiFi and it was indeed free, the advertised rate of 250 is a massive lie. The best we got in five days was a speed of 3, which was impossible to use. The staff was rude, and definitely did not speak any language besides Spanish (which was fine, I speak Spanish! But they advertise the front desk can do English and French and they definitely cannot). They also failed to clean our room more than once despite cleaning listed as a daily, not two or three day cycle. I usually don’t leave reviews, but this place was rated so highly and was so not as advertised that I feel like I have to this time. Also, the beds are rock hard and the sheets and pillows are as thin as paper.
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Tania

La atención de la señorita del counter poco cordial, un tanto brusca
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Propriedad no recomendable. Me despertaron a las 7 AM demandando que saque mi vehiculo del estacionamiento y que pague los $5 diarios. El dormitorio sin ventanas. El estacionamiento no es gratis. El WiFi una porqueria. No hubo agua. No habia como ducharse. No se podia usar el lavabo ni el sanitario. Me ofrecieron un descuento para la proxima visita pero no me quedo ni asi me den gratis.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Juan Fernando

Liked: Property conditions & facilities
Disliked: Amenities
No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

KATTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendado algo súper colonial llamativo
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo muy bueno en todo los aspectos
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Katty Camino

Liked: Cleanliness, staff & service, property conditions & facilities
excelente todo me encanto
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Juan Carlos

Pésimo servicio, no había jabón de baño, el cuarto tenía un olor terrible, los desayunos eran hechos horas antes y calentados en microondas, las toallas húmedas. Pésimo lugar…la habitación tenía rota una ventada y se escuchaba todo los sonidos de la calle.. no volvería … no lo lo recomiendo
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Nadia Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el servicio
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place. Good buffet breakfast for the price.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar. Muy buena ubicación. Excelente relación precio - valor.