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ITZA Hotel Boutique Internacional

4.0 star property

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Photo gallery for ITZA Hotel Boutique Internacional

Exterior
2 restaurants; breakfast, lunch, dinner and brunch served
Reception
Presidential Suite | Premium bedding, down duvets, Select Comfort beds, minibar
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down duvets, Select Comfort beds, minibar

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony | Premium bedding, down duvets, Select Comfort beds, minibar

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Twin Room, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows | Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Twin Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows | Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, City View

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Twin Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View | Premium bedding, down duvets, Select Comfort beds, minibar

Luxury Room, 1 Queen Bed, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

ITZA Hotel Boutique Internacional

2 restaurants, concierge services and dry cleaning are available at this smoke-free hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a free food/drink shopping service are on-site.
ITZA Hotel Boutique Internacional offers 16 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Select Comfort beds feature down duvets and premium bedding. A pillow menu is available. 52-inch Smart televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

During your stay at ITZA Hotel Boutique Internacional, you're just a quick walk from Calderon Park. You'll find features such as free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local and international cuisine while dining at SANTO PLACER
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Steps from Calderon Park and Church of Santo Domingo
  • Airport shuttle service available for a fee
There are 2 restaurants on site. Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly ITZA Hotel Boutique Internacional. The hotel can provide concierge services, a complimentary food/drink shopping service, and wedding services.

This 4-star Cuenca hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
SANTO PLACER – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
ZAZA 360 – This rooftop bar specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
ITZA WHISKY LOUNGE – This tapas bar specialises in local and international cuisine and only serves dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
ITZA Hotel Boutique Internacional offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Itza Internacional Cuenca

ITZA Hotel Boutique Internacional Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 64 out of 71 reviews
Rating 8 - Good. 3 out of 71 reviews
Rating 6 - Okay. 1 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 2 out of 71 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ace

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

thomas

Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beabar.utiful view from the rooftop
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023
Verified

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Verified

10/10 Excellent

Luis Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positivos: - La ubicación es única, a unos pasos de la catedral. - El desayuno muy bueno y variado - La atención del personal muy buena - La vista del bar es muy bonita, se ve la catedral a unos metros. El único problema es que tienen prendidos los calentadores y te arriesgas a cambios de temperatura. Negativo: - Por tener el sueño ligero, solicitamos una habitación silenciosa, de las opciones había unas sin ventanas.... seleccionamos esa!!... error... resulta que estaba en el primer piso al lado de la gerencia. Desde las 8 de la mañana hasta las 9:00 de la noche y escuchas todas las pláticas y risas de las reuniones de la gerencia. Les dijimos en recepción y nos ofrecieron cerrar la puerta. Nunca lo hicieron - El cubo de las escaleras da a la recepción y a TODAS horas entran los huespedes y NO TIENEN un letrero que bajen la voz, se escuchan todas las risas y plática de los huespedes que llegan
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

enrique

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso y cómodo. Personal muy cordial
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel y ubicación
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Fantástico
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale la pena

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities
El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2023