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Santa Lucia House - Forum

4.0 star property
VIP Access

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Photo gallery for Santa Lucia House - Forum

A spacious lobby with a high ceiling, a central round table with a floral arrangement, and a staircase with wooden railings.
A multi-level interior with wooden balconies, a central chandelier, and potted plants.
A grand interior with a high ceiling, a large skylight, and a chandelier.
A spacious indoor area with a high ceiling, wooden balcony railing, and multiple potted plants.
A historic building with a sign reading "IMANTI".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
  • Place, Calderon Park
    ‪3 min walk‬
  • Place, New Cathedral of Cuenca
    ‪5 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio Suite

A bedroom with a large bed, a nightstand, a chair, and a patterned wallpaper.

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

A neatly made bed with a wooden headboard, a patterned wallpaper, and a framed artwork on the wall.

Double Room

9.2 out of 10
Wonderful
(25 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room

A bedroom with a four-poster bed, two bedside tables with lamps, and a wooden door.

Twin Room

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room

A neatly made bed with white linens, a wooden nightstand with a lamp, and two framed pictures on the wall.

Economy Double Room

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Santa Lucia House - Forum

Along with a bar/lounge, this smoke-free hotel has a meeting room and a 24-hour front desk. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Santa Lucia House - Forum offers 12 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a shower and complimentary toiletries. This Cuenca hotel provides complimentary wireless Internet access. Fridges and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Santa Lucia House - Forum. During your stay, you're just a quick walk from Plaza Rotary Market. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front desk safe, a meeting room and multilingual staff
  • Steps from Plaza Rotary Market and Civic Plaza
  • Airport shuttle service available for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Santa Lucia House - Forum. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Cuenca hotel is smoke free.

Guests are served a free English breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 350 metres
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator on request

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 24 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Santa Lucia House - Forum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Santa Lucia House - Forum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 390 out of 521 reviews
Rating 8 - Good. 87 out of 521 reviews
Rating 6 - Okay. 24 out of 521 reviews
Rating 4 - Poor. 10 out of 521 reviews
Rating 2 - Terrible. 10 out of 521 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic and the breakfast is very good especially because it's included. Our qhole group loved the breakfast
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rembrandt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were courteous and helpful, the living space was well-kept and clean, and the atmosphere was wonderful.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service including breakfast
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to stay. It’s close to the center of the city, it’s clean and the staff is sweet. Highly recommend!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
This place was great! Helpful staff, clean rooms and perfect location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Ideally located for the centre of Cuenca, good breakfast, comfy bed and a good shower en suite.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 6 nights in Jan 2026
Verified

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

CLEMENTE

Liked: Cleanliness, amenities, property conditions & facilities
All the employees very helpful and friendly, breakfast really good and delicious, room very clean with everything needed.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
The room and common areas were super clean and well maintained. The staff was super friendly, attentive and helpful with our needs. Fresh made to order eggs and fresh baked bread at breakfast was a plus.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property with friendly staff and great breakfast.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the last thirty-five years I have stayed in perhaps 1,800 hotels in thirty countries. I would stay at Santa Lucia again. Gladly.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rebeca

Liked: Cleanliness, amenities, property conditions & facilities
It was awesome!!! Definitely I will stayed there again. 10/10
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and safe
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained place. Staff is super friendly and helpful. Breakfast has standard options and rooms are made up every day.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

gloria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , excellent breakfast and service
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

GABRIELA

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is perfect. It is well ubicated, the only thing they can improve is abolut de courtains, they doesn´t close perfectly and it is easy to see other people what is happening inside the room.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was and is still great, and I extended my stay. Staff are professional, friendly, and helpful. Many different places to eat and other shops/items are in walking distances.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The room and all the hotel areas were very clean. The breakfast was varied and good. The hotel area is congested and too close to the market. Commercial area.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is a beautiful and charming example of colonial Spanish architecture, complete with two enclosed "courtyards". The complimentary breakfast included eggs with choice of veggies and preparation, yogurt with copious fresh fruit and granola, a selection of fresh breads, fresh squeezed fruit juice, and choice of delicious coffee or hot chocolate. The staff members were very friendly and helpful; most spoke English, all spoke Spanish. The location was within several minutes walking distance of the center of the Historic District (restaurants, cathedrals, museums, markets).Our room was small but we managed nicely with creative use of the closet, bedside tables, and bathroom storage.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lobby and staff are wonderful.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean and well maintained. Staff is friendly. Free breakfast is very satisfying. Only drawback is the noisy wood floors make it hard to quietly walk around at night, but not a deal breaker.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden jewel in colonial Cuenca. Clean and comfortable room, wonderful and helpful staff and a location that is close to shops, restaurants and the famous Cuenca Cathedral.
Stayed 6 nights in Sep 2025