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JW Marriott El Convento Cusco

5.0 star property

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Photo gallery for JW Marriott El Convento Cusco

Restaurant
Restaurant
Room, 1 King Bed, Non Smoking, Courtyard View (Terrace) | 1 bedroom, memory-foam beds, in-room safe, desk
Suite, 1 King Bed, Non Smoking, Mountain View | Living room | 49-inch LCD TV with cable channels, TV, iPod dock
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Esquina De La Calle Ruinas 432, y San Agustin, Cusco, Cusco, 8002
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Cusco Cathedral
    ‪3 min walk‬
  • Place, San Pedro Market
    ‪13 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, memory-foam beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(29 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

1 bedroom, memory-foam beds, in-room safe, desk

Family Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

10.0 out of 10
Exceptional
(12 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking

Luxury Suite, 1 King Bed, Non Smoking | 1 bedroom, memory-foam beds, in-room safe, desk

Luxury Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (No View)

Room, 1 King Bed, Non Smoking (No View) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (No View)

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, memory-foam beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (No View)

Room, 2 Double Beds, Non Smoking (No View) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (No View)

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Mountain View

Suite, 1 King Bed, Non Smoking, Mountain View | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 King Bed, Non Smoking, Mountain View

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott El Convento Cusco

Luxury hotel with full-service spa and free breakfast
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Full breakfast is free. Other amenities include a bar/lounge, a sauna and massage/treatment rooms. Housekeeping is available on request.
JW Marriott El Convento Cusco offers 153 accommodations with iPod docking stations and a safe. Beds feature memory foam mattresses. 49-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a sauna.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at JW Marriott El Convento Cusco. During your stay, you're just a quick walk from Plaza de Armas. Features include free breakfast, plus a full-service spa and an indoor pool.
  • Free full breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Just a 4-minute walk from Plaza de Armas and 12 minutes on foot from San Pedro Market
JW Marriott El Convento Cusco offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Business amenities include a business centre, meeting rooms, and limo/town car service. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury JW Marriott El Convento Cusco.

This 5-star Cusco hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.
Qespi Bar – On-site bar.
Qespi Restaurant – This restaurant specialises in Peruvian cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

JW Marriott El Convento Cusco is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Qespi Bar
  • Qespi Restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The room rate includes breakfast for up to to 2 guests. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott El Convento Cusco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41 per accommodation, per night.
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 20334766714
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Cusco
JW Marriott Hotel Cusco
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Hotel
JW Marriott El Convento Cusco
JW Marriott El Convento
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Cusco Cusco
JW Marriott El Convento Cusco Hotel Cusco

JW Marriott El Convento Cusco Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 890 out of 1011 reviews
Rating 8 - Good. 71 out of 1011 reviews
Rating 6 - Okay. 30 out of 1011 reviews
Rating 4 - Poor. 7 out of 1011 reviews
Rating 2 - Terrible. 13 out of 1011 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well kept. Great service
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicolas

Liked: Staff & service, amenities, property conditions & facilities
Probably the best customer service I’ve had anywhere. They can solve any problem and are extremely friendly and courteous. Hotel is beautiful and the food was great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This beautiful hotel was built around an historic cloister and ancient walls and items were preserved, even a historic walking tour of the property was complimentary. It is located in the heart of Cusco, two blocks from the main square. The staff made our stay so memorable. They were efficient, friendly and attentive, in all areas.
Stayed 1 night in May 2025

10/10 Excellent

Roan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sindi

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We truly enjoyed our stay at this hotel. It was the best hotel of our multi city trip to Peru. No complaints. From the tea available to you as soon as you walk in to the delicious breakfast/lunch/dinner at the restaurant. On top of that, it such a beautiful hotel that feels so grand inside. They also go above and beyond to make sure you experience everything Cusco has to offer. They even had little Panchita (alpaca) there for you to take pictures with!
Stayed 2 nights in Jun 2025

10/10 Excellent

Omara

Stayed 4 nights in May 2025

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the service is excellent. Breakfast has many fresh options. The location could not be better . A 5 minute walk to Plaza de Armas and many restaurants and shops.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and service, highly recommended
Stayed 2 nights in May 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & good people
Stayed 3 nights in Jun 2025

10/10 Excellent

Odessa

Stayed 2 nights in Jun 2025

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely time here. The only recommendation is staff could be more informative and friendly. Mostly in reception.
Stayed 6 nights in May 2025

10/10 Excellent

Albert, San Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2025

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at this beautiful hotel. They offered free yoga and other fun activities while staying there. We took the tour to learn more about the history of the hotel. The location was also perfect.
Stayed 1 night in Jun 2025

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness
The hotel is beautiful. It’s located in a renovated convent in a wonderful location close to Plaza De Armas. Everybody was extremely courteous and professional. From Victor and George at the reception to everybody at the restaurant. Breakfast is delicious and the restaurant was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property- Would recommend to everyone
Stayed 3 nights in May 2025

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a convenient location. GREAT staff
Stayed 1 night in May 2025

10/10 Excellent

Karen, Walnut Creek

Stayed 1 night in May 2025

10/10 Excellent

Karen, Walnut Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The JW Marriott Cusco was incredible! The staff were beyond hospitable and made us feel so welcome. The hotel is clean, quiet, safe, and beautifully designed. The restaurant food was outstanding, and the spa was one of the best I’ve experienced. Their activities were fun and well-organized, and they were always happy to accommodate special requests. The location is perfect—walkable, close to shops and attractions, and easy access to the airport. A truly unforgettable stay!
Stayed 1 night in May 2025

6/10 Okay

Shonaugh

Travelled with partner
Liked: Cleanliness
Great location, polite people. Food was good.
Stayed 5 nights in May 2025

10/10 Excellent

Andreea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location great food friendly staff clean quiet perfect for couples
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with helpful staff and relaxing spa facilities.
Stayed 2 nights in May 2025