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Novotel Cusco

4.0 star property
VIP Access

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Photo gallery for Novotel Cusco

Exterior
LCD TV
Sports facility
Exterior
Business centre

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
San Augustin 239 Esquina, Cusco, Cusco, 0
  • Plaza de Armas
    ‪3 min walk‬
  • Cusco Cathedral
    ‪5 min walk‬
  • San Pedro Market
    ‪13 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Duplex, 1 Queen Bed (Colonial)

Family Duplex, 1 Queen Bed (Colonial) | 1 bedroom, minibar, in-room safe, desk

Family Duplex, 1 Queen Bed (Colonial)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(24 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)
  • 16 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Colonial)

1 bedroom, minibar, in-room safe, desk

Room, 1 Double Bed (Colonial)

  • Sleeps 1
  • 1 Double Bed

View all photos for Habitación Colonial Matrimonial

1 bedroom, minibar, in-room safe, desk

Habitación Colonial Matrimonial

9.4 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Colonial)

1 bedroom, minibar, in-room safe, desk

Room, 2 Single Beds (Colonial)

  • Sleeps 2
  • 2 Single Beds

Similar properties

Free daily buffet breakfast

Sonesta Hotel Cusco

  • Breakfast included
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1005)
The price is €170
for 1 room
4 Aug - 5 Aug
Sonesta Hotel Cusco

About this property

Novotel Cusco

Historic hotel with 24-hour business centre and 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
Novotel Cusco offers 99 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Novotel Cusco's great location gets high marks from our customers. During your stay, you're just a quick walk from Plaza de Armas. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the overall condition of the property and the breakfast
  • Steps from Cusco Cathedral and 4 minutes on foot from Plaza de Armas
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel Cusco. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cusco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 5:00 AM to 9:30 AM and at the weekend from 5:00 AM to 10:00 AM.
La Cave – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:00 AM on weekends; PEN 60.20 for adults and PEN 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cave

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PEN 50 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PEN 60.20 for adults and from PEN 35 for children
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Cusco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20422841653
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Novotel Cusco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 729 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 42 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great hotel within walking distance to everything. Staff are great and rooms are comfortable!
Stayed 5 nights in Apr 2025

8/10 Good

Kanwal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the courtyard was beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Perfect location Staff is very helpful and attentive
Stayed 1 night in Mar 2025

10/10 Excellent

Savitri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mirella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

We first got into the Novotel very early in the morning. We were received by this huge patio and colorful seating areas. Our first room had a window that faced the street so we couldn’t open it and our drain didn’t work properly. We informed the management about this and we had already booked another stay in this hotel after our Inca trail hike. We were approached by the manager who apologized and promised a better room and even offered us free breakfast. The breakfast was one of the best we had ever had. Service is impeccable. On our return, we got amazing rooms in the 5th floor with a balcony. The hotel went above and beyond to make our stay very enjoyable and comfortable. The staff at the door and luggage were extremely helpful and friendly. The hotel also has direct access to a spa for massages. I already miss staying at this hotel as it really felt like home. I would definitely recommend this hotel in Cusco
Stayed 1 night in Apr 2025

8/10 Good

Mingjiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP benefits
Stayed 2 nights in Apr 2025

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very quiet compared to other places we stayed in Cusco. Had excellent breakfast that was included and also had a great dinner menu. Staff spoke great English and was easy to get settled into Peru
Stayed 3 nights in Mar 2025

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Cusco and very close walk to Plaza de Armas with many dining options close by!
Stayed 2 nights in Apr 2025

10/10 Excellent

Beena Ajitbhai

Travelled with family and small children
Liked: Cleanliness, amenities
Amazing property with great ambience and very helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Beautiful property, great location! ❤️
Stayed 2 nights in Dec 2024

10/10 Excellent

Hanqi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the arms square, and there are many cafes and restaurants around. The hotel is clean and beautiful.
Stayed 1 night in Mar 2025

10/10 Excellent

Sandy jesus veloz, santo domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Todo lo prometido está ahi, cerca de todo y el personal muy capacitado, lo recomiendo.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shangjie

Stayed 2 nights in Mar 2025

10/10 Excellent

raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. Centrally located to everything. Walkable
Stayed 3 nights in Mar 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. So comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Jeily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me siento feliz por la buena vacaciones que tuvimos y por el excelente servicio.
Stayed 4 nights in Mar 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel centrally located near historical sites. Staff are courteous and helpful. I traveled solo and felt very safe.
Stayed 7 nights in Mar 2025

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely professional and friendly staff. Excellent restaurant and hotel dining options. Great Spa. Looking forward to returning.
Stayed 1 night in Mar 2025

10/10 Excellent

Odalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel totally recommend
Stayed 2 nights in Mar 2025

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

David, Mahopac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet and classy hotel. The lobby area is very inviting and relaxing. It’s close to Plaza de Almas and close to many shops and food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elmer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful theres a lots of shops close by and really good restaurants near by
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025