The best part about this location was definitely the staff. They were friendly, responsive, and tried to help where they could. Unfortunately, the room itself was a big letdown. The moment we walked in, there was a strong mold and mildew smell, especially coming from the AC vents. When we put our nose close to the vent, it had a sour, rancid stench that was impossible to ignore.
What made it more frustrating is that our family members had a separate room and their AC had no odor at all, so this was clearly an issue with our specific room. We mentioned it to the front desk right away, and to their credit, they came up and sprayed a fresh scent inside the AC filter. While it helped mask the smell for a short time, it was more of a temporary cover-up than a fix.
This isn’t on the front desk staff, they did what they could. The real issue is with whoever handles the cleaning and maintenance. There’s simply no way they could clean that room and not notice such a strong, unpleasant odor.
Luckily, we only needed the room for sleeping since we were out running errands all day. Still, it’s disappointing to pay for a space that wasn’t properly maintained. With better attention to cleanliness and maintenance, this place could match the quality of its staff.
