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Clarion Hotel The Colony - Plano West

2.5 star property

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Photo gallery for Clarion Hotel The Colony - Plano West

Property amenity
Dining
Point of interest
Outdoor pool, pool loungers
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Breakfast included
  • Laundry

Explore the area

View in a map
4301 Paige Road, The Colony, TX, 75056
  • Place, Hawaiian Falls The Colony
    ‪2 min walk‬
  • Place, Grandscape
    ‪7 min walk‬
  • Place, The Shops at Legacy
    ‪5 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(21 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Clarion Hotel The Colony - Plano West

Suburban hotel with free breakfast and 24-hour fitness centre
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Clarion Hotel The Colony - Plano West offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Clarion Hotel The Colony - Plano West. During your stay, you're just a quick walk from Hawaiian Falls The Colony. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 1-minute drive from Hawaiian Falls The Colony and 6 minutes from Legacy West
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Clarion Hotel The Colony - Plano West offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1324 square feet (123 square metres) and includes conference space. The business-friendly Clarion Hotel The Colony - Plano West also features a terrace, a garden, and coffee/tea in common area. Free self parking is available.

This The Colony hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Golf
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • 1,324 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 30 September to 26 May:
  • Swimming pool
The property will be renovating from 1 August 2025 to 28 February 2026 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Clarion Hotel
Holiday Inn Plano The Colony
Clarion The Colony Plano West
Clarion Hotel The Colony Plano West
Holiday Inn Plano The Colony an IHG Hotel
Clarion Hotel The Colony - Plano West Hotel
Clarion Hotel The Colony - Plano West The Colony
Clarion Hotel The Colony - Plano West Hotel The Colony

Reviews

Clarion Hotel The Colony - Plano West Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 596 out of 1003 reviews
Rating 8 - Good. 186 out of 1003 reviews
Rating 6 - Okay. 105 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 69 out of 1003 reviews

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a clean place to stay.. never had any issues.. Staff is great!! Shout out to Bailey front desk.. She always goes the xtra mile !! I stay here often.. bed very comfy!! Great price!!
Stayed 1 night in Aug 2025

10/10 Excellent

Aminul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jul 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction so was noises but not intolerable .. over I would stay agin
Stayed 3 nights in Jul 2025

2/10 Terrible

Shane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely horrible staff and Service the worst service I’ve ever dealt with ever I mean ever in a hotel setting
Stayed 1 night in Jul 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lloyd

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Darren

Liked: Staff & service
Average hotel, doing renovations so nothing spectacular about this property. Breakfast was good during mon-wed but the weekend breakfast crew sucks.
Stayed 7 nights in Jul 2025

2/10 Terrible

Remy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely poor customer service
Stayed 1 night in Jun 2025

2/10 Terrible

Remy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely poor customer service and management
Stayed 2 nights in Jul 2025

6/10 Okay

Craig Carey

Travelled with partner
Liked: Cleanliness
The bed was great, breakfast was$12.99 which is the same you get at La Quinta for free. Loud party up and down the hall, complained but nothing was done about it. They finally went to sleep at 3am
Stayed 5 nights in Jul 2025

10/10 Excellent

Solomon

Stayed 3 nights in Jul 2025

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Nice property
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool out of order, room did not had RC for AC and had to wait for them to bring one, on this app was offer continental breakfast and upon arriving was told that was an extra charge, got locked out because battery to open door was dead and couldn’t get to my room
Stayed 3 nights in Jul 2025

10/10 Excellent

Tykeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIRTY/nothing worked

They very obviously do not clean the rooms. The coffee maker looks like it has NEVER been cleaned. There was debris on the floor from the wall chipping, and when I looked down at it, I noticed a beer cap! Room was obviously not vacuumed at all. The pool was closed in mid July, no ice machines worked, and the mini fridge didn't work. I checked out 3 hours after checking in, Hotel denied my refund, told by the front desk lady that "well it's not like I clean the rooms", and we checked into the Resident Inn down the road. They were MUCH better.
Stayed 2 nights in Jul 2025

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, I had to wait in lobby for over 45 minutes to check in due to no staff being at the front. The room itself was covered in dog hair, the bath room was dirty, and the blankets had stains on them. The pool was closed the entire time and all the ice machines were broken. The elevators and hallways had a funky smell the entire time. Would not recommend this place to anyone.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2025

10/10 Excellent

Kristina

Stayed 1 night in Jun 2025

8/10 Good

Shelbie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
It was pretty clean, simple rooms and reasonable comfort. The hotel had some dated elements and some recent updates. The staff was kind but a bit difficult to get requests in (asked for an extra sheet that never came) and the front desk was often empty. They seem a bit understaffed though.
Stayed 3 nights in Jul 2025

4/10 Poor

Casey

Travelled with family
Disliked: Cleanliness, staff & service

Rate a two star overall.

Tub faucet was very loose…no free breakfast hot or continental…dirty walls and outlets…odor in room. Never will stay at this hotel again. Will be sharing experience on social media. Do better please.
Stayed 1 night in Jul 2025

6/10 Okay

Marie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom sink didnt drain. Clerk didnt seam overly concern when reported at checkout.
Stayed 1 night in Jul 2025

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice a clean. Friendly staff. Skip the breakfast buffet. It’s sparse and overpriced. They said they had bacon but only served poor quality pork sausage. When I asked them where the bacon was they told me it wasn’t served everyday. The location is perfect for everything at Gradscape . Great price
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

ANGEL

Stayed 2 nights in Jul 2025