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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Terrace/patio
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Parking available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.4 out of 10
Good
(20 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(76 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.0 out of 5, Very good, 3,392 reviews
The price is €104
includes taxes & fees
24 Nov - 25 Nov
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 4-minute walk to Dallas World Aquarium
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Dallas Downtown by IHG. During your stay, you're just a quick walk from Dallas World Aquarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at THRIVE Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Dallas World Aquarium and 10 minutes on foot from Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
THRIVE Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Round Bar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Reviews

Crowne Plaza Dallas Downtown by IHG Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 426 out of 1231 reviews
Rating 8 - Good. 236 out of 1231 reviews
Rating 6 - Okay. 232 out of 1231 reviews
Rating 4 - Poor. 148 out of 1231 reviews
Rating 2 - Terrible. 189 out of 1231 reviews

Reviews

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could've been better

Running toilet Didn't refresh the amenities...aka coffee/ water
Stayed 5 nights in Aug 2025

6/10 Okay

Dirk

Stayed 2 nights in Aug 2025

8/10 Good

Onyinye

Liked: Staff & service, amenities, property conditions & facilities
My room was really lovely and quite with a nice view however there was a giant crack in my window
Stayed 1 night in Aug 2025

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Location, rooms comfortable, but No on elevators

Let's just say that the "elevators" makes "everyone" who stays there feel let down and frustrated. Good luck trying to get out the door when it's time to leave. Basically 2 elevators that work at one time and they love to stop on 1 floor whether someone gets on or off. After stating the obvious, let's focus on the other things Checking in was kind of seamless, but not very forthcoming on how to manage the garage ticket system when you have prepaid or th for breakfast. Having said that, the breakfast was wonderful and the servers omwere nice. No one checked to make sure there was plenty of shampoo and conditioner in the bottles, and we ran out after the 1st day. They were pretty quick to come to the room and bring more, but we asked for fresh towels but they were not left. The pool and lounge area is nice, but you can tell the pool is old and showing it's teeth. It was nice to swim in though. The beds were comfortable and the bathroom clean and nice water pressure, but who doesn't have a mini microwave on hotel rooms nowadays. Not big deal, but heating up left overs is nice. It's a great location though, and close to walking distance to a lot of things that are in the downtown area No fuss in checking out and I will say that communicating by Text is a nice touch!!! Overall a decent experience, but the elevators take away from what is nice about the place
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Stayed 2 nights in Aug 2025

8/10 Good

Gaurav

Good stay!
Stayed 3 nights in Aug 2025

4/10 Poor

Jessica, Happy Valley

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by an amazing staff, and were given no choice for late check out because they apparently shouldn’t have checked us in and made us leave by 12 pm.
Stayed 2 nights in Aug 2025

2/10 Terrible

Griffin

Stayed 2 nights in Aug 2025

4/10 Poor

EDWIN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Khader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chimezia

Liked: Cleanliness, staff & service, property conditions & facilities
It is at heart of the town, which offers easy access to many places. It looks dangerous because of too many rough sleepers within the environment.
Stayed 7 nights in Aug 2025

8/10 Good

Truett

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Philip

Stayed 7 nights in Aug 2025

4/10 Poor

Paula

Disliked: Cleanliness
First there’s no microwaves in the rooms. The parking isn’t just for the hotel it’s public parking as well. House keeping came in and took our towels and didn’t replace them and took one bag of trash when requesting room service. The elevators needs to be situated I was going up and down for about 10 mins seeing the same people waiting for the elevator. I paid for breakfast and it wasn’t worth the $55 that I could’ve gotten at a Laquinta inn for free. Bed was comfortable and room is nice so is the staff but it’s a no go for another stay
Stayed 2 nights in Aug 2025

6/10 Okay

Elian, Gustine

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Shasta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Elachia

Stayed 1 night in Jul 2025

6/10 Okay

Latevea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

klyneshia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My opinion

Loved it just didnt like that the air conditioning didnt blow as cold in the room.
Stayed 2 nights in Aug 2025

8/10 Good

Shevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel cool staff Nice area
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Aug 2025

4/10 Poor

Marisa

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The view from our room was amazing, easily the best part of our experience there! The room was also very clean!! Unfortunately thiese were the only good things about the place. When we arrived to our first room, it was unlocked and completely dirty. It was as if someone left it unlocked and continued to use it. Not sure what happened, but we had to ask for another room. Also, they charged my card 3x the original amount of the booking price online. When i asked them about it, they said there's a $75 deposit per night (which i understand), that will be refunded when I leave. I still havent received it back and I wish the employee was more informative about what he was charging me before he did it. The parking situation was a nightmare. The kiosk to get in/out of the garage was broken. So we got several tickets to pay for our parking. Once we upgraded to a one time payment card, that did not work either and continued to give us tickets. When we tried to leave or arrive, the kiosk would give us errors no matter what, so we would call for help and some times no one answered. There was also homeless folks outside the hotel which its downtown, so I understand this to a certain degree, but groups of them right by the parking area/entrance seemed like a lot for me. Overall, I appreciated the view and cleanliness of the room. The basics were taken care of, but many inconveniences and I wouldnt go there again.
Stayed 3 nights in Aug 2025

6/10 Okay

Ella

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2025

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