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Quality Inn & Suites Des Moines - Merle Hay Road

Property class: 2.5

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪8 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(43 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 5
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking

Desk, iron/ironing board, rollaway beds, free WiFi

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking, Accessible

Desk, iron/ironing board, rollaway beds, free WiFi

1 King Bed, Nonsmoking, Accessible

  • Sleeps 3
  • Free Wi-Fi

View all photos for 1 Queen Bed, Nonsmoking

Desk, iron/ironing board, rollaway beds, free WiFi

1 Queen Bed, Nonsmoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking

Desk, iron/ironing board, rollaway beds, free WiFi

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking, Accessible

Desk, iron/ironing board, rollaway beds, free WiFi

2 Queen Beds, Nonsmoking, Accessible

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Queen Beds, Suite, Nonsmoking

Exterior

2 Queen Beds, Suite, Nonsmoking

  • Sleeps 6
  • Free Wi-Fi

View all photos for 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

2 Queen Beds, Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for King Room - Non-Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

King Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Queen Room with Two Queen Beds

Desk, iron/ironing board, rollaway beds, free WiFi

Queen Room with Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Along with an indoor pool, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • 8 minutes by car from Drake University and 11 minutes from Casey's Center
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Des Moines hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 395 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 145 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 105 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Stayed 21 nights in Dec 2025

2/10 Terrible

Xenia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room had dog shyt inside the room then the lady tried to get mad at me because the cleaner didn’t clean the room right
Stayed 1 night in Jan 2026

10/10 Excellent

Callie

Liked: Cleanliness, property conditions & facilities
It was good the service was good the halways where kinda cool but when we got into the pool it was nice and earm and woke up and breakfast was nice and good too
Stayed 1 night in Jan 2026

8/10 Good

Rachel

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was nicely made up. Everything looked clean. I did appreciate that the breakfast was offered at 6am on Saturday, as I needed to leave that morning by 6:45. A couple things as a heads up. The pet fee was $25, not the $20 stated online. Also, they require a deposit at check-in. The sign on the counter stated $100 but, I was charged $50 (which I did get back). All in all, it was a good place to stay the night and rest.
Stayed 1 night in Jan 2026

10/10 Excellent

Miranda B

Stayed 1 night in Jan 2026

10/10 Excellent

Douglas

Stayed 2 nights in Jan 2026

4/10 Poor

Traci

Disliked: Cleanliness, amenities
The room was so gross and dirty. The floor was covered with stuff. There was dirt on the walls. There was blood or something on the curtains. It was just plain disgusting. A blow dryer in the bathroom did not work. The light switches were dirty. Housekeeping came in twice before we were even checked out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Abigail

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting. Dust everywhere, and a cigarette burn in my sheets. The hotel refused to do anything other than give me new sheets (which I had no way of knowing were clean). Disgusting hotel with staff with bad attitudes regarding solving problems.
Stayed 1 night in Jan 2026

10/10 Excellent

Alonzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good and the variety was absolutely beautiful
Stayed 1 night in Jan 2026

10/10 Excellent

Agriel

Stayed 1 night in Jan 2026

10/10 Excellent

Trent

Stayed 1 night in Dec 2025

10/10 Excellent

Agriel

Stayed 1 night in Jan 2026

10/10 Excellent

Tw

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast
Stayed 7 nights in Dec 2025

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Friendly staff and easy check in. No coffee maker in room was disappointing, but otherwise a great room for the low price needed.
Stayed 1 night in Jan 2026

8/10 Good

Stephanie, Knoxville

Liked: Cleanliness, amenities, property conditions & facilities
After booking, I noticed this motel had a lot of negative reviews on Google, so I was worried. I stayed here 3 nights and didn't have a single issue. The room was fine, the breakfast was fine (I only ate it one time, but it was pretty good). The staff were all friendly. This wasn't a 5 star hotel, but it was a standard, normal hotel room for a good price. I'd stay here again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Erika

Stayed 1 night in Dec 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Courteous staff
Stayed 1 night in Dec 2025

8/10 Good

Elijah

Stayed 1 night in Dec 2025

4/10 Poor

Timothy

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Location could be better… not next to the interstate. Could use a clock in the room.
Stayed 1 night in Dec 2025

8/10 Good

Ray

Stayed 1 night in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good love their biscuits so soft & moist. The room was nice, clean, and spacious bed was very comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay. The room was spacious, clean, and comfortable. It was equipped with a wet bar, refrigerator, and coffee maker. The Breakfast had hot eggs, a waffle maker, a yogurt machine with nut & granola toppings, hot and cold cereal, juices, and coffee. I would have liked it even more if there had been cheese and hot sauce for the eggs and almond milk. The pool was clean with heated water. The thing I appreciated most was that they allowed me an extra hour in the morning giving me a noon check out with no housekeepers banging on the door or making loud noises in the hall. I got a great last minute rate and I will definitely be looking to stay here again in the future. I appreciated all of this
Stayed 1 night in Dec 2025

10/10 Excellent

Richar

Liked: Cleanliness, amenities, property conditions & facilities
A nice service and countroble stay!!!!!
Stayed 1 night in Dec 2025

2/10 Terrible

Sarah

Travelled with family, Travelled with pets
Disliked: Cleanliness
Room was nasty! Little black curly hairs in the bed, white substance on the side of the bed. The bathroom looked like blood smudge on floor. Dirt and hairs behind the bathroom door. No temperature control at all it was either cold or way to hot. Never again!
Stayed 1 night in Dec 2025