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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Lobby
Lobby
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(42 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and 24-hour business centre
An indoor pool, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • 11 minutes by car from Casey's Center and 13 minutes from Jordan Creek Town Center
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Reviews

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

7.6

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 365 out of 1004 reviews
Rating 8 - Good. 303 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 80 out of 1004 reviews
Rating 2 - Terrible. 101 out of 1004 reviews

Reviews

8/10 Good

Thomas D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Lou

Stayed 1 night in Sep 2025

8/10 Good

Dean

Stayed 1 night in Sep 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Don

Travelled with partner
At 10:15 when we tried to check in we were told that there was no WiFi or Television. It would have been nice to be notified earlier in the day.
Stayed 1 night in Aug 2025

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service
Good location right off the highway. The gym was very small with minimal ventilation. Good value for price.
Stayed 1 night in Sep 2025

10/10 Excellent

Raeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bummer

Breakfast could have been better
Stayed 1 night in Aug 2025

8/10 Good

Maggie

Stayed 1 night in Aug 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Joel

Liked: Cleanliness, staff & service, room comfort

Adequate place to stay for a quick weekend or trip

Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.
Stayed 2 nights in Aug 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy check in.
Stayed 1 night in Aug 2025

6/10 Okay

Melissa

Should have kept researching

Very loud and hard to sleep
Stayed 1 night in Aug 2025

8/10 Good

kassidy

Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Stayed 1 night in Aug 2025

10/10 Excellent

Mike, Ridgway

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Staff & service
Facility was an odd mix of modular construction with reasonable accommodation
Stayed 1 night in Aug 2025

10/10 Excellent

Shane

Stayed 1 night in Aug 2025

6/10 Okay

Lexis

Travelled with partner
Disliked: Property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Wayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall stay was very nice. Only issue was the carpet in the room needed a shampoo badly.
Stayed 1 night in Aug 2025

6/10 Okay

Doreen

Travelled with family
The hotel did not have an elevator. It was clean but could use some updating. The breakfast was only sub par. At one time, 4 members of the cleaning staff were having a heated discussion in the hallway which was not very professional.
Stayed 4 nights in Aug 2025

6/10 Okay

Marq

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious room. very nice staff and easy check in. Good breakfast options for a small motel style hotel. Safe area with easy to get to convenience options and food. We reserved the place that day and got a great rate and easy check in.
Stayed 3 nights in Aug 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Dirty.

We walked in the room and it was 80 degrees and so humid. It smelt musty. The floors were slick from the humidity and heat. We had to dry them off. There was a clog in the shower so the tub didn’t drain. The door had dirt and stuff all over it. The carpet was torn from the hallway to the door.
Stayed 1 night in Aug 2025

2/10 Terrible

Alicia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
There was a power outage most of the time we were there and nobody was communicating anything about it. We had three kids with us and no tv, air conditioning or refrigerator due to said power outage and nobody seemed to care about that fact at all.
Stayed 1 night in Aug 2025