2/10 Terrible
Madison
Travelled with partner
22 Feb 2026
Disliked: Cleanliness, property conditions & facilities
We had an extremely disappointing stay at EVEN Hotel by IHG.
After driving four hours for an overnight stay before an early event, we arrived exhausted — only to be given a room that hadn’t been cleaned. There was waste in the toilet and carpet beetles throughout the room. Completely unacceptable. We were moved, but the second room wasn’t what we booked (double queen instead of king). After nearly 90 minutes of back and forth, we finally got into a standard king room around 10 PM.
The issues continued. Water pressure was terrible, and the shower only stayed lukewarm for about five minutes. The bathroom was so cramped you hit your elbows using the toilet. Half the outlets didn’t work, the fridge was unplugged, WiFi barely functioned, and the bidet had a rotten smell. There were crumbs on the floor and more carpet beetles.
Hallways were stained and dirty, parking was awful, signage was confusing, and the hotel layout felt like a maze. Our view was a concrete wall with no sunlight. Housekeeping even removed our Do Not Disturb sign and entered the room while we were gone.
Miranda tried to help, but staff overall seemed unconcerned. This stay was chaotic, stressful, and far below expectations. We will not return.
Madison
Stayed 2 nights in Feb 2026