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Best Western Palace Hotel & Casino

4.0 star property

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Drive along the scenic coastal road to the beach, lined with street lamps and offering stunning views of the sea.
Hotel Casino offers a stunning view of the surrounding area from its multiple floors.
Enjoy a serene ocean view from the dining area, where tables are set with fine linens and elegant seating.
Relax by the pool with clear views of the surrounding landscape, surrounded by lounge chairs and a lifeguard service.
Relax in comfort with a large bed, a book, and a nightstand featuring wine glasses and a bottle.

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Douglas Beach
    ‪1 min walk‬
  • Palace Casino
    ‪1 min walk‬
  • Tynwald
    ‪19 min walk‬
  • Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.0 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Palace Hotel & Casino

Beachfront, with indoor pool
Catch some rays at the beach or spend the day relaxing at Best Western Palace Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us that they can't get enough of the helpful staff at Best Western Palace Hotel & Casino. During your stay, you're just a quick walk from Douglas Beach. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • For dining with ocean views, stop by Paragon Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Douglas Beach and Palace Casino
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Paragon Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 186 out of 885 reviews
Rating 8 - Good. 349 out of 885 reviews
Rating 6 - Okay. 232 out of 885 reviews
Rating 4 - Poor. 82 out of 885 reviews
Rating 2 - Terrible. 36 out of 885 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Ken

Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Stayed 1 night in Mar 2025

2/10 Terrible

Niamh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Really poor service throughout. Hotel is tired and very dated. Staff were unwilling to help particularly over the phone. Won’t be returning.
Stayed 1 night in Mar 2025

4/10 Poor

Niamh

Stayed 1 night in Mar 2025

10/10 Excellent

Motocom Ltd

Stayed 4 nights in Mar 2025

4/10 Poor

Michael Charles

Travelled with partner
Disliked: Cleanliness
most staff were good and friendly receptionist was not helpful at all whole interior was tired carpets badly worn in places 2 phones in room only one worked on trying no one answered anyway neither of them worked in emergency they would have been useless bed linen and replenishment of tea/ coffee every third day was an inconvenience
Stayed 3 nights in Mar 2025

4/10 Poor

Niamh

Business traveller
Disliked: Staff & service, property conditions & facilities

Tired and dated

This hotel needs a significant upgrade. It’s very tired and dated. Staff were stretched and therefore less helpful that what you’d expect especially on the phone prior to booking as if anything requested was a bother to them. I won’t be returning.
Stayed 1 night in Mar 2025

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2025

8/10 Good

Abu

Stayed 2 nights in Dec 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was very poor
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great hotel

Best western - [ ] Rude and unfriendly front desk staff - [ ] The hotel cards are awful and get deactivated immediately - [ ] Friendly manger- said it’s been updated coming in 12 months? - [ ] Whole hotel- Aged, ripped carpets - [ ] Rooms- haven’t been updated in 20 years - [ ] Poor photos on websites - [ ] Why twin rooms? They should have doubles? - [ ] There should be off season, tourist discounts - [ ] The irons are old and dated - [ ] You need to give a cash deposit for the towels at the pool - [ ] The hotel keys get deactivated all the time - [ ] Broken shower rod hangers - [ ] Dirty bath mat - [ ] WiFi- no internet connection- 1-2 bars, slow- mentioned something on December 11 and he mentioned because there’s a lot of people in the hotel. Which obviously makes no sense. - [ ] Sheets dirty, Hairs in the bed - [ ] Carpets in the hall are ripped, they used tape that peeled - [ ] Dirty cups, when they turned the room over
Stayed 4 nights in Dec 2024

10/10 Excellent

PAUL, Isle of Man

Stayed 1 night in Dec 2024

8/10 Good

Calum

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice enough

Nice enough hotel but dated round the edges Wifi in need of an upgrade too
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny, Leicester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024

8/10 Good

Gillian

Stayed 2 nights in Nov 2024

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024