14 Feb 2023 by Guest Experience Manager
Dear Valued Guest,Thank you for taking the time to rate and review your recent stay at Sofitel Dubai Downtown.We appreciate your effort, and we look forward to welcoming you back in the near future.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown
29 Aug 2019 by Sofitel Dubai Downtown Team
Thank you very much for the feedback, we'll make sure to pass it on to Hamza.
4 Jul 2023 by Guest Experience Manager
Dear Valued Guest,We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
31 May 2023 by Guest Experience Manager
Dear Valued Guest,Thank you for choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on the platform.We are extremely pleased that you enjoyed your stay with us and your overall experience was good. We look forward to welcoming you again soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
31 May 2023 by Guest Experience Manager
Dear Valued Guest,Thank you for choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on the platform.We are extremely pleased that you enjoyed your stay with us and your overall experience was good. We look forward to welcoming you again soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
27 Feb 2023 by Guest Experience Manager
Dear Valued Guest,We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. If only we knew about your feedback while staying with us we would have definitely acted to understand your expectations and find common ground. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
20 Dec 2022 by Guest Experience Manager
Dear Valued Guest,Thank you for taking your time to rate your recent stay at Sofitel Dubai Downtown. We are looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown
23 Nov 2022 by Guest Experience Manager
Dear Valued Guest,We would like to thank you for taking the time to reflect on your recent stay at Sofitel Dubai Downtown. We appreciate your kind words and sentiments.Looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown
8 Nov 2022 by Guest Experience Manager
Dear Valued Guest,We would like to thank you for your kind comment regarding your recent stay at Sofitel Dubai Downtown.Your recognition is the best reward for our dedicated team. We are most grateful for your recommendation and compliments. All our "Heartists" are extremely happy to read your review.Awaiting the pleasure to welcoming you back soon. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
Sofitel Dubai Downtown offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and 11 meeting rooms are available. Event space at this hotel measures 14956 square feet (1389 square metres) and includes a conference centre. A fitness centre, a terrace, and a complimentary children's club are also featured at the luxury Sofitel Dubai Downtown. Free self parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Sofitel Dubai Downtown offers 350 accommodations with minibars and laptop-compatible safes. This individually furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Les Cuisines – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Patisserie – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
Wakame – This theme restaurant specialises in Asian cuisine. Open daily.
Mosaic Pool and Lounge – This bar is located by the pool. Open daily.
Inka – This theme restaurant specialises in Peruvian cuisine. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
