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The Royal Hotel

3.0 star property

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Photo gallery for The Royal Hotel

Coffee shop
Lounge
Hallway
Front of property
Terrace/patio

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk

Explore the area

View in a map
267 Smith Street, Durban, KwaZulu-Natal, 4001
  • Place, Durban International Convention Centre
    ‪10 min walk‬
  • Place, Durban Beach
    ‪3 min drive‬
  • Place, uShaka Marine World
    ‪3 min drive‬
  • Airport, Durban (DUR-King Shaka Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking, City View

Family Suite, 2 Bedrooms, Non Smoking, City View | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Suite, 2 Bedrooms, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Suite, 1 Queen Bed, Non Smoking, Harbour View

Executive Suite, 1 Queen Bed, Non Smoking, Harbour View | 1 bedroom, in-room safe, individually decorated, individually furnished

Executive Suite, 1 Queen Bed, Non Smoking, Harbour View

  • 60 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Harbour View

Deluxe Room, 1 Queen Bed, Non Smoking, Harbour View | 1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 Queen Bed, Non Smoking, Harbour View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Royal Hotel

Colonial hotel with spa services and 24-hour front desk
An outdoor pool, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site.
The Royal Hotel offers 206 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Durban hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at The Royal Hotel, you're just a quick walk from Durban Art Gallery. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • Just a 3-minute drive from uShaka Marine World and a few minutes from Durban Beach
  • Airport, railway station and cruise terminal shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at The Royal Hotel. An airport shuttle (available 24 hours), a beach shuttle and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
The Royal Hotel has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Secured, covered parking on site (ZAR 60 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: ZAR 185 for adults and ZAR 92.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 18 floors
  • Banquet hall
  • Built in 1845
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 185 for adults and from ZAR 92.50 for children
  • Airport shuttle fee: ZAR 450 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ZAR 150.00 (one-way), (from 5 to 11 years old)
  • Covered self-parking fee: ZAR 60 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Royal Hotel offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Royal Durban
Royal Hotel Durban
The Royal Hotel Hotel
The Royal Hotel Durban
The Royal Hotel Hotel Durban

Reviews

The Royal Hotel Reviews

7.2

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 69 out of 251 reviews
Rating 8 - Good. 80 out of 251 reviews
Rating 6 - Okay. 57 out of 251 reviews
Rating 4 - Poor. 21 out of 251 reviews
Rating 2 - Terrible. 24 out of 251 reviews

Reviews

10/10 Excellent

Muzaffar

Stayed 1 night in Jun 2025

6/10 Okay

Bilal

Stayed 1 night in Apr 2025

6/10 Okay

Dr. Lindokuhle, Santa Ana

Firstly staff does not take initiative in assisting guests with luggage Building is old and hold a rich history but not maintained or renovated enough to keep the standards of today not luxurious just plain boring hotel with couches that are torn and old The breakfast is not really great not appetising not enough option and very plain.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful suite, beautiful view

I love staying in old well-kept hotels. The Royal Hotel is a perfect example. I stayed on a high floor facing the harbor. Always something going on out there from a tiny lone sailboat to a whole sailboat race to a tugboat on mysterious course in the wee hours.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Dr. Lindokuhle, Santa Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and spacious.
Stayed 2 nights in Jan 2025

10/10 Excellent

THEOPHILUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Jan 2025

10/10 Excellent

Deepak

Stayed 7 nights in Dec 2024

8/10 Good

Mbuyiseni

Stayed 1 night in Oct 2024

10/10 Excellent

Randall, La Honda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For walking around during the day, this might be the best location in Durban. At night, not so much, and there are dodgy parts on the way to the Golden Mile. However the room was great, the breakfast sensational, and the staff could not be kinder and more helpful.
Stayed 2 nights in Oct 2024

4/10 Poor

Sergio

Business traveller
Disliked: Property conditions & facilities, room comfort

No Airconditioning or Openable windows

Beautiful architecturally, however, the rooms do not have air-conditioning or openable windows. Bed was comfortable and linen clean. check in was quick and easy, however, parking is an additional cost and separate to the establishment, so plan for a 5min - 10min to get to your car.
Stayed 1 night in Oct 2024

10/10 Excellent

Nthabiseng

Stayed 2 nights in Sep 2024

8/10 Good

Nthabiseng

Stayed 2 nights in Sep 2024

2/10 Terrible

Nthabiseng

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Clifford

Stayed 2 nights in Aug 2024

10/10 Excellent

VIVIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and rooms are kept clean
Stayed 7 nights in Jul 2024

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

8/10 Good

Magnus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always so convenient to stay at the Royal
Stayed 4 nights in Jun 2024

6/10 Okay

William

Liked: Cleanliness, staff & service
The staff was incredible. The breakfast and dinner buffets were very good with lots of options. Biggest issue is that even though it is a non-smoking hotel there is cigarette, cigar, and pot smells coming from the rooms vents even though the circulation is off. I even switched rooms because of the smell into my room, but it really didn't matter even though it was on a different floor from my original room. Thankfully my second room had a window that could open and I was able to keep the room aired out, but it still smelled of smoke. In other hotels the people who smoke in rooms are fined and removed from the hotel. Also, having the exhaust fans pulling air out of the rooms would keep it from circulating through the vent system because my vents were definitely not on. Even bought a fan at Clicks to help cool the room down for comfortable sleeping.
Stayed 8 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine hotel, good people, needs better internet

This is a hotel in the heart of downtown, with a fine staff and sizable, comfortable rooms (perhaps a bit dated). The breakfast has quite a good variety of dishes. The room has a mini-fridge, which is a valuable amenity. This hotel offers excellent value for money. The one big fault of the place lies in the internet. It was usually not reachable in my room, and even when I went to the lobby for a good connection, Windows refused to connect to it because their system uses a long-outdated security protocol. (Android did work, but only in the lobby.) If you're staying downtown, you're probably in Durban for business, not tourism, and an up-to-date functional internet with a decent signal is absolutely essential.
Stayed 2 nights in May 2024

8/10 Good

Gottfried, West Vancouver

Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Maud

Liked: Staff & service, property conditions & facilities
Hood
Stayed 1 night in Jan 2024